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Position Summary:
Under direct supervision incumbent is responsible for finding program appropriate resources for patients, where they can receive appropriate levels of care with the desired outcome being improved health for designated patient populations. The incumbent will be responsible for scheduling appointments and coordinating the referral process between the Department at designated facilities, community health centers/primary clinics, and social supportive resources. The process involves a high level of interaction with staff, patients and community health providers to determine optimal care needs and settings, make referral appointments, and transfer relevant patient health data via a secure web-based system, as well as necessary follow-up to ensure continuity of care. The position reports to the funding department.
Navigator must have recovery experience.
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Position Summary:
Under direct supervision incumbent is responsible for finding program appropriate resources for patients, where they can receive appropriate levels of care with the desired outcome being improved health for designated patient populations. The incumbent will be responsible for scheduling appointments and coordinating the referral process between the Department at designated facilities, community health centers/primary clinics, and social supportive resources. The process involves a high level of interaction with staff, patients and community health providers to determine optimal care needs and settings, make referral appointments, and transfer relevant patient health data via a secure web-based system, as well as necessary follow-up to ensure continuity of care. The position reports to the funding department.
Navigator must have recovery experience
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Reporting to and under the general direction of the Admitting Manager of Saint Francis Memorial Hospital, the Admitting Officer pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the CHW Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the hospital.
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Reporting to and under the general direction of the Admitting Manager of Saint Francis Memorial Hospital, the Admitting Officer pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the CHW Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the hospital.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Lead is responsible for ensuring a positive patient experience throughout the financial clearance process. Primary duties include financially clearing patients prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment Assistance Program and government and non-government based payment assistance programs. The Patient Registration Lead is able to work in all registration areas as needed. Working under the supervision of the Registration Leadership, this position is responsible for assisting the Registration Management Team with training, quality assurance review and reporting, and developing and maintaining the staff schedules. The Patient Registration Lead ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Registration Lead determines and collects the patient's financial liability and/or arranges payment plans for patients in need of them. The Patient Registration Lead is an information source for patients and families by explaining hospital policies, patient financial obligations, alternative payer sources, and Patient Rights and Responsibilities.
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The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.
In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.
Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities
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JOB SUMMARY
Reporting to and under the general direction of the Admitting Manager of Saint Francis Memorial Hospital, the Admitting Officer pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the Dignity Health Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the hospital.
REQUIREMENTS
· A minimum of two years recent experience in Hospital Registration, and/or Admission procedures.
· Understanding of government commercial/managed care payers' requirements regarding verification of eligibility, benefits, and potential patient liabilities; working knowledge of hospital scheduling systems, and admissions/registration processes.
· A good working knowledge of medical terminology.
· Collection of thorough and accurate patient/insurance information with timely data entry into ADT system.
· Proven ability to interact with the public in a positive and caring manner, with a high degree of customer service skills.
· Must be detail-oriented and have good organizational skills.
· Proficient in the use of Microsoft Word and the Internet for on-line eligibility inquiry, and data entry.
· Must type 35 words per minute, and the ability to learn other software programs as needed.
· Maintains effective interpersonal and communication skills, both verbal and written. Ability to understand and carry out instructions furnished in written, oral, or diagram form.
Preferred:
· College courses in Business Administration or Public Relations.
BEHAVIORAL COMPETENCIES
· Consistently and positively communicates and collaborates with colleagues, supervisors, and customers, both internal and external
· Efficiently and independently plans time, meets deadlines, initiates and follows through on tasks
· Listens respectfully and carefully, demonstrating flexibility in working with others
· Demonstrates sensitivity to people of different cultures and works effectively with them
· Meets attendance standards and uses timekeeping system accurately and consistently
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The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.
In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.
Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Position Summary: Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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The Patient Registration Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, cashiering, financial counseling, advocating for government programs, as well as anticipating and responding to the non-clinical needs of patients and their families. This position requires the full understanding and active participation in fulfilling the Mission of Community Hospital of San Bernardino. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support Community Hospital of San Bernardino strategic plan and the goals and direction of the quality improvement, process, and activities.
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Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a)Appropriate patient identification b)Collecting accurate and thorough patient demographic data c)Obtaining insurance information and verifying eligibility and benefits d)Determining and collecting patient financial liability e)Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Minimum Requirements:
- Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Applicable education and/or training can be used to balance a lack of experience
- High School diploma, GED or equivalent.
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Able to perform basic mathematics for payment calculation.
- Experience in requesting and processing financial payments.
- Intermediate to advanced computer skills.
Preferred Requirments:
- 2 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
- Knowledge of charity care programs as well as the various government and non-government programs preferred.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring apositive patient experience throughout the registration process. Core Duties:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
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In keeping with the Dignity Health core values, pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Provides information and answers questions about the Dignity Health Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial and admissions data into the hospital information computer systems.
This position is represented by SEIU / UHW and is covered by the terms and conditions of the applicable collective bargaining agreement.
