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Position Summary:
Dignity Health is seeking an experienced Product Owner to deliver creative digital offerings to create an intensely positive and personal experience over a variety of digital products.
In this role, you will lead a digital product team responsible for enabling our current and potential patients, providers and/or employees through digital solutions, both in a web and mobile-first experience. You will be responsible for innovating, prioritizing and delivering some of Dignity Health’s most strategic initiatives. You will directly impact the digital direction of the organization as well as have a significant bottom-line impact on our business and ability to support our mission to serve the underserved and disenfranchised.
A successful candidate will bring: deep software development and user experience expertise in the digital consumer-facing space; strong business acumen and judgement; ability to define and deliver visionary, ground breaking products; measured value; data-driven decision making; consideration of the needs of internal stakeholders; success in vendor and cross-functional team management; the ability to work within a fast moving, startup environment in a large company.
If you are smart and can demonstrate it, comfortable with rolling up your sleeves and getting your hands dirty, naturally curious and focused on solutions, confident in expressing your point of view from a position of knowledge and experience while being receptive to feedback, open to revising plans when appropriate and importantly, "result driven" – you are the right person to apply.
Principle Duties and Accountabilities:
• Act as the voice of the customer (consumers, patients and providers) in the execution of design and development of healthcare related products
• Work with Agile principles to align teams, communication and transparency
• Collaborate with architects and other internal stakeholders to come up with the best creative and innovative solution
• Adapt to changing priorities and account for the necessary adjustments
• Manage and refine the team backlog with current and future features
• Plan product releases
• Create definition of value and track through metrics and feedback, adjusting product roadmap to account for results
• Create and implement innovative solutions to provide value
• Provide escalation and block removal for the agile team when needed
• Engage with SAFe program team and other agile teams in program increment planning, product owner meetings and system demos.
Additional Detailed Responsibilities:
• Provide intake for customer and stakeholder feedback/suggestions, incorporating into the product roadmap and backlog where appropriate including facilitating consumer focus groups.
• Manage relationships and participate in forming requirements for product delivery vendors.
• Observe, learn about, and analyze customers and end users of the product.
• Provide available business metrics to the development team to connect them with the product and its customers, making informed decisions together.
• Interface with program management and stakeholders regularly.
• Turn ideas into product recommendations and contribute to product road-mapping.
• Resolve problems, working across teams.
• Share insights throughout the company regarding the product.
• Track assigned budget and resources and provide input to the budget development process. Prepare cost estimates and budget recommendations. Monitor expenditures.
• Guiding staff including prioritization and leadership of self-organizing and self-managed teams.
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Position Summary:
The Program Aide is responsible for implementation of certain components of the individual care of plan as developed by ADHC registered nurse or other clinical interdisciplinary team members with an emphasis on personal care needs such as toileting, showering, grooming and other related personal needs. Works as an extension of the Centers' registered nurses to ensure required treatments are provided and to observe for changes in functional or health status that could indicate need for higher level of care. Works in close contact with all activities staff, participants, family, student interns and volunteers to ensure participant support is individualized with clear knowledge of person-centered care (PCC) goals.
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The Program Assistant fosters collaborative relationships with representatives from local community agencies in order to solicit referrals for EHS, Family Childcare, and Preschool services; receives, assesses, and triages referrals and informational requests; and facilitates the recruitment of families. The Program Assistant also provides administrative support for early childhood services, assisting Center Directors with billing, monitoring, and recordkeeping activities. The Program Assistant will need to be flexible with respect to responsibilities as the Hope Street Family Center program evolves over a five-year funding period.
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Position Summary:
Under the general supervision of the Infusion Manager, the incumbent works to assure Infusion Department records have appropriate information as required by the systems in use: Prior authorization, revenue cycle order entry, administrative tasks and patient scheduling.
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PROGRAM COORDINATOR –COMMUNITY HEALTH / EDUCATION GRANT FUNDEDGrant-funded positionNorthridge Hospital Medical Center Under the direction of the Director of the Center for Healthier Communities, the Program Coordinator is responsible for coordinating, supervising, implementing and evaluating programs services and activities for the Center for Healthier Communities. This position is also responsible for program development and grant writing. All employees are expected to perform their duties in alignment with the vision and values of the organization. The Program Coordinator is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner with respect and dignity. Requirements: BA/BS Degree required, MPH preferred. Experience managing community based programs, supervising staff and volunteers, grant writing and grant management.
