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JOIN US NOW as we are seeking a PATIENT CARE TECHNICIAN (PCT) to be part of our dynamic patient care team. Passionate about the health and well-being of our critically ill patients, assists patients with activities of daily living and provides direct patient care under supervision of Nurse, obtains and records patient vital signs, monitors and records daily intake and output, obtains specimens, including non-invasive body fluids and blood specimens and performs EKGs and blood glucose monitoring. This position also monitors and performs actions to decrease patient length of stay including but not limited to: performing timely designated discharge duties, and communicating discharge information to appropriate staff,  assist Physician/Nurse with diagnostic tests, clinical procedures, and other tasks as requested, communicates patient needs and observed/reported changes in patient condition to supervising Nurse or Physician and assists nursing in the retrieval and delivering of medications per the unit standard.     #RN@DH
Job ID
2020-136622
Department
Neuro Telemetry
Facility
St Josephs Hospital and Medical Center
Shift
Night
Employment Type
Part Time
Location
AZ-PHOENIX
JOIN US NOW as we are seeking a PATIENT CARE TECHNICIAN (PCT) to be part of our dynamic patient care team. Passionate about the health and well-being of our critically ill patients, assists patients with activities of daily living and provides direct patient care under supervision of Nurse, obtains and records patient vital signs, monitors and records daily intake and output, obtains specimens, including non-invasive body fluids and blood specimens and performs EKGs and blood glucose monitoring. This position also monitors and performs actions to decrease patient length of stay including but not limited to: performing timely designated discharge duties, and communicating discharge information to appropriate staff,  assist Physician/Nurse with diagnostic tests, clinical procedures, and other tasks as requested, communicates patient needs and observed/reported changes in patient condition to supervising Nurse or Physician and assists nursing in the retrieval and delivering of medications per the unit standard.     #RN@DH
Job ID
2020-131466
Department
Neuro Telemetry
Facility
St Josephs Hospital and Medical Center
Shift
Night
Employment Type
Full Time
Location
AZ-PHOENIX
The Patient Care Technician (PCT) performs patient related care tasks, assists patients with activities of daily living and provides direct patient care under supervision of the Nurse. These duties may include but are not limited to obtaining and recording vital signs, phlebotomy, peripheral and arterial line access, blood glucose monitoring, obtaining specimens, foley insertion, straight cathing, discontinuing peripheral intravenous catheters, discontinuation of foley catheters and monitoring and recording daily intake and output. (PCT) Monitors and performs actions to decrease patient length of stay including but not limited to: computerized bed tracking system, performing timely designated discharge duties and communicating discharge information to appropriate staff. Assists physician/nurse with diagnostic test, clinical procedures and other tests as requested. Communicates patient needs and observed/reported changes in patient condition to supervising Nurse or Physician. Documents all interactions in patient's medical record. The PCT may assist nursing in the retrieval and delivering of medications per the unit standard. Other duties may include inventory, stocking, clerical, computer input, dietary and light housekeeping. May function as a patient sitter.
Job ID
2020-127892
Department
Neuro Telemetry
Facility
St Josephs Hospital and Medical Center
Shift
Night
Employment Type
Full Time
Location
AZ-PHOENIX
At Dignity Health Chandler Regional Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Chandler, Arizona. As part of our team, you will provide clinical expertise;support and oversight that helps ensure our Telemetry patients receive exceptional care. As a member of our team, you will have the opportunity to champion the change by joining in our mission of healing through humankindness.  The Telemetry Cardiopulmonary Unit at Chandler Regional Medical Center provides care for the adult patient requiring telemetry monitoring. We provide family focused care in a supportive environment. Staffing is based on acuity of the patient, and we have ancillary staff members that help with the care of our patients. All areas of the department work together to provide high quality care to meet and exceed the expectations of our patients while providing a satisfying experience to our patients and their families.       
Job ID
2021-149247
Department
Telemetry- Cardiothoracic
Facility
Chandler Regional Medical Center
Shift
Day
Employment Type
Full Time
Location
AZ-CHANDLER
At Dignity Health Chandler Regional Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Chandler, Arizona. As part of our team, you will provide clinical expertise;support and oversight that helps ensure our Telemetry patients receive exceptional care. As a member of our team, you will have the opportunity to champion the change by joining in our mission of healing through humankindness.  The Telemetry Cardiopulmonary Unit at Chandler Regional Medical Center provides care for the adult patient requiring telemetry monitoring. We provide family focused care in a supportive environment. Staffing is based on acuity of the patient, and we have ancillary staff members that help with the care of our patients. All areas of the department work together to provide high quality care to meet and exceed the expectations of our patients while providing a satisfying experience to our patients and their families.       
