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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification, b) Collecting accurate and thorough patient demographic data, c) Obtaining insurance information and verifying eligibility and benefits, d) Determining and collecting patient financial liability and e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a)Appropriate patient identification b)Collecting accurate and thorough patient demographic data c)Obtaining insurance information and verifying eligibility and benefits d)Determining and collecting patient financial liability e)Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Minimum Requirements:
- Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Applicable education and/or training can be used to balance a lack of experience
- High School diploma, GED or equivalent.
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Able to perform basic mathematics for payment calculation.
- Experience in requesting and processing financial payments.
- Intermediate to advanced computer skills.
Preferred Requirments:
- 2 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
- Knowledge of charity care programs as well as the various government and non-government programs preferred.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring apositive patient experience throughout the registration process. Core Duties:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
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Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for
services rendered, primary duties include:
a) Appropriate patient identification
b) Collecting accurate and thorough patient demographic data
c) Obtaining insurance information and verifying eligibility and benefits
d) Determining and collecting patient financial liability
e) Referring patients to the Patient Registration Specialist as needed for assistancewith financial counseling and/or clearance
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring apositive patient experience throughout the registration process. Core Duties:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
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The Patient Registration Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, cashiering, financial counseling, advocating for government programs, as well as anticipating and responding to the non-clinical needs of patients and their families. This position requires the full understanding and active participation in fulfilling the Mission of Community Hospital of San Bernardino. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support Community Hospital of San Bernardino strategic plan and the goals and direction of the quality improvement, process, and activities.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative Apprenticeship will provide on-the-job experience for those looking to develop a career in patient registration. This person will learn how to ensure a positive patient experience throughout the registration process in multiple areas of registration. They will insure appropriate reimbursement for services rendered, primary duties taught will include:
a.) Appropriate patient identification
b.) Collecting accurate and thorough patient demographic data
c.) Obtaining insurance information and verifying eligibility and benefits
d.) Determining and collecting patient financial liability
e.) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative Apprentice will work side-by-side with a Registration Representative assigned to them to ensure they adhere to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative Apprentice will learn to be an information source for patients and patient's families by explaining hospital policies, patient financial responsibilities, and Patient Rights and Responsibilities.
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The Patient Service Representative pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems.
Education and Experience:
Required:
This position requires six months of health care experience, or an equivalent combination of experience and education in an accredited medical training program.
Special Training:
Required:
Course work in medical terminology
Preferred:
Bilingual
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The Patient Service Representative pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems.
Education and Experience:
Required:
This position requires six months of health care experience, or an equivalent combination of experience and education in an accredited medical training program.
Special Training:
Required:
Course work in medical terminology
Preferred:
Bilingual
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The Telecommunications Operator answers all incoming calls to the hospital and routes them to the appropriate locations. He/she also uses the overhead paging system to inform and direct. In the event of a telecommunications disruption, uses and monitors backup systems. Responds and communicates efficiently and accurately to emergency situations, following department and hospital guidelines. Maintains understanding of all emergency procedures when codes and drills occur. Monitors alarms and other equipment for possible malfunction or activation of emergency procedures.
Education and Experience:Required:
- This position requires six months of health care experience, or an equivalent combination of experience and education in an accredited medical training program.
Special Training:Required:
- Course work in medical terminology
Preferred:
- Bilingual
- Some post-high school formal education
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Position Summary:
The Patient Services Associate II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Associate II duties also include referrals and authorizations, pre-registration and patient preparation.PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.
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Position Summary:
The Patient Services Associate II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Associate II duties also include referrals and authorizations, pre-registration and patient preparation. PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.
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Position Summary:
The Patient Services Associate II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Associate II duties also include referrals and authorizations, pre-registration and patient preparation. PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.
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Position Summary:
Dignity Health starts out with one goal at our core – Excellent care, delivered with compassion, for all in need. Working with Dignity Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting “Healing and Humankindness” we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve. As part of the Dignity Team, you’ll work in a culturally diverse environment that supports your success and career development.
The Patient Service Representative (PSR) Float position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a PSR Float, your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text.
A Patient Service Representative Float may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center system. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of “yes”. Patient Service Representative Floats may be required to work at multiple locations, may assist with patient calls from multiple locations and specialties, and hours may vary as needed.
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Position Summary:
Dignity Health starts out with one goal at our core – Excellent care, delivered with compassion, for all in need. Working with Dignity Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting “Healing and Humankindness” we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve. As part of the Dignity Team, you’ll work in a culturally diverse environment that supports your success and career development.
The Patient Service Representative (PSR) Float position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a PSR Float, your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text.
A Patient Service Representative Float may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center system. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of “yes”. Patient Service Representative Floats may be required to work at multiple locations, may assist with patient calls from multiple locations and specialties, and hours may vary as needed.
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Position Summary:
Dignity Health starts out with one goal at our core – Excellent care, delivered with compassion, for all in need. Working with Dignity Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting “Healing and Humankindness” we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve. As part of the Dignity Team, you’ll work in a culturally diverse environment that supports your success and career development.
The Patient Service Representative (PSR) Float position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a PSR Float, your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text.
A Patient Service Representative Float may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center system. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of “yes”. Patient Service Representative Floats may be required to work at multiple locations, may assist with patient calls from multiple locations and specialties, and hours may vary as needed.
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Position Summary:
Dignity Health starts out with one goal at our core - Excellent care, delivered with compassion, for all in need. Working with Dignity Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting Healing and Humankindness we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve. As part of the Dignity Team, you'll work in a culturally diverse environment that supports your success and career development. The Patient Service Representative (PSR) position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a PSR, your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text.
A Patient Service Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center system. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of yes. Patient Service Representatives may assist with patient calls from multiple locations and specialties, and hours may vary as needed.
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At Dignity Health St. Joseph’s Hospital and Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Phoenix, Arizona. As part of our team, you will provide clinical expertise, support and oversight that helps ensure our patients receive exceptional care. As a member of our team, you will have the opportunity to champion the change by joining in our mission of healing through humankindness.
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Position Summary:
Operator I PBX operates a meridian console and associated equipment. Pages via various methods. Responds to various types of alarms. Radio dispatches. Clerical ability. Flexible duty hours. Fast paced operations. At the direction of the department supervisor / manager, assists in training fellow operators and performs other duties as assigned.
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Join a team of friendly professionals as a PBX (Hospital) Operator in Telecommunications. The PBX Operator is responsible for using computer and telephony systems to quickly and kindly answer and appropriately route incoming calls. The PBX Operator handles and announces life safety code calls using multiple systems including overhead public address and digital paging systems. The incumbent communicates clearly and professional to achieve desired goals.
After a thorough training program, the "PRN" or "On-Call and As Needed" operator typically works a scheduled shift per pay period and covers other schedules as needed (i.e. vacations, call-outs, and/or leaves).
