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The Patient Logistics RN coordinates the transfer center activities for Dignity Health facilities in collaboration with others to include, hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors. The Patient Logistics RN functions as the liaison between referring hospitals into and between Dignity Health facilities to coordinate the transfer and admission of patients to hospitals. Participates in all activities, meetings, calls, and education to facilitate transfers from all points of entry to the acute hospital setting. The Patient Logistics RN bases facility designation on diagnoses, planned procedure and level of care requirements and acuity.
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The Patient Logistics RN coordinates the transfer center activities for Dignity Health facilities in collaboration with others to include, hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors. The Patient Logistics RN functions as the liaison between referring hospitals into and between Dignity Health facilities to coordinate the transfer and admission of patients to hospitals. Participates in all activities, meetings, calls, and education to facilitate transfers from all points of entry to the acute hospital setting. The Patient Logistics RN bases facility designation on diagnoses, planned procedure and level of care requirements and acuity.
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Position Summary:
The Patient Logistics RN Per Diem supervises the transfer center activities for Dignity Health Facilities. The position functions as the supervisor during their assigned shift to support the department and staff to carry out the patient logistics program responsibilities. The Patient Logistics RN collaborates with customers and staff to ensure efficient and effective communication with others, including but not limited to: hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors to ensure patients are assigned rooms in an expedient manner utilizing all critical resources within the organization to expedite this process. Primary responsibility for completing quality assurance reviews of work performed and communicating with department manager and director the outcomes of the review and any identified issues or barriers.
Core Duties:
- Compiles data for the purpose of quality assurance and compliance with organizational and department policies, work aids, and algorithms
- Holds other Patient Logistics staff accountable to the established standards
- Accurate and timely distribution of daily reporting
- Participate in Patient Logistics growth and improvement
- Support program director and manager in preparation of reports, program material, research, data collecting and analysis for various meetings and or programs
- Manage Transfer Center calls in accordance with the established workaids and algorithms and support staff in learning and upholding these work processes
- Provide supervisory support to Patient Logistics RN and other staff as needed
- Ability to function and lead independently with self-initiative and discipline
- Other duties as assigned to meet the program and corporate needs
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Collect objective/subjective data for effective and appropriate transfers of patients
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Determine facility designation based on diagnoses, planned procedure and level of care requirements
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Maintain constant communication with both internal and external sources of information concerning patient transfers
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Utilize nursing knowledge and assessment to prioritize patient transfers based on urgency of patient’s condition, utilization of available beds.
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Communicate effectively with hospital staff to allow for patient flow. Responds efficiently during emergency situation for appropriate transfer of all patients
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Evaluate effectiveness of patient transfer in collaboration with Dignity Health facility
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Make judgments, decisions and modify patient transfer priorities based on evaluation
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Perform legible, timely, concise and accurate documentation according to policies and procedures
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Proficient and competent with computerized documentation
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Accept responsibility and accountability for own decisions and behaviors
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Recognize , accept and cooperate with direction from facility leadership
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Participate in orientation of new staff
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Serve as resource to staff from other hospitals and vendors
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Continue education by attending non-mandatory education offerings specific to area of practice
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Maintain awareness of issues related to nursing profession
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Provide measurable written goals appropriate to level of experience during annual appraisal process
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Demonstrate effort to achieve pre-set goals throughout the year
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Maintain a safe working environment by utilizing appropriate resources, protocols, procedures, and communication to appropriate personnel
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Apply safety precautions and principles to patient care, including all National Patient Safety Goals
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Communicate clearly and effectively using proper communication etiquette
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Use medical terminology accurately
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Include reporting abnormalities or change in patient condition to appropriate personnel in a timely manner
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Participate in service line growth and Dignity Health quality initiatives
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Include patient satisfaction and core measures
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Position Summary:
Under direct supervision incumbent is responsible for finding program appropriate resources for patients, where they can receive appropriate levels of care with the desired outcome being improved health for designated patient populations. The incumbent will be responsible for scheduling appointments and coordinating the referral process between the Department at designated facilities, community health centers/primary clinics, and social supportive resources. The process involves a high level of interaction with staff, patients and community health providers to determine optimal care needs and settings, make referral appointments, and transfer relevant patient health data via a secure web-based system, as well as necessary follow-up to ensure continuity of care. The position reports to the funding department.