Job ID
2020-135647
Department
Telemetry- Cardiothoracic
Facility
Chandler Regional Medical Center
Shift
Night
Employment Type
Full Time
Location
AZ-CHANDLER
At Dignity Health Chandler Regional Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Chandler, Arizona. As part of our team, you will provide clinical expertise;support and oversight that helps ensure our Telemetry patients receive exceptional care. As a member of our team, you will have the opportunity to champion the change by joining in our mission of healing through humankindness. The Telemetry Stepdown Unit at Chandler Regional Medical Center provides care for the adult patient requiring telemetry monitoring. We provide family focused care in a supportive environment. Staffing is based on acuity of the patient, and we have ancillary staff members that help with the care of our patients. All areas of the department work together to provide high quality care to meet and exceed the expectations of our patients while providing a satisfying experience to our patients and their families. ioncritical #RN@DH
Job ID
2020-137980
Department
Telemetry- Neurology
Facility
Chandler Regional Medical Center
Shift
Day
Employment Type
Full Time
Location
AZ-CHANDLER
PATIENT CARE TECHNICIAN   At DignityHealth St Joseph’s Westgate Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Glendale, Arizona. As part of our team, you will provide clinical expertise; support and oversight that helps ensure our patients receive exceptional care. As a member of our team, you will have the opportunity to champion the change by joining in our mission of healing through humankindness.   The ST. JOSEPH’S WESTGATE MEDICAL CENTER is a dynamic environment where you can pursue a highly challenging and rewarding career.   If you are looking to be part of a great team of staff, and work with a variety of patient in a fast growing new facility, consider coming to St Joseph’s Westgate Medical Center. The Inpatient unit includes 5 ICU/Tele/MOSU beds and 18 Tele/Med-Surg beds caring for a variety of patient medical needs. If you believe in connecting with a patient as a person, to help them be part of their health care plan and provide great clinical care, this is the place for you. Come grow with us. Located in Glendale, AZ, this position is critical to the success of St. Joseph's Hospital Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.    BENEFITS: - Pension Plan - 403B retirement with company contribution - Flexible Spending Accounts - Excellent Medical, Dental, Vision Plans with a no premium option available - Relocation Incentive for qualifying candidates - Tuition Reimbursement - Employee Wellness Program - Voluntary Benefits available
Job ID
2020-140258
Department
Medical/Surgical Acute 8 (Westgate Campus)
Facility
St Josephs Hospital and Medical Center
Shift
Night
Employment Type
Part Time
Location
AZ-Glendale
PATIENT CARE TECHNICIAN   At DignityHealth St Joseph’s Westgate Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Glendale, Arizona. As part of our team, you will provide clinical expertise; support and oversight that helps ensure our patients receive exceptional care. As a member of our team, you will have the opportunity to champion the change by joining in our mission of healing through humankindness.   The ST. JOSEPH’S WESTGATE MEDICAL CENTER is a dynamic environment where you can pursue a highly challenging and rewarding career.   PATIENT CARE TECHNICIAN   At DignityHealth St Joseph’s Westgate Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Glendale, Arizona. As part of our team, you will provide clinical expertise; support and oversight that helps ensure our patients receive exceptional care. As a member of our team, you will have the opportunity to champion the change by joining in our mission of healing through humankindness.   The ST. JOSEPH’S WESTGATE MEDICAL CENTER is a dynamic environment where you can pursue a highly challenging and rewarding career.   If you are looking to be part of a great team of staff, and work with a variety of patient in a fast growing new facility, consider coming to St Joseph’s Westgate Medical Center. The Inpatient unit includes 5 ICU/Tele/MOSU beds and 18 Tele/Med-Surg beds caring for a variety of patient medical needs. If you believe in connecting with a patient as a person, to help them be part of their health care plan and provide great clinical care, this is the place for you. Come grow with us. Located in Glendale, AZ, this position is critical to the success of St. Joseph's Hospital Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.    BENEFITS: - Pension Plan - 403B retirement with company contribution - Flexible Spending Accounts - Excellent Medical, Dental, Vision Plans with a no premium option available - Relocation Incentive for qualifying candidates - Tuition Reimbursement - Employee Wellness Program - Voluntary Benefits available
Job ID
2020-140257
Department
Medical/Surgical Acute 8 (Westgate Campus)
Facility
St Josephs Hospital and Medical Center
Shift
Night
Employment Type
Full Time
Location
AZ-Glendale
