Job Listings

Position Summary:   Under indirect supervision the incumbent will support and assist in the development and implementation of patient- and family-centered care and best practice strategies for the North State Service Area. The incumbent will provide feedback and coaching to caregivers with respect to observations of specific behaviors around the Patient Experience. The incumbent will assist Performance Excellence in project implementation, sustainability and training/education for Mercy Medical Center Redding. The incumbent will coordinate and support Mercy Medical Center Redding’s Adult and Student Volunteer program in education, orientation, fundraising and daily operation activities. This position reports directly to the Director SA Service and Performance Excellence.   Responsibilities include: Assist the Director of Patient Experience in coordinating and overseeing the Volunteer Service and Patient Satisfaction daily functions and activities. Plan and help coordinate recognition and special events for Patient Experience and Volunteer services. Problem solvie, set prioities and manage work accurately and timely. Suppor activities, projects and goals for the North State Service Area hospitals for Patient Experience. Provide teaching and coaching on Patient Experience tools. Monitor, coach and mentor on numerous Patient Satisfaction initiatives, such as the Nursing Bundle, Service Recovery, Recognition, Leadership and other types of rounding ensuring compliance to standards. Performs other duties as assigned in a professional manner. Works collaboratively with volunteers, physicians and other customers to ensure complaints are resolved.  

The Patient Navigator improves the patient and family experience by facilitating communication among nursing staff, physicians and all members of the multi-disciplinary team. This position offers a personalized, individualized approach for the management of cardiac disease and for cardiovascular procedures. The Patient Navigator provides: Direct patient advice, guidance, education, referral, and follow-up for cardiac disease and cardiovascular procedures.   The navigator serves as the patient's personal health assistant and is the primary contact for questions, coordination of care and discharge instructions and support. The Patient Navigator is expected to work closely with Cardiac Surgeons, Cardiologist and Physician Assistants to create seamless coordination of care, and be a key participant in the Cardiovascular Institute. The navigator will report to the Director of Cardiovascular Service Line.   Incumbents in this position shall comply with all applicable laws and rules including the Dignity Health Standards of Conduct and Dignity Health policies and procedures that apply to his/her job responsibilities, seek guidance when in doubt, promptly report any potential or suspected violation of Dignity Health Standards of Conduct, Dignity Health policy or procedure or applicable laws/regulations and when requested, assist Dignity Health personnel in investigating all allegations of violation.   When called upon, the incumbent shall assist in risk evaluation and work collaboratively with facility/entity leaders to implement, monitor and mitigate risk corrective plans outlined by the Compliance program.

 ACCESS CARE REP– OUTPATIENT REGISTRATION Northridge Hospital Medical Center The Access Care Rep pre-registers and registers patients presenting at the hospital for inpatient and outpatient services.  Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights.  Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents.  Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement.  Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate.  Submits notice of admission to payors, as needed.  Provides information and answers questions about the Dignity Health's Payment Assistance program.  Collects co-payments, and other patient  liabilities.  Enters the financial and admissions data into the hospital information computer systems.  This position is represented by SEIU-UHW and covered by the terms and conditions of the collective bargaining agreement. 

 ACCESS CARE REP– OUTPATIENT REGISTRATION Northridge Hospital Medical Center The Access Care Rep pre-registers and registers patients presenting at the hospital for inpatient and outpatient services.  Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights.  Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents.  Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement.  Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate.  Submits notice of admission to payors, as needed.  Provides information and answers questions about the Dignity Health's Payment Assistance program.  Collects co-payments, and other patient  liabilities.  Enters the financial and admissions data into the hospital information computer systems. Emergency Room, Admissions, Admitting, insurance verification, registrationThis position is represented by SEIU-UHW and covered by the terms and conditions of the collective bargaining agreement. 

Employing excellent customer service skills, the Patient Registration Lead is responsible for ensuring a positive patient experience throughout the financial clearance process. Primary duties include financially clearing patients prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment Assistance Program and government and non-government based payment assistance programs. The Patient Registration Lead is able to work in all registration areas as needed. Working under the supervision of the Registration Leadership, this position is responsible for assisting the Registration Management Team with training, quality assurance review and reporting, and developing and maintaining the staff schedules. The Patient Registration Lead ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Registration Lead determines and collects the patient's financial liability and/or arranges payment plans for patients in need of them. The Patient Registration Lead is an information source for patients and families by explaining hospital policies, patient financial obligations, alternative payer sources, and Patient Rights and Responsibilities

The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.   Position Summary:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.   In order to ensure appropriate reimbursement for services rendered, primary duties include: - Appropriate patient identification - Collecting accurate and thorough patient demographic data - Obtaining insurance information and verifying eligibility and benefits - Determining and collecting patient financial liability - Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance   The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.   Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities

The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.   Position Summary:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.   In order to ensure appropriate reimbursement for services rendered, primary duties include: - Appropriate patient identification - Collecting accurate and thorough patient demographic data - Obtaining insurance information and verifying eligibility and benefits - Determining and collecting patient financial liability - Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance   The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.   Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities

Reporting to and under the general direction of the Admitting Manager of Saint Francis Memorial Hospital, the Admitting Officer pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the Dignity Health Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the hospital.

Reporting to and under the general direction of the Admitting Manager of Saint Francis Memorial Hospital, the Admitting Officer pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the Dignity Health Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the hospital.

Reporting to and under the general direction of the Admitting Manager of Saint Francis Memorial Hospital, the Admitting Officer pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the Dignity Health Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the hospital.

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Position Summary:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification, b) Collecting accurate and thorough patient demographic data, c) Obtaining insurance information and verifying eligibility and benefits, d) Determining and collecting patient financial liability and e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Position Summary:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:   a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistancewith financial counseling and/or clearance   The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.  

Position Summary:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Position Summary:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: - a) Appropriate patient identification - b) Collecting accurate and thorough patient demographic data - c) Obtaining insurance information and verifying eligibility and benefits - d) Determining and collecting patient financial liability - e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.   This position is represented by SEIU-UHW and is covered by the terms and conditions of the applicable collective bargaining agreement.

- The Patient Registration Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. - Duties include assisting in proper identification of the patient, collection of patient demographics information, cashiering, financial counseling, advocating for government programs, as well as anticipating and responding to the non-clinical needs of patients and their families. - This position requires the full understanding and active participation in fulfilling the Mission of Community Hospital of San Bernardino. - It is expected that the employee will demonstrate behavior consistent with the Core Values. - The employee shall support Community Hospital of San Bernardino strategic plan and the goals and direction of the quality improvement, process, and activities.

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:   a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistancewith financial counseling and/or clearance   The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.  

- The Patient Registration Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. - Duties include assisting in proper identification of the patient, collection of patient demographics information, cashiering, financial counseling, advocating for government programs, as well as anticipating and responding to the non-clinical needs of patients and their families. - This position requires the full understanding and active participation in fulfilling the Mission of Community Hospital of San Bernardino. - It is expected that the employee will demonstrate behavior consistent with the Core Values. - The employee shall support Community Hospital of San Bernardino strategic plan and the goals and direction of the quality improvement, process, and activities.