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The Patient Care Technician works under the supervision of the clinical team and performs duties and direct technical care, requiring knowledge of basic patient care principles and medical terminology.

The Patient Care Technician performs patient related care tasks. Assists patients with activities of daily living and provides direct patient care under supervision of Nurse. Obtains and records patient vital signs. Monitors and records daily intake and output. Obtains specimens, including non-invasive body fluids and blood specimens. Performs EKGs and blood glucose monitoring. Monitors and performs actions to decrease patient length of stay including but not limited to: performing timely designated discharge duties, and communicating discharge information to appropriate staff. Assists Physician/Nurse with diagnostic tests, clinical procedures, and other tasks as requested. Communicates patient needs and observed/reported changes in patient condition to supervising Nurse or Physician. Documents all interactions in patient's medical record.

JOIN US NOW as we are seeking a PATIENT CARE TECHNICIAN (PCT) to be part of our dynamic patient care team. Passionate about the health and well-being of our critically ill patients, assists patients with activities of daily living and provides direct patient care under supervision of Nurse, obtains and records patient vital signs, monitors and records daily intake and output, obtains specimens, including non-invasive body fluids and blood specimens and performs EKGs and blood glucose monitoring. This position also monitors and performs actions to decrease patient length of stay including but not limited to: performing timely designated discharge duties, and communicating discharge information to appropriate staff,  assist Physician/Nurse with diagnostic tests, clinical procedures, and other tasks as requested, communicates patient needs and observed/reported changes in patient condition to supervising Nurse or Physician and assists nursing in the retrieval and delivering of medications per the unit standard. 

JOIN US NOW as we are seeking a PATIENT CARE TECHNICIAN (PCT) to be part of our dynamic patient care team. Passionate about the health and well-being of our critically ill patients, assists patients with activities of daily living and provides direct patient care under supervision of Nurse, obtains and records patient vital signs, monitors and records daily intake and output, obtains specimens, including non-invasive body fluids and blood specimens and performs EKGs and blood glucose monitoring. This position also monitors and performs actions to decrease patient length of stay including but not limited to: performing timely designated discharge duties, and communicating discharge information to appropriate staff,  assist Physician/Nurse with diagnostic tests, clinical procedures, and other tasks as requested, communicates patient needs and observed/reported changes in patient condition to supervising Nurse or Physician and assists nursing in the retrieval and delivering of medications per the unit standard. 

The Patient Care Technician performs patient related care tasks. Assists patients with activities of daily living and provides direct patient care under supervision of Nurse. Obtains and records patient vital signs. Monitors and records daily intake and output. Obtains specimens, including non-invasive body fluids and blood specimens. Performs EKGs and blood glucose monitoring. Monitors and performs actions to decrease patient length of stay including but not limited to: performing timely designated discharge duties, and communicating discharge information to appropriate staff. Assists Physician/Nurse with diagnostic tests, clinical procedures, and other tasks as requested. Communicates patient needs and observed/reported changes in patient condition to supervising Nurse or Physician. Documents all interactions in patient's medical record.

At Dignity Health Chandler Regional Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Chandler, Arizona. As part of our team, you will provide clinical expertise;support and oversight that helps ensure our Telemetry patients receive exceptional care. As a member of our team, you will have the opportunity to champion the change by joining in our mission of healing through humankindness.  The Telemetry Cardiopulmonary Unit at Chandler Regional Medical Center provides care for the adult patient requiring telemetry monitoring. We provide family focused care in a supportive environment. Staffing is based on acuity of the patient, and we have ancillary staff members that help with the care of our patients. All areas of the department work together to provide high quality care to meet and exceed the expectations of our patients while providing a satisfying experience to our patients and their families.       

The Neuro TELEMETRY Unit at Chandler Regional Medical Center provides care for the adult patient requiring telemetry monitoring. We provide family focused care in a supportive environment. Staffing is based on acuity of the patient, and we have ancillary staff members that help with the care of our patients. All areas of the department work together to provide high quality care to meet and exceed the expectations of our patients while providing a satisfying experience to our patients and their families. JOIN US NOW as we are seeking a TECHNICIAN INT. - PT. CARE to be part of our dynamic patient care team. Passionate about the health and well-being of our critically ill patients, the PCT will communicate patient needs and observed/reported changes in patient condition to the supervising Nurse or Physician, provide direct patient care which may include, clinical procedures, phlebotomy, diagnostic testing, blood glucose monitoring, collection of specimens, including non-invasive body fluids and blood specimens and assist with other activities of daily living. The PCT may assist nursing in the retrieval and delivering of medications per the unit standard and may prep for invasive procedures per unit protocol.  