PATIENT CARE TECHNICIAN   At DignityHealth St Joseph’s Westgate Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Glendale, Arizona. As part of our team, you will provide clinical expertise; support and oversight that helps ensure our patients receive exceptional care. As a member of our team, you will have the opportunity to champion the change by joining in our mission of healing through humankindness.   The ST. JOSEPH’S WESTGATE MEDICAL CENTER is a dynamic environment where you can pursue a highly challenging and rewarding career.   If you are looking to be part of a great team of staff, and work with a variety of patient in a fast growing new facility, consider coming to St Joseph’s Westgate Medical Center. The Inpatient unit includes 5 ICU/Tele/MOSU beds and 18 Tele/Med-Surg beds caring for a variety of patient medical needs. If you believe in connecting with a patient as a person, to help them be part of their health care plan and provide great clinical care, this is the place for you. Come grow with us. Located in Glendale, AZ, this position is critical to the success of St. Joseph's Hospital Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.    BENEFITS: - Pension Plan - 403B retirement with company contribution - Flexible Spending Accounts - Excellent Medical, Dental, Vision Plans with a no premium option available - Relocation Incentive for qualifying candidates - Tuition Reimbursement - Employee Wellness Program - Voluntary Benefits available
Job ID
2020-140256
Department
Medical/Surgical Acute 8 (Westgate Campus)
Facility
St Josephs Hospital and Medical Center
Shift
Day
Employment Type
Part Time
Location
AZ-Glendale
Position Summary: The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN, sending physician, or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration.  Reports to the Patient Logistics Manager.   Core Duties: - Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager, Patient Logistics RN, and physician orders - Facilitates the transfer of patients to the appropriate facility and unit - Identifies potential problems and brings them to the attention of the Supervisor, ANS, and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care setting - Communicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unit - Documents activities clearly and accurately to promote effective communication with members of the care team, including Transfer Center, Hospital EDs, Hospital Units, Leadership, and receiving facilities. - Uses effective communication skills with colleagues, customers, physicians, and care team members, both internal and external to facilitate the timely placement of patients - Willingly provides and accepts direct, constructive feedback to and from colleagues - Verbalizes knowledge and support of Dignity Health and department Mission and Vision statements. - Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer, vendor, and patient expectations and strives to exceed them - Actively participates in, and encourages others to utilize creative and innovative approaches to accomplish duties - Performs duties in a self-directed manner with minimal supervision or direction  
Job ID
2021-150720
Department
Case Management
Facility
Corporate Service Center
Shift
Night
Employment Type
Full Time
Location
CA-Rancho Cordova
Position Summary: The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN, sending physician, or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration.  Reports to the Patient Logistics Manager.   Core Duties: - Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager, Patient Logistics RN, and physician orders - Facilitates the transfer of patients to the appropriate facility and unit - Identifies potential problems and brings them to the attention of the Supervisor, ANS, and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care setting - Communicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unit - Documents activities clearly and accurately to promote effective communication with members of the care team, including Transfer Center, Hospital EDs, Hospital Units, Leadership, and receiving facilities. - Uses effective communication skills with colleagues, customers, physicians, and care team members, both internal and external to facilitate the timely placement of patients - Willingly provides and accepts direct, constructive feedback to and from colleagues - Verbalizes knowledge and support of Dignity Health and department Mission and Vision statements. - Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer, vendor, and patient expectations and strives to exceed them - Actively participates in, and encourages others to utilize creative and innovative approaches to accomplish duties - Performs duties in a self-directed manner with minimal supervision or direction  
Job ID
2021-150718
Department
Case Management
Facility
Corporate Service Center
Shift
Night
Employment Type
Full Time
Location
CA-RANCHO CORDOVA
SUMMARY - The Patient Logistics Coordinator (PLC) functions as a facilitator of throughput by expediting appropriate placement of patients within Dignity Health Facilities (St. Joseph's Hospital and Medical Center and St. Josephs Westgate). This position incumbent's effective communication and interpersonal skills to assist with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities. In addition to facilitating and managing internal facility throughput; the PLC functions as the liaison for inter-facility transfers for direct admissions when patient requests are placed to transfer patients to Dignity Health St. Joseph's Hospital and Medical Center and St. Josephs Westgate. The PLC expedites incoming calls, identifies level of hospital service needed, contacts physician or on-call physician, and connects sending physician to accepting/admitting physician. The PLC facilitates inpatient to inpatient and ED to inpatient transfers. The PLC follows internal guidelines to expedite the above functions.
