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Reporting to and under the general direction of the Admitting Manager of St. Mary's Medical Center, the Admitting Officer will greet patients presenting for admission/registration to the Medical Center, take all pertinent information from each patient, to include information which will enable us to determine the patient's eligibility for benefits, what benefits and procedures are covered, and the patient's financial responsibility for care received at the Medical Center. The Admitting Officer will work in coordination with the Patient Financial Services Staff to ensure accounts are billed on time and accurately. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the Medical Center.
Reporting to and under the general direction of the Admitting Manager of St. Mary's Medical Center, the Admitting Officer will greet patients presenting for admission/registration to the Medical Center, take all pertinent information from each patient, to include information which will enable us to determine the patient's eligibility for benefits, what benefits and procedures are covered, and the patient's financial responsibility for care received at the Medical Center. The Admitting Officer will work in coordination with the Patient Financial Services Staff to ensure accounts are billed on time and accurately. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the Medical Center.
High School diploma or its equivalent is required. College courses in Business Administration or Public Relations is preferred. A minimum of 2 years recent experience in Hospital Registration, and/or Admission procedures.
The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.
In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.
Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.
In order to ensure appropriate reimbursement for services rendered, primary duties include:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.
Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for
services rendered, primary duties include:
a) Appropriate patient identification
b) Collecting accurate and thorough patient demographic data
c) Obtaining insurance information and verifying eligibility and benefits
d) Determining and collecting patient financial liability
e) Referring patients to the Patient Registration Specialist as needed for assistancewith financial counseling and/or clearance
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
- The Patient Registration Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility.
- Duties include assisting in proper identification of the patient, collection of patient demographics information, cashiering, financial counseling, advocating for government programs, as well as anticipating and responding to the non-clinical needs of patients and their families.
- This position requires the full understanding and active participation in fulfilling the Mission of Community Hospital of San Bernardino.
- It is expected that the employee will demonstrate behavior consistent with the Core Values.
- The employee shall support Community Hospital of San Bernardino strategic plan and the goals and direction of the quality improvement, process, and activities.
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for
services rendered, primary duties include:
a) Appropriate patient identification
b) Collecting accurate and thorough patient demographic data
c) Obtaining insurance information and verifying eligibility and benefits
d) Determining and collecting patient financial liability
e) Referring patients to the Patient Registration Specialist as needed for assistancewith financial counseling and/or clearance
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
About this position:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a)Appropriate patient identification b)Collecting accurate and thorough patient demographic data c)Obtaining insurance information and verifying eligibility and benefits d)Determining and collecting patient financial liability e)Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Minimum Requirements:
- Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
- Applicable education and/or training can be used to balance a lack of experience High School diploma, GED or equivalent.
- Able to perform basic mathematics for payment calculation.
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Experience in requesting and processing financial payments.
- Intermediate to advanced computer skills.
Preferred Qualifications:
- Minimum 2 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
- Knowledge of charity care programs as well as the various government and non-government programs preferred.
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a)Appropriate patient identification b)Collecting accurate and thorough patient demographic data c)Obtaining insurance information and verifying eligibility and benefits d)Determining and collecting patient financial liability e)Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Minimum Requirements:
- Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Applicable education and/or training can be used to balance a lack of experience
- High School diploma, GED or equivalent.
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Able to perform basic mathematics for payment calculation.
- Experience in requesting and processing financial payments.
- Intermediate to advanced computer skills.
Preferred Requirments:
- 2 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
- Knowledge of charity care programs as well as the various government and non-government programs preferred.
- The Patient Registration Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, cashiering, financial counseling, advocating for government programs, as well as anticipating and responding to the non-clinical needs of patients and their families.
- This position requires the full understanding and active participation in fulfilling the Mission of Community Hospital of San Bernardino.
- It is expected that the employee will demonstrate behavior consistent with the Core Values.
- The employee shall support Community Hospital of San Bernardino strategic plan and the goals and direction of the quality improvement, process, and activities.
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for
services rendered, primary duties include:
a) Appropriate patient identification
b) Collecting accurate and thorough patient demographic data
c) Obtaining insurance information and verifying eligibility and benefits
d) Determining and collecting patient financial liability
e) Referring patients to the Patient Registration Specialist as needed for assistancewith financial counseling and/or clearance
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for
services rendered, primary duties include:
a) Appropriate patient identification
b) Collecting accurate and thorough patient demographic data
c) Obtaining insurance information and verifying eligibility and benefits
d) Determining and collecting patient financial liability
e) Referring patients to the Patient Registration Specialist as needed for assistancewith financial counseling and/or clearance
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a)Appropriate patient identification b)Collecting accurate and thorough patient demographic data c)Obtaining insurance information and verifying eligibility and benefits d)Determining and collecting patient financial liability e)Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Minimum Requirements:
- Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Applicable education and/or training can be used to balance a lack of experience
- High School diploma, GED or equivalent.
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Able to perform basic mathematics for payment calculation.
- Experience in requesting and processing financial payments.
- Intermediate to advanced computer skills.
Preferred Requirments:
- 2 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
- Knowledge of charity care programs as well as the various government and non-government programs preferred.
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a)Appropriate patient identification b)Collecting accurate and thorough patient demographic data c)Obtaining insurance information and verifying eligibility and benefits d)Determining and collecting patient financial liability e)Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Minimum Requirements:
- Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Applicable education and/or training can be used to balance a lack of experience
- High School diploma, GED or equivalent.