Patient Logistics Clinical Application Specialist    What You'll Do   If running, developing and providing analysis of Tele-tracking reports, refereshing and managing dashboards while utilizing your knowledge of hospital patient processes, creating Excel PIVOT tables and modeling data, keeping your finger on the pulse of the rythm of the transfer center all sounds exciting and challenging to you? This might be a wonderful career fit for you. This position combines hospital patient operational knowledge with a love of data and an analytical mindset.    This person will pull, analyze and create monthly reports on patient transfer for hospital leadership. The ideal candidate must understand hospital patient transfers and be incredibly data savvy as well as technically inclined. It is imperative to have work experience in a hospital environment as this position directly impacts the lives of our patients and their experience within our hospitals.    This position is an integral member of the TeleTracking Patient Logistics (PL) multi-disciplinary process team designed to develop patient flow best practice guidelines, define measures of patient care through the development and reporting of clinical quality indicators, and optimize efficient delivery of care via use of the TeleTracking® suite of applications and products. Serves as a champion for process change activities for Dignity Health PL. Helps define, along with the PL Managers and Directors, the direction for all efforts for department initiatives. Leads the formulation of the plans via value stream analysis along with appropriate follow-up actions. Identifies organizational and cross-organizational learning needs related to new/updated processes; coordinates resources and facilitates training activities to change the internal culture of the organizations involved. Manages the internal assessment process to determine progress along the journey and establishes an effective sustainment model. Acts as a catalyst for change and motivational force. With the support of PL leadership, drives communication and internal marketing efforts regarding the need for change. Coordinates and manages relationships with leaders and line staff in partner organizations, designated consultants and corporate colleagues. Creates and maintains the infrastructure to support PL as a management/leadership system integrating it into the unique culture of partnering organizations.   Special Skills -  Superior project management skills with an emphasis on interpersonal communication. - Ability to lead in a team oriented environment. - Excellent organizational skills required, with the ability to manage multiple projects simultaneously. Able to operate within all levels of the organization. - Ability to prioritize, plan and execute. Excellent oral and written communication skills. - Proficient at Microsoft Office Suite: Word, Excel and PowerPoint. - Passion for energizing the organization. - Ability to mitigate risk; change agent and leader. - Must have excellent interpersonal skills to effectively build relationships within and outside the organization. - Has regular contact with a variety of audiences including front line staff, management/senior management, physicians and other Dignity Health Divisions and Corporate staff. - Has periodic contact with representatives of outside agencies including legal counsel, regulatory agencies, consulting services, other hospitals, etc. - Must possess effective mitigation and conflict resolution skills. #LI-DH

Position Summary: The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN, sending physician, or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration.  Reports to the Patient Logistics Manager.   Core Duties: - Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager, Patient Logistics RN, and physician orders - Facilitates the transfer of patients to the appropriate facility and unit - Identifies potential problems and brings them to the attention of the Supervisor, ANS, and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care setting - Communicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unit - Documents activities clearly and accurately to promote effective communication with members of the care team, including Transfer Center, Hospital EDs, Hospital Units, Leadership, and receiving facilities. - Uses effective communication skills with colleagues, customers, physicians, and care team members, both internal and external to facilitate the timely placement of patients - Willingly provides and accepts direct, constructive feedback to and from colleagues - Verbalizes knowledge and support of Dignity Health and department Mission and Vision statements. - Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer, vendor, and patient expectations and strives to exceed them - Actively participates in, and encourages others to utilize creative and innovative approaches to accomplish duties - Performs duties in a self-directed manner with minimal supervision or direction  

