-
The Manager of Patient Safety, oversees the facility Patient Safety Program, including the Patient Safety Plan requirements for the collection, analysis and reporting of events and patient safety data, investigation of events and near misses, and ensuring all accreditation and regulatory requirements for patient safety are fully met. Participates in system office initiatives and programs to mitigate identified risks at various facilities which result in reduced costs, reduced adverse patient outcomes, and safer patient care. Coordinates claim team requests and collaborates with other key stakeholders to implement learnings from claims. Oversees the coordination of all legal documents related to hospital liability. Implements and oversees the organization-wide patient safety program and manages the reporting, data analysis and evaluation as outlined in the Patient Safety Plan. Ensures regulatory and accreditation requirements for patient safety are fully met. Provides patient safety education at new hire orientation and ongoing to leaders, clinician presentations (e.g. event reporting expectations, culture of safety, patient safety initiatives, etc.) Oversees the events reporting process, root cause analysis, and event investigation/review. Supports and encourages harm reporting throughout the organization through a non-punitive just event reporting system. Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs, adverse patient outcomes and ultimately safer patient practices/care. Prepares and presents informative and actionable patient safety reports (to include patient's story of harm) to appropriate committees to include high level presentations to leadership, Medical Executive Committee and The Board. Receives and oversees responses to patient complaints/grievances and investigates to solve issues promptly. Acts as an intermediary between patients, staff and family to provide clear communication between all parties regarding any outstanding issues. Seeks input from patients/families involved in harm or close-call events as appropriate. Coordinates the requests from the system office claims team (related to litigated claims) and collaborates with other key stakeholders to implement learnings from claims. Coordinates all legal documents related to hospital liability, including the management of subpoenas, Summons and Complaints and other related activities.
-
Position Summary: Directs the fundraising progress toward meeting individual goals and works toward the successful attainment of those goals according to the development plan. Manages a portfolio of 100-125 prospects and donors to build and maintain that base and build upon that pool. Works with prospects and develops relationships to the organization ultimately increasing giving. Research, authors, and prepares mini-case statements, proposals, letters, and fundraising collateral. Manages staff and volunteers. Principal Duties and Accountabilities:
- Manages a portfolio of 100-125 prospects and donors to build and maintain that base and build upon that pool. Works with prospects and develops relationships to the organization ultimately increasing giving
- Researches, authors, and prepares mini-case statements, proposals, letters, and fundraising collateral.
- Manages staff and recruits and manages volunteer and support groups, councils, committees to support the achievement of goals associated with a discrete revenue initiative(s).
-
- Serves as a member of the Foundation development staff responsible for growing and maintaining a comprehensive major gifts program focused on attracting gifts in excess of $10,000 (or the defined major gift threshold). The manager builds strong relationships with major giving donors and prospects and actively develops a major giving pipeline of larger gifts and increased revenue.
- Researches and manage a portfolio of major donors and prospects. In consultation with other Foundation leadership, develops written cultivation, solicitation and stewardship plans, utilizing a moves management approach to engage prospects and donors.
- Devotes at least 60 percent of an annual work year's hours to face-to-face contacts with identified, qualified potential and existing major gift donors and provide documentation of such activities as part of a moves management program recorded on CRM.
- Manages and sustain program that engages and involves Foundation trustees, volunteers and staff in major gift planning, cultivation, solicitations and gift stewardship.
- Works with the Chief Philanthropy Officer and other appropriate leadership to identify approved potential programs and projects for major gift support. Participates in the development of cases for support and all the proposals and materials needed to make such activities successful.
-
Position Summary: Provides leadership, management, and coordination related to the government reimbursement services of Dignity Health. Ensures timely and accurate financial and governmental reporting by managing the reimbursement program according to relevant policy terms and conditions. Identifies and implements strategies, policies, procedures and programs for all aspects of reimbursement management practices. Monitors and communicates federal and state regulatory proposals and changes regarding healthcare reimbursement and provides effective solutions to address reimbursement service needs. Oversees, evaluates and improves the productivity and performance of staff members. Principal Duties and Accountabilities:
- Manages the healthcare organization's reimbursement activities and initiatives, to ensure timely and accurate finical reporting.
- Identifies and implements strategies, policies, procedures and programs for all aspects of reimbursement management practices.
- Monitors and communicates federal and state regulatory proposals and changes regarding healthcare reimbursement and providing effective solutions to address reimbursement issues.
- Manages the productivity and performance of reimbursement staff members.
-
Position Summary: Oversees the event reporting process, root cause analysis and event investigation and review. Participates in system office initiatives and programs to mitigate identified risks at various facilities, which result in reduced costs, reduced adverse patient outcomes and safer patient care. Coordinates claim team requests and collaborates with other key stakeholders to implement learnings from claims. Oversees the coordination of all legal documents related to hospital liability. Principal Duties and Accountabilities:
- Oversees the events reporting process, root cause analysis, and event investigation/review. Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs, adverse patient outcomes and ultimately safer patient practices/care.
- Coordinates the requests from the claims team in the system office (related to litigated claims) and collaborates with other key stakeholders to implement learnings from claims. This position also includes the coordination of all legal documents related to hospital liability, including the management of subpoenas, Summons and Complaints