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PROGRAM COORDINATOR – SCHOOL BASED OBESITYGrant-funded positionNorthridge Hospital Medical Center Under the direction of the Director of the Center for Healthier Communities, the Program Coordinator is responsible for coordinating, supervising, implementing and evaluating programs services and activities for the Center for Healthier Communities. This position is also responsible for program development and grant writing. All employees are expected to perform their duties in alignment with the vision and values of the organization. The Program Coordinator is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner with respect and dignity. Requirements: BA/BS Degree required, MPH preferred. Experience managing community based programs, supervising staff and volunteers, grant writing and grant management.
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Program Coordinator – Trauma AdministrationDignity Health / Northridge Hospital Medical Center The PROGRAM COORDINATOR is under general supervision and is responsible for coordinating the care of the trauma designated patient at Northridge Hospital Medical Center. The PROGRAM COORDINATOR is assuring optimal care throughout their hospitalization, communicating the plan of care with patients and families, and facilitates discharge planning. All employees are expected to perform their duties in alignment with the vision, mission and values of the Dignity Health organization. The Program Coordinator is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner possible with respect and dignity.
#RN@DH
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Position Summary: Provides financial oversight and accounting requirements. Maintains all post-award financial management activities, ensuring approved clinical trial budgets are input correctly. Reviews and analyzes research financial reports and represents Research & Development at industry conferences, board meetings and other public forums. Champions Research & Development initiatives and funding. Principal Duties and Accountabilities:
- Provides financial compliance oversight and accounting requirements for applicable federal, NIH, State, and clinical grants.
- Maintains all post-award financial management activities and ensuring that approved clinical trial budgets are entered into the Dignity Health Clinical Trial Management System (CTMS).
- Reviews and analyzes research financial reports to ensure accuracy and integrity of information.
- Represents R&D function at industry conferences, board meetings, and other public forums; championing R&D initiatives and funding with executive management and internal clients.
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PROGRAM MANAGER – EDUCATION SERVICESDignity Health Northridge Hospital Medical Center Under the direction of the Director of Education and Professional Practice and the Clinical Unit Director, the Program Manager provides clinical, educational, and performance improvement leadership for personnel involved in the care of patients for assigned area(s). Utilizing a wide range of problem solving skills, functions as a leader, practitioner, educator, consultant, and researcher. All employees are expected to perform their duties in alignment with the vision and values of the organization. The Program Manager is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner with respect and dignity.
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Position Summary:
Responsible for the oversight, management, implementation and accountability of clinical researchactivities for a robust Neurology research program at Barrow Neurological Institute. Coordinates project activities, working closely with regulatory and contracts staff and is accountable for assigned research cost center budget.
Principal Duties and Accountabilities:
- Provides financial oversight and management of research requiring expertise in clinical trial billing practices, time and effort reporting and research compliance including CMS regulations associated with cost analysis for billable services and HIPAA obligations.
- Acts as the primary program manager/liaison and works closely with Barrow staff including physician leaders and various working groups and oversight committees. A strong working knowledge of GCP, DHHS, FDA and OIG regulations is required along with any and all applicable federal and state regulations and institutional policies.
- Utilizes clinical knowledge research experience and knowledge of government billing regulations as well as Dignity Health policies and procedures to evaluate the study and its level of appropriateness within Dignity Health
- Leads staff of research nurses, clinical research coordinators and research assistants.
- Coordinates the process flow of a study from initial Accountable Executive approval to IRB through the final sign off.
- Facilitates feasibility, IRB review and approvals between multi-sites based upon governing policies.
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Manage the business analytics of perioperative services for Dignity Health Arizona, St Joseph's Hospital and Medical Center Market. Primary responsibilities include: variance analysis and reporting on service line profitability, data reporting, business planning and coordination of strategy functions. This function will support the OR Director(s) in the areas of resource management, capital planning, and materials management for all areas of perioperative services (preoperative, intraoperative and postoperative). The position may serve as liaison between perioperative services and the departments of finance, decision support, information systems, and materials management. Supports other perioperative business development and physician engagement functions as identified by OR Director and Business Development Director/Vice President.
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Job Summary:
The Pre-Award Program Manager is responsible for the analysis, negotiation, and finalization of arrangements for research in compliance with all applicable laws and regulations. Additionally, this position is responsible to ensure quality research coverage analysis reviews are performed for all research proposals to identify items and services that are not billable to a third party payor and negotiate Sponsor payment for non-billable services.
The Pre-Award Program Manager oversees the workflow and assignment for all Research Contracts Specialist(s) and/or contracting agencies to ensure timely contract reviews, budget development and negotiation and execution of billing grids for post-award processing consistent with institutional goals. This position performs and oversees contract negotiation to secure favorable terms and conditions for all research transactions. This position works closely with Dignity Health legal counsel, serving as the primary point of contact for escalation of contract matters to counsel as needed and promotes terms and conditions to mitigate risk and support obligation management. This position implements and oversees research policies, procedures, and templates for the institution upon approval from Dignity Health Legal Department.