Navigator must have recovery experience.
~LI-DH
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Position Summary:
The patient navigator has a unique role in patient care. As a patient advocate, this individual will build working relationships, solve problems, direct patients to resources both within the organization and externally in the community as well as support patients as they learn to self-navigate the health care system. The primary activity of the Patient Navigator is to call patients following their visit or hospitalization to discuss the experience, support the patient through the use of community resources and acquire a primary care provider, as well as a specialist where indicated (e.g. Orthopedist for fractures).
#RN@DH
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Reporting to and under the general direction of the Admitting Manager of Saint Francis Memorial Hospital, the Admitting Officer pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the CHW Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the hospital.
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JOB SUMMARY
Reporting to and under the general direction of the Admitting Manager of Saint Francis Memorial Hospital, the Admitting Officer pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the Dignity Health Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the hospital.
REQUIREMENTS
· A minimum of two years recent experience in Hospital Registration, and/or Admission procedures.
· Understanding of government commercial/managed care payers' requirements regarding verification of eligibility, benefits, and potential patient liabilities; working knowledge of hospital scheduling systems, and admissions/registration processes.
· A good working knowledge of medical terminology.
· Collection of thorough and accurate patient/insurance information with timely data entry into ADT system.
· Proven ability to interact with the public in a positive and caring manner, with a high degree of customer service skills.
· Must be detail-oriented and have good organizational skills.
· Proficient in the use of Microsoft Word and the Internet for on-line eligibility inquiry, and data entry.
· Must type 35 words per minute, and the ability to learn other software programs as needed.
· Maintains effective interpersonal and communication skills, both verbal and written. Ability to understand and carry out instructions furnished in written, oral, or diagram form.
Preferred:
· College courses in Business Administration or Public Relations.
BEHAVIORAL COMPETENCIES
· Consistently and positively communicates and collaborates with colleagues, supervisors, and customers, both internal and external
· Efficiently and independently plans time, meets deadlines, initiates and follows through on tasks
· Listens respectfully and carefully, demonstrating flexibility in working with others
· Demonstrates sensitivity to people of different cultures and works effectively with them
· Meets attendance standards and uses timekeeping system accurately and consistently
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The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.
In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.
Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.
In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.
Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification, b) Collecting accurate and thorough patient demographic data, c) Obtaining insurance information and verifying eligibility and benefits, d) Determining and collecting patient financial liability and e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for
services rendered, primary duties include:
a) Appropriate patient identification
b) Collecting accurate and thorough patient demographic data
c) Obtaining insurance information and verifying eligibility and benefits
d) Determining and collecting patient financial liability
e) Referring patients to the Patient Registration Specialist as needed for assistancewith financial counseling and/or clearance
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for
services rendered, primary duties include:
a) Appropriate patient identification
b) Collecting accurate and thorough patient demographic data
c) Obtaining insurance information and verifying eligibility and benefits
d) Determining and collecting patient financial liability
e) Referring patients to the Patient Registration Specialist as needed for assistancewith financial counseling and/or clearance
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
-
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for
services rendered, primary duties include:
a) Appropriate patient identification
b) Collecting accurate and thorough patient demographic data
c) Obtaining insurance information and verifying eligibility and benefits
d) Determining and collecting patient financial liability
e) Referring patients to the Patient Registration Specialist as needed for assistancewith financial counseling and/or clearance
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for
services rendered, primary duties include:
a) Appropriate patient identification
b) Collecting accurate and thorough patient demographic data
c) Obtaining insurance information and verifying eligibility and benefits
d) Determining and collecting patient financial liability
e) Referring patients to the Patient Registration Specialist as needed for assistancewith financial counseling and/or clearance
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification, b) Collecting accurate and thorough patient demographic data, c) Obtaining insurance information and verifying eligibility and benefits, d) Determining and collecting patient financial liability and e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring apositive patient experience throughout the registration process. Core Duties:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
-
Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring apositive patient experience throughout the registration process. Core Duties:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification, b) Collecting accurate and thorough patient demographic data, c) Obtaining insurance information and verifying eligibility and benefits, d) Determining and collecting patient financial liability and e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