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Able to perform basic mathematics for payment calculation.
- Experience in requesting and processing financial payments.
- Intermediate to advanced computer skills.
Preferred Requirments:
- 2 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
- Knowledge of charity care programs as well as the various government and non-government programs preferred.
Job Summary:
The Patient Relations Specialist acts as a liaison for patients when service concerns arise during their course of care. The Specialist listens to patient issues and works to minimize dissatisfaction or the disruption of care by assisting in conflict resolution, interpreting hospital policies, and responding to concerns and complaints. They work to resolve issues before problems escalate to grievances through appropriate investigation and follow up. The Patient Relations Specialist is responsible for collaborating with departments throughout the continuum to identify and act on improvement opportunities, managing the facility-wide patient grievance process, compiling statistics, and analyzing trends related to patient satisfaction and complaints. They may also assist with patient experience orientation and training.
Responsibilities:
- Addresses patient concerns/complaints by interviewing patients or their representatives and the staff, investigating, analyzing, and facilitating the resolution of customer complaints and concerns
- Responds to patient and family grievances by listening to patient and/or family, determines the appropriate investigation and works toward a positive resolution.
- Works with Patient Safety and others to identify and address potential liability issues as well as facilitates resolution of missing property claims.
- Participates in the review, analysis, and evaluation of patient/family service and complaint management data (assigning tasks through electronic system, monitoring completion within guidelines, and appropriate intervention and resolution by managers(s) assigned)
Position Summary:
The Patient Service Representative pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems.
Minimum:
- This position requires six months of health care experience, or an equivalent combination of experience and education in an accredited medical training program.
- Course work in medical terminology required.
Preferred:
- Bilingual preferred.
Position Summary:
Incumbents in this position shall comply with all applicable laws and rules including the Dignity Health Standards of Conduct and Dignity Health policies and procedures that apply to his/her job responsibilities, shall seek guidance when in doubt, promptly report any potential or suspected violation of Dignity Health Standards of Conduct, Dignity Health policy or procedure or applicable laws/regulations and when requested, assist Dignity Health personnel in investigating all allegations of violation. Incumbents shall refrain from involvement in illegal, unethical or otherwise improper acts, and understand and accept consequences for failure to comply with Dignity Health Standards of Conduct. Incumbents shall meet training requirements within designated timelines assigned. When called upon, incumbents shall assist in risk evaluation and work collaboratively with facility/entity leaders to implement, monitor and mitigate risk corrective plans outlined by the Compliance program.
Minimum:
- This position requires six months of health care experience, or an equivalent combination of experience and education in an accredited medical training program.
- Course work in medical terminology required.
Preferred:
- Bilingual preferred.
Position Summary:
Incumbents in this position shall comply with all applicable laws and rules including the Dignity Health Standards of Conduct and Dignity Health policies and procedures that apply to his/her job responsibilities, shall seek guidance when in doubt, promptly report any potential or suspected violation of Dignity Health Standards of Conduct, Dignity Health policy or procedure or applicable laws/regulations and when requested, assist Dignity Health personnel in investigating all allegations of violation. Incumbents shall refrain from involvement in illegal, unethical or otherwise improper acts, and understand and accept consequences for failure to comply with Dignity Health Standards of Conduct. Incumbents shall meet training requirements within designated timelines assigned. When called upon, incumbents shall assist in risk evaluation and work collaboratively with facility/entity leaders to implement, monitor and mitigate risk corrective plans outlined by the Compliance program.
Minimum:
- This position requires six months of health care experience, or an equivalent combination of experience and education in an accredited medical training program.
- Course work in medical terminology required.
Preferred:
- Bilingual preferred.
Position Summary:
Responsible for the accurate and timely retrieval and management of financial, clinical and clerical patient information in a confidential and professional manner that meets the high organizational expectations for external and internal customer satisfaction and complies with regulatory/licensing agencies, as well as the Medical Staff. This position must comply with the policy of Dignity Health that all employees and volunteers handling credit card information/ payments adhere to the established PCI and accounting procedures.
Minimum:
- Basic knowledge of medical terminology, accounting principles and computers required.
- Basic computer literacy on PCs required.
- Typing 45 WPM
Preferred:
- Minimum of two years office experience, including collection activities, preferably in a medical setting preferred.
- Minimum of one year of college courses in business, accounting and data processing preferred.
- Basic bookkeeping knowledge preferred.
Position Summary:
Incumbents in this position shall comply with all applicable laws and rules including the Dignity Health Standards of Conduct and Dignity Health policies and procedures that apply to his/her job responsibilities, shall seek guidance when in doubt, promptly report any potential or suspected violation of Dignity Health Standards of Conduct, Dignity Health policy or procedure or applicable laws/regulations and when requested, assist Dignity Health personnel in investigating all allegations of violation. Incumbents shall refrain from involvement in illegal, unethical or otherwise improper acts, and understand and accept consequences for failure to comply with Dignity Health Standards of Conduct. Incumbents shall meet training requirements within designated timelines assigned. When called upon, incumbents shall assist in risk evaluation and work collaboratively with facility/entity leaders to implement, monitor and mitigate risk corrective plans outlined by the Compliance program.
Minimum:
- This position requires six months of health care experience, or an equivalent combination of experience and education in an accredited medical training program.
- Course work in medical terminology required.
Preferred:
- Bilingual preferred.