Job ID
2021-149076
Department
Inpatient Registration
Facility
St Josephs Hospital and Medical Center
Shift
Night
Employment Type
Full Time
Location
AZ-PHOENIX
SUMMARY - The Patient Logistics Coordinator (PLC) functions as a facilitator of throughput by expediting appropriate placement of patients within Dignity Health Facilities (St. Joseph's Hospital and Medical Center and St. Josephs Westgate). This position incumbent's effective communication and interpersonal skills to assist with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities. In addition to facilitating and managing internal facility throughput; the PLC functions as the liaison for inter-facility transfers for direct admissions when patient requests are placed to transfer patients to Dignity Health St. Joseph's Hospital and Medical Center and St. Josephs Westgate. The PLC expedites incoming calls, identifies level of hospital service needed, contacts physician or on-call physician, and connects sending physician to accepting/admitting physician. The PLC facilitates inpatient to inpatient and ED to inpatient transfers. The PLC follows internal guidelines to expedite the above functions.
Job ID
2020-141246
Department
Inpatient Registration
Facility
St Josephs Hospital and Medical Center
Shift
Day
Employment Type
Seasonal/Casual/OnCall/Supplemental
Location
AZ-PHOENIX
SUMMARY - The Patient Logistics Coordinator (PLC) functions as a facilitator of throughput by expediting appropriate placement of patients within Dignity Health Facilities (St. Joseph's Hospital and Medical Center and St. Josephs Westgate). This position incumbent's effective communication and interpersonal skills to assist with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities. In addition to facilitating and managing internal facility throughput; the PLC functions as the liaison for inter-facility transfers for direct admissions when patient requests are placed to transfer patients to Dignity Health St. Joseph's Hospital and Medical Center and St. Josephs Westgate. The PLC expedites incoming calls, identifies level of hospital service needed, contacts physician or on-call physician, and connects sending physician to accepting/admitting physician. The PLC facilitates inpatient to inpatient and ED to inpatient transfers. The PLC follows internal guidelines to expedite the above functions.
Job ID
2020-141245
Department
Inpatient Regristration
Facility
St Josephs Hospital and Medical Center
Shift
Night
Employment Type
Seasonal/Casual/OnCall/Supplemental
Location
AZ-PHOENIX
Position Summary: Night Shift and some varied shifts   The Patient Logistics RN supervises the transfer center activities for Dignity Health Facilities. The position functions as the supervisor during their assigned shift to support the department and staff to carry out the patient logistics program responsibilities. The Patient Logistics RN collaborates with customers and staff to ensure efficient and effective communication with others, including but not limited to: hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors to ensure patients are assigned rooms in an expedient manner utilizing all critical resources within the organization to expedite this process. Primary responsibility for completing quality assurance reviews of work performed and communicating with department manager and director the outcomes of the review and any identified issues or barriers.     Core Duties: - Compiles data for the purpose of quality assurance and compliance with organizational and department policies, work aids, and algorithms - Holds other Patient Logistics staff accountable to the established standards - Accurate and timely distribution of daily reporting - Participate in Patient Logistics growth and improvement - Support program director and manager in preparation of reports, program material, Po research, data collecting and analysis for various meetings and or programs - Manage Transfer Center calls in accordance with the established workaids and algorithms and support staff in learning and upholding these work processes - Provide supervisory support to Patient Logistics RN and other staff as needed - Ability to function and lead independently with self-initiative and discipline - Other duties as assigned to meet the program and corporate needs - Collect objective/subjective data for effective and appropriate transfers of patients  - Determine facility designation based on diagnoses, planned procedure and level of care requirements  - Maintain constant communication with both internal and external sources of information concerning patient transfers - Utilize nursing knowledge and assessment to prioritize patient transfers based on urgency of patient’s condition, utilization of available beds. - Communicate effectively with hospital staff to allow for patient flow. Responds efficiently during emergency situation for appropriate transfer of all patients  - Evaluate effectiveness of patient transfer in collaboration with Dignity Health facility  - Make judgments, decisions and modify patient transfer priorities based on evaluation - Perform legible, timely, concise and accurate documentation according to policies and procedures  - Proficient and competent with computerized documentation - Accept responsibility and accountability for own decisions and behaviors - Recognize , accept and cooperate with direction from facility leadership - Participate in orientation of new staff  - Serve as resource to staff from other hospitals and vendors - Continue education by attending non-mandatory education offerings specific to area