This position requires innovation and creative problem solving as well as effective verbal and written communication and a high level of innovative and interpersonal skills to interact with Sponsors, Investigators, colleagues, facility administrators and patient financial services. Using extensive knowledge of billing rules and regulations as well as federal, state and local laws related to research, this position serves as an expert in project feasibility reviews and risk mitigation working synergistically with Dignity Health Legal Department.
This position is responsible for the management of all research contract and budget negotiations with an understanding of institutional risk tolerance and research financial policies to engage leadership in business decisions key to the approval of research projects and management of the research portfolio.
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Job Summary:
The Research Revenue Integrity Manager offers subject-matter expertise within internal revenue cycle systems to ensure efficient and compliant research patient billing practices across the Service Area of responsibility. This position performs duties of high complexity, judgement, scope, and responsibility with a direct reporting structure to Research Administration and a matrix reporting relationship to the Service Area Revenue Integrity Director to ensure cross-functional integration of accountability across both departments.
The Research Revenue Integrity Manager is responsible for the planning and implementation of functional area-based system applications, developing work teams, task delegation, development of policies and work instructions and transactional management of charge review procedures to ensure services are compliant with Federal, State, private payer and other applicable legal and regulatory requirements for research patients.
This position works within Research Administration with close collaboration with Revenue Integrity Leadership and key stakeholders to ensure alignment of the research patient billing process across the service area.
Additional responsibilities include the ability to build synergistic partnerships with internal/external teams, development and execution of an on-going training program and advanced technical knowledge with various software systems to identify gaps and work towards integration to improve process automation.
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What You’ll be Responsible For in this Role – Your Contribution & Career Journey
The Project Coordinator collaborates with departmental directors, managers, and project teams on large projects to complete project deliverables in accordance with the project plan and to provide documentation, reporting and oversight support. The Project Coordinator is capable of managing smaller projects from start to finish, monitoring the execution of these projects within the constraints of budget, schedule and scope while minimizing risk and ensuring adherence to established processes and methodologies. The Project Coordinator receives project assignments, general direction and guidance from project managers, and works day-to-day with limited supervision or instructions.
What We’re Looking For
• Ability to create a comprehensive project plan which includes the scope and project requirements, acknowledges critical milestones, and identifies resources, systems, and individuals needed to successfully execute the plan.
• Ability to communicate effectively with directors and managers to identify needs, evaluate alternative business solutions, and make sound recommendations.
• Ability to effectively facilitate team and client meetings in order to understand the full scope of the project, assign tasks appropriately and ensure the project is progressing according to the project plan.
• Knowledge of tools and methodologies that will best support the plan at each stage through completion.
• Ability to delegate tasks and projects to appropriate team members and follow up to ensure timely completion.
• Ability to provide feedback to team members; uses effective coaching and instruction to ensure individuals are participating and engaging in the project plan.
• Excellent communication skills; Ability to effectively communicate relevant project information to superiors; able to read, write, and speak articulately, using established channels of communication and reporting relationships within the organization. Ability to communicate effectively with all levels of internal/external staff, management, members, physicians/physician office staff, vendors, etc.
• Must be attentive to detail, accurate, thorough, and persistent in following through to completion of all activities, demonstrating initiative for completing work assignments.
• Ability to continually re-prioritize to meet the needs of internal and external customers throughout the workday.
• Ability to handle various situations in a professional manner, demonstrating excellent customer service at all times and ability to adapt to change.
• Willingness to work as part of a team, working collaboratively with others to achieve goals, solve problems, and meet established organizational objectives.
• Strong organizational skills with ability to prioritize multiple priorities and work independently
Essential duties & responsibilities
• Responsible for meeting all of the Dignity Health Management Services Job Standards described below.
• Coordinates multiple and/or large projects throughout the life cycle, initiation through closure; manages smaller projects.
• Leads team in creating full-scope project plans and required project documentation that identifies when each task will be performed, timeline for completion, the communication plan and resources required; revises as appropriate to meet changing needs and requirements.
• Working with internal and external stakeholders to ensure project scope, tasks, deliverables, goals, resources, schedules and budgets are explicitly defined, documented, communicated and maintained.
• Provides status reports throughout project to internal and external stakeholders. Works to resolve issues that arise during the project and apply appropriate measures to correct. Quickly escalates to management any project related issues that will negatively affect project or outcomes.
• Effectively manages project scope by ensuring any changes are documented and approved both internally and externally with project change request forms
• Identifies and assigns resources required to fulfill project delivery, collaborating with other team members to determine which project resources are available and scheduling project workload and assignments
• Suggests areas for improvement in internal processes and makes recommendations for possible solutions.
