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Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring apositive patient experience throughout the registration process. Core Duties:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for
services rendered, primary duties include:
a) Appropriate patient identification
b) Collecting accurate and thorough patient demographic data
c) Obtaining insurance information and verifying eligibility and benefits
d) Determining and collecting patient financial liability
e) Referring patients to the Patient Registration Specialist as needed for assistancewith financial counseling and/or clearance
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
About this position:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a)Appropriate patient identification b)Collecting accurate and thorough patient demographic data c)Obtaining insurance information and verifying eligibility and benefits d)Determining and collecting patient financial liability e)Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Minimum Requirements:
- Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
- Applicable education and/or training can be used to balance a lack of experience High School diploma, GED or equivalent.
- Able to perform basic mathematics for payment calculation.
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Experience in requesting and processing financial payments.
- Intermediate to advanced computer skills.
Preferred Qualifications:
- Minimum 2 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
- Knowledge of charity care programs as well as the various government and non-government programs preferred.
- The Patient Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient’s stay in the facility.
- Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital’s bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families.
- This position requires the full understanding and active participation in fulfilling the Mission of St. Bernardine Medical Center.
- It is expected that the employee will demonstrate behavior consistent with the Core Values.
- The employee shall support St. Bernardine Medical Center’s strategic plan and the goals and direction of the quality improvement/process improvement activities.
Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring apositive patient experience throughout the registration process. Core Duties:
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
- The Patient Registration Specialist is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility.
- Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families.
- This position requires the full understanding and active participation in fulfilling the Mission of St. Bernardine Medical Center.
- It is expected that the employee will demonstrate behavior consistent with the Core Values.
- The employee shall support St. Bernardine Medical Center's strategic plan and the goals and direction of the quality improvement/process improvement activities.
The Patient Services Associate position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.
The Patient Services Associate II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Associate II duties also include referrals and authorizations, pre-registration and patient preparation.PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.
The Patient Services Associate II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Associate II duties also include referrals and authorizations, pre-registration and patient preparation.PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.
The Patient Services Associate II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Associate II duties also include referrals and authorizations, pre-registration and patient preparation.PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.
The Patient Services Associate II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Associate II duties also include referrals and authorizations, pre-registration and patient preparation.PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.
Position Summary: Dignity Health starts out with one goal at our core – Excellent care, delivered with compassion, for all in need. Working with Dignity Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting “Healing and Humankindness” we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve. As part of the Dignity Team, you’ll work in a culturally diverse environment that supports your success and career development. The Patient Service Representative (PSR) position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a PSR, your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text. A Patient Service Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center system. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of “yes”. Patient Service Representatives may assist with patient calls from multiple locations and specialties, and hours may vary as needed.
SUMMARY - The Patient Services Supervisor, Contact Center is expected to provide visionary leadership to maximize the effectiveness of all service delivery systems, financial performance, engages staff and cultivates a contact center culture that prioritizes humankindness and patient-centric care consistent with Dignity Health and the medical group's "way" and culture. Effectively manages all operational aspects of the assigned contact center(s). Works closely with staff and providers to ensure that all fiduciary and contact center goals are met. Proactively determines workload priorities through planning, coordination and managing staff and providers to meet the care center's administrative, operational and support requirements. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. This position will also have access to patient protected health information (PHI). The Patient Services Supervisor, Contact Center has a responsibility to safeguard patient health and financial information.
A patient sitter associate is an entry level position assisting nurses in direct patient care activities. The position provides 24 hour coverage making observations of any problems the patient may be experiencing while assuring patient safety in the designated hospital clinical units. Under the direct supervision of the nurse, the candidate must demonstrate ability to quickly make decisions to report changes in patient conditions/situations. Carries out responsibilities in accordance with Dignity Health's mission and policies around safe patient care.
Located in the City of Chandler, Az, a suburb of Phoenix, this position is critical to the success of Chandler Regional Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.
A patient sitter associate is an entry level position assisting nurses in direct patient care activities. The position provides 24 hour coverage making observations of any problems the patient may be experiencing while assuring patient safety in the designated hospital clinical units. Under the direct supervision of the nurse, the candidate must demonstrate ability to quickly make decisions to report changes in patient conditions/situations. Carries out responsibilities in accordance with Dignity Health's mission and policies around safe patient care.
Located in the City of Chandler, Az, a suburb of Phoenix, this position is critical to the success of Chandler Regional Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.
About this opportunity:
Answers and completes hospital calls and performs other related duties.
The Patient Care Technician performs patient care related tasks. Assists patients with activities of daily living and provides direct patient care under supervision of Nurse. Obtains and records patient vital signs. Monitors and records daily intake and output. Obtains specimens, including non-invasive body fluids and blood specimens. Performs EKGs and blood glucose monitoring. Monitors and performs actions to decrease patient length of stay including but not limited to: performing timely designated discharge duties, and communicating discharge information to appropriate staff. Assists Physician/Nurse with diagnostic tests, clinical procedures, and other tasks as requested. Communicates patient needs and observed/reported changes in patient condition to supervising Nurse or Physician. Documents all interactions in patient's medical record.
The Patient Care Technician performs patient care related tasks. Assists patients with activities of daily living and provides direct patient care under supervision of Nurse. Obtains and records patient vital signs. Monitors and records daily intake and output. Obtains specimens, including non-invasive body fluids and blood specimens. Performs EKGs and blood glucose monitoring. Monitors and performs actions to decrease patient length of stay including but not limited to: performing timely designated discharge duties, and communicating discharge information to appropriate staff. Assists Physician/Nurse with diagnostic tests, clinical procedures, and other tasks as requested. Communicates patient needs and observed/reported changes in patient condition to supervising Nurse or Physician. Documents all interactions in patient's medical record.
The Patient Care Technician performs patient care related tasks. Assists patients with activities of daily living and provides direct patient care under supervision of Nurse. Obtains and records patient vital signs. Monitors and records daily intake and output. Obtains specimens, including non-invasive body fluids and blood specimens. Performs EKGs and blood glucose monitoring. Monitors and performs actions to decrease patient length of stay including but not limited to: performing timely designated discharge duties, and communicating discharge information to appropriate staff. Assists Physician/Nurse with diagnostic tests, clinical procedures, and other tasks as requested. Communicates patient needs and observed/reported changes in patient condition to supervising Nurse or Physician. Documents all interactions in patient's medical record.
The Patient Care Technician performs patient related care tasks (direct care, bathing, oral care, feeding). Assists patients with activities of daily living and provides direct patient care under supervision of Nurse. Obtains and records patient vital signs. Monitors and records daily intake and output. Obtains specimens, including non-invasive body fluids and blood specimens. Monitors and performs actions to decrease patient length of stay including but not limited to: use of computerized Bed Tracking System, performing timely designated discharge duties, and communicating discharge information to appropriate staff. Assists Physician/Nurse with diagnostic tests, clinical procedures, and other tasks as requested. Communicates patient needs and observed/reported changes in patient condition to supervising Nurse or Physician. Documents all interactions in patient's medical record. The PCT may assist nursing in the retrieval and delivering of medications per the unit standard.