of practice  - Maintain awareness of issues related to nursing profession - Provide measurable written goals appropriate to level of experience during annual appraisal process  - Demonstrate effort to achieve pre-set goals throughout the year - Maintain a safe working environment by utilizing appropriate resources, protocols, procedures, and communication to appropriate personnel - Apply safety precautions and principles to patient care, including all National Patient Safety Goals - Communicate clearly and effectively using proper communication etiquette  - Use medical terminology accurately  - Include reporting abnormalities or change in patient condition to appropriate personnel in a timely manner - Participate in service line growth and Dignity Health quality initiatives  - Include patient satisfaction and core measures   #missioncritical
Job ID
2021-148956
Department
Case Management
Facility
Corporate Service Center
Shift
Night
Employment Type
Full Time
Location
CA-RANCHO CORDOVA
SUMMARY - The Patient Logistics RN coordinates the transfer center activities for Dignity Health facilities in collaboration with others to include, hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors. The Patient Logistics RN functions as the liaison between referring hospitals into and between Dignity Health facilities to coordinate the transfer and admission of patients to hospitals. Participates in all activities, meetings, calls, and education to facilitate transfers from all points of entry to the acute hospital setting. The Patient Logistics RN bases facility designation on diagnoses, planned procedure and level of care requirements and acuity.
Job ID
2020-147677
Department
Inpatient Registration
Facility
St Josephs Hospital and Medical Center
Shift
Night
Employment Type
Full Time
Location
AZ-PHOENIX
SUMMARY - The Patient Logistics RN coordinates the transfer center activities for Dignity Health facilities in collaboration with others to include, hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors. The Patient Logistics RN functions as the liaison between referring hospitals into and between Dignity Health facilities to coordinate the transfer and admission of patients to hospitals. Participates in all activities, meetings, calls, and education to facilitate transfers from all points of entry to the acute hospital setting. The Patient Logistics RN bases facility designation on diagnoses, planned procedure and level of care requirements and acuity.
Job ID
2020-141232
Department
Inpatient Registration
Facility
St Josephs Hospital and Medical Center
Shift
Night
Employment Type
Seasonal/Casual/OnCall/Supplemental
Location
AZ-PHOENIX
Position Summary:   Employing excellent customer service skills, the Patient Registration Lead is responsible for ensuring a positive patient experience throughout the financial clearance process. Primary duties include financially clearing patients prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment Assistance Program and government and non-government based payment assistance programs. The Patient Registration Lead is able to work in all registration areas as needed. Working under the supervision of the Registration Leadership, this position is responsible for assisting the Registration Management Team with training, quality assurance review and reporting, and developing and maintaining the staff schedules. The Patient Registration Lead ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Registration Lead determines and collects the patient's financial liability and/or arranges payment plans for patients in need of them. The Patient Registration Lead is an information source for patients and families by explaining hospital policies, patient financial obligations, alternative payer sources, and Patient Rights and Responsibilities. 
Job ID
2020-146062
Department
Patient Registration
Facility
Mercy Medical Center Merced
Shift
Varied
Employment Type
Full Time
Location
CA-MERCED
The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.   Position Summary:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.   In order to ensure appropriate reimbursement for services rendered, primary duties include: - Appropriate patient identification - Collecting accurate and thorough patient demographic data - Obtaining insurance information and verifying eligibility and benefits - Determining and collecting patient financial liability - Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance   The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.   Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities
Job ID
2020-145699
Department
ED Patient Registration
Facility
St Mary Medical Center - Long Beach
Shift
Varied
Employment Type
Per Diem
Location
CA-LONG BEACH
The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.   Position Summary:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.   In order to ensure appropriate reimbursement for services rendered, primary duties include: - Appropriate patient identification - Collecting accurate and thorough patient demographic data - Obtaining insurance information and verifying eligibility and benefits - Determining and collecting patient financial liability - Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance   The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.   Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities
Job ID
2020-139069
Department
ED Patient Registration
Facility
St Mary Medical Center - Long Beach
Shift
Varied
Employment Type
Per Diem
Location
CA-LONG BEACH
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