• Keeps project team well informed of changes within the organization that may have a potential effect on project outcomes.
• Ensures project documents are complete, current, and stored appropriately.
• Performs other duties as assigned
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SUMMARY - Provides project management and oversees execution and coordination of MOU's for multiple philanthropic grants that have been awarded to the BNI Department of Neurology for clinical services, patient support, and research. Serves as the main point of contact for the Department of Neurology and the Barrow Neurological Foundation (BNF) for the timely and accurate execution of grant funded projects and the associated stewardship reporting. Partners with internal and external stakeholders to build out project timelines and works with clinical operations and Barrow Informatics to assign project resources as needed. Tracks and reports project progress to stakeholders. Works cooperatively with BNF gift officers to ensure that donors receive timely communications.
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Job Summary / Purpose
The Project Manager for Community/Homeless Health is responsible for managing Dignity Health’s community health initiatives with a focus on homeless health under the new Homeless Health initiative. This position interacts with community partners and manages HHI funded projects to established shared metrics and ensure deliverables are met. Through a multidisciplinary advisory committee including population health management, care coordination, nursing, mission, and service area/facility based community health leadership, the Project Manager support to work to set priorities, develop strategies and initiatives, and build community partnerships to improve homeless services capacity including housing, supportive services and emergency resources.
The Community Health Program is an expression of Dignity Health's commitment to promote the total health of the community and to partner with others in the community to improve the quality of life.
Essential Key Job Responsibilities
- Support the new Homeless Health Initiative across California through evidence-based programs and building of systemic infrastructure that results in increased capacity
- Develops measurement and evaluation of strategies that demonstrates collective impact and aligns with Attorney General’s requirements.
- Serves as the lead on managing funded programs and services through HHI
- Ensures the timely and accurate reporting of expense and program data for mandated reporting.
- Prepares regular accountability reports for the senior leadership team.
- Manages resources, including grants and contracts, to initiate, sustain and grow established programs.
- Develops and maintains collaborative relationships to align community health with internal hospital and external community stakeholders.
- Collaborates with multiple departments to develop community partnerships to enhance the local homeless continuum of care and homeless health related initiatives.
- Identifies opportunities and taking action to build strategic relationships between one’s areas and other areas, teams, department, units and organization to help achieve business goals. Resolve issues and problems, and make significant contributions to team efforts.
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Our Protective Services Department has an opportunity for an ON-CALL PROTECTIVE SERVICES OFFICER to join our Team! Protects life and property of all persons on St. Joseph's Hospital and Medical Center (SJHMC) premises and patrols hospital buildings and grounds to prevent fire, theft and vandalism. Responds to security needs of SJHMC personnel. Located in Phoenix, AZ, this position is critical to the success of St. Joseph's Hospital Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.
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Our Protective Services Department has an opportunity for an ON-CALL PROTECTIVE SERVICES OFFICER to join our Team! Protects life and property of all persons on St. Joseph's Hospital and Medical Center (SJHMC) premises and patrols hospital buildings and grounds to prevent fire, theft and vandalism. Responds to security needs of SJHMC personnel. Located in Phoenix, AZ, this position is critical to the success of St. Joseph's Hospital Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.
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Under general supervision, the psychiatric social worker provides direct social services to patients and their families on the inpatient and outpatient psychiatric services at Saint Francis Memorial Hospital. The psychiatric social worker provides consultative and direct care to patients outside the inpatient psych unit with regard to legal proceedings around involuntary admission and treatment. MSW degree required.
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Job Summary:
Primary: In consultation with supervisor or designee, prepares neuropsychological tests consistent with research protocols. Administers selected neuropsychological tests according to standardized instructions in published test manuals and according to research protocols; when necessary, modifies administration procedure in accordance with research participants’ physical and/or mental limitations, making note of such variations in administration procedures. Scores (manually or by computer) neuropsychological tests according to standardized instructions published in test manuals. Calculates standard scores using normative data tables. Records in writing observations of research participants’ behavior during testing, especially such behaviors that influence validity of test administration, scoring, and interpretation. Interviews research participants or family members to obtain medical, social, educational, and occupational history.
Secondary: Assists the cognitive research team and Barrow Neurological Institute with outreach tasks and events. Assists with training psychometrists, research staff, clinic staff, and other staff as needed. Seeks opportunities for professional growth and education through conferences, webinars, and article review.
Skills:
Demonstrates ability to provide care and service safely and efficiently for Adults (19-65 years) and Older Adults (65 years & over).
Demonstrates competence in the areas of critical thinking, interpersonal relationships, technical skills, and active listening/communication.