Position Summary: Night Shift and some varied shifts   The Patient Logistics RN supervises the transfer center activities for Dignity Health Facilities. The position functions as the supervisor during their assigned shift to support the department and staff to carry out the patient logistics program responsibilities. The Patient Logistics RN collaborates with customers and staff to ensure efficient and effective communication with others, including but not limited to: hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors to ensure patients are assigned rooms in an expedient manner utilizing all critical resources within the organization to expedite this process. Primary responsibility for completing quality assurance reviews of work performed and communicating with department manager and director the outcomes of the review and any identified issues or barriers.     Core Duties: - Compiles data for the purpose of quality assurance and compliance with organizational and department policies, work aids, and algorithms - Holds other Patient Logistics staff accountable to the established standards - Accurate and timely distribution of daily reporting - Participate in Patient Logistics growth and improvement - Support program director and manager in preparation of reports, program material, Po research, data collecting and analysis for various meetings and or programs - Manage Transfer Center calls in accordance with the established workaids and algorithms and support staff in learning and upholding these work processes - Provide supervisory support to Patient Logistics RN and other staff as needed - Ability to function and lead independently with self-initiative and discipline - Other duties as assigned to meet the program and corporate needs - Collect objective/subjective data for effective and appropriate transfers of patients  - Determine facility designation based on diagnoses, planned procedure and level of care requirements  - Maintain constant communication with both internal and external sources of information concerning patient transfers - Utilize nursing knowledge and assessment to prioritize patient transfers based on urgency of patient’s condition, utilization of available beds. - Communicate effectively with hospital staff to allow for patient flow. Responds efficiently during emergency situation for appropriate transfer of all patients  - Evaluate effectiveness of patient transfer in collaboration with Dignity Health facility  - Make judgments, decisions and modify patient transfer priorities based on evaluation - Perform legible, timely, concise and accurate documentation according to policies and procedures  - Proficient and competent with computerized documentation - Accept responsibility and accountability for own decisions and behaviors - Recognize , accept and cooperate with direction from facility leadership - Participate in orientation of new staff  - Serve as resource to staff from other hospitals and vendors - Continue education by attending non-mandatory education offerings specific to area of practice  - Maintain awareness of issues related to nursing profession - Provide measurable written goals appropriate to level of experience during annual appraisal process  - Demonstrate effort to achieve pre-set goals throughout the year - Maintain a safe working environment by utilizing appropriate resources, protocols, procedures, and communication to appropriate personnel - Apply safety precautions and principles to patient care, including all National Patient Safety Goals - Communicate clearly and effectively using proper communication etiquette  - Use medical terminology accurately  - Include reporting abnormalities or change in patient condition to appropriate personnel in a timely manner - Participate in service line growth and Dignity Health quality initiatives  - Include patient satisfaction and core measures   #missioncritical

Position Summary: Night Shift and some varied shifts   The Patient Logistics RN supervises the transfer center activities for Dignity Health Facilities. The position functions as the supervisor during their assigned shift to support the department and staff to carry out the patient logistics program responsibilities. The Patient Logistics RN collaborates with customers and staff to ensure efficient and effective communication with others, including but not limited to: hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors to ensure patients are assigned rooms in an expedient manner utilizing all critical resources within the organization to expedite this process. Primary responsibility for completing quality assurance reviews of work performed and communicating with department manager and director the outcomes of the review and any identified issues or barriers.     Core Duties: - Compiles data for the purpose of quality assurance and compliance with organizational and department policies, work aids, and algorithms - Holds other Patient Logistics staff accountable to the established standards - Accurate and timely distribution of daily reporting - Participate in Patient Logistics growth and improvement - Support program director and manager in preparation of reports, program material, Po research, data collecting and analysis for various meetings and or programs - Manage Transfer Center calls in accordance with the established workaids and algorithms and support staff in learning and upholding these work processes - Provide supervisory support to Patient Logistics RN and other staff as needed - Ability to function and lead independently with self-initiative and discipline - Other duties as assigned to meet the program and corporate needs - Collect objective/subjective data for effective and appropriate transfers of patients  - Determine facility designation based on diagnoses, planned procedure and level of care requirements  - Maintain constant communication with both internal and external sources of information concerning patient transfers - Utilize nursing knowledge and assessment to prioritize patient transfers based on urgency of patient’s condition, utilization of available beds. - Communicate effectively with hospital staff to allow for patient flow. Responds efficiently during emergency situation for appropriate transfer of all patients  - Evaluate effectiveness of patient transfer in collaboration with Dignity Health facility  - Make judgments, decisions and modify patient transfer priorities based on evaluation - Perform legible, timely, concise and accurate documentation according to policies and procedures  - Proficient and competent with computerized documentation - Accept responsibility and accountability for own decisions and behaviors - Recognize , accept and cooperate with direction from facility leadership - Participate in orientation of new staff  - Serve as resource to staff from other hospitals and vendors - Continue education by attending non-mandatory education offerings specific to area of practice  - Maintain awareness of issues related to nursing profession - Provide measurable written goals appropriate to level of experience during annual appraisal process  - Demonstrate effort to achieve pre-set goals throughout the year - Maintain a safe working environment by utilizing appropriate resources, protocols, procedures, and communication to appropriate personnel - Apply safety precautions and principles to patient care, including all National Patient Safety Goals - Communicate clearly and effectively using proper communication etiquette  - Use medical terminology accurately  - Include reporting abnormalities or change in patient condition to appropriate personnel in a timely manner - Participate in service line growth and Dignity Health quality initiatives  - Include patient satisfaction and core measures   #missioncritical

Position Summary:   Under the supervision of the operational and clinical managers, the patient navigator will support the patient and their family in executing the acute discharge or ambulatory plan of care. The navigator will support continuity by collaborating with the Transitional Care Team by obtaining PCP appointments, coordinating transportation, addressing needs related to social determinants, and support related processes administratively, while maximizing the use of technology for efficiency. As a patient advocate, it is expected that the patient navigator will build working relationships with the hospital staff, PCPs, homeless shelters, other community partners and connect patients to resources that support positive patient outcomes while empowering them to navigate the health care system successfully. Candidate should have excellent technology skills and be able to effectively work in many software application programs such as Cerner, Octavia, Word, Excel, and Netsmart.  

Position Summary:   In accordance with the mission and philosophy of Dignity Health, the Patient Registrar is a position that supports the Sequoia Hospital professional caregiver’s through the clerical functions related to patient registration, insurance verification, financial assistance information, Point of Service Collections, data input and record keeping. This position may have access to third party credit card information and transactional systems (cash registers, point of sales devices, applications supporting credit card transactions and reports or other documents containing credit card information) from multiple transactions or reports and/or files containing bulk transactional information containing unencrypted or un-redacted credit card information and are required to comply with the Dignity Health credit card handling process.   Minimum:   - One (1) year hospital and/or emergency department patient registration experience required. - Three (3) years of patient registration experience in a non-acute setting may be substituted for the hospital and/or emergency department experience. - Graduation from High School or equivalent required. - Completes and maintains required unit specific training, such as training in the requirements providing "Advance Directive" information to patients upon admission and through understanding of EMTALA regulations.  - Participation in Admitting departement in-service training programs.  Preferred:   - Two (2) years hospital and/or emergency department patient registration experience preferred.

Position Summary:   In accordance with the mission and philosophy of Dignity Health, the Patient Registrar is a position that supports the Sequoia Hospital professional caregiver’s through the clerical functions related to patient registration, insurance verification, financial assistance information, Point of Service Collections, data input and record keeping. This position may have access to third party credit card information and transactional systems (cash registers, point of sales devices, applications supporting credit card transactions and reports or other documents containing credit card information) from multiple transactions or reports and/or files containing bulk transactional information containing unencrypted or un-redacted credit card information and are required to comply with the Dignity Health credit card handling process.   Minimum:   - One (1) year hospital and/or emergency department patient registration experience required. - Three (3) years of patient registration experience in a non-acute setting may be substituted for the hospital and/or emergency department experience. - Graduation from High School or equivalent required. - Completes and maintains required unit specific training, such as training in the requirements providing "Advance Directive" information to patients upon admission and through understanding of EMTALA regulations.  - Participation in Admitting departement in-service training programs.  Preferred:   - Two (2) years hospital and/or emergency department patient registration experience preferred. Waiver of Requirements (internal Sequoia Hospital employees only):   - For Per Diem openings, patient registration experience may be waived for current Sequoia Hospital employees with knowledge of medical terminology, intermediate computer skills, and experience working with the public.  

The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.   Position Summary:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.   In order to ensure appropriate reimbursement for services rendered, primary duties include: - Appropriate patient identification - Collecting accurate and thorough patient demographic data - Obtaining insurance information and verifying eligibility and benefits - Determining and collecting patient financial liability - Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance   The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.   Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities

The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.   Position Summary:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.   In order to ensure appropriate reimbursement for services rendered, primary duties include: - Appropriate patient identification - Collecting accurate and thorough patient demographic data - Obtaining insurance information and verifying eligibility and benefits - Determining and collecting patient financial liability - Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance   The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.   Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities

The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.   Position Summary:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.   In order to ensure appropriate reimbursement for services rendered, primary duties include: - Appropriate patient identification - Collecting accurate and thorough patient demographic data - Obtaining insurance information and verifying eligibility and benefits - Determining and collecting patient financial liability - Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance   The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.   Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Reporting to and under the general direction of the Admitting Manager of Saint Francis Memorial Hospital, the Admitting Officer pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the Dignity Health Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the hospital.

About this position: Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a)Appropriate patient identification b)Collecting accurate and thorough patient demographic data c)Obtaining insurance information and verifying eligibility and benefits d)Determining and collecting patient financial liability e)Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.   Minimum Requirements: - Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. - Applicable education and/or training can be used to balance a lack of experience High School diploma, GED or equivalent. - Able to perform basic mathematics for payment calculation. - Thorough understanding of insurance policies and procedures. - Working knowledge of medical terminology. - Experience in requesting and processing financial payments. - Intermediate to advanced computer skills. Preferred Qualifications: - Minimum 2 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles - Knowledge of charity care programs as well as the various government and non-government programs preferred.

- The Patient Registration Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. - Duties include assisting in proper identification of the patient, collection of patient demographics information, cashiering, financial counseling, advocating for government programs, as well as anticipating and responding to the non-clinical needs of patients and their families. - This position requires the full understanding and active participation in fulfilling the Mission of Community Hospital of San Bernardino. - It is expected that the employee will demonstrate behavior consistent with the Core Values. - The employee shall support Community Hospital of San Bernardino strategic plan and the goals and direction of the quality improvement, process, and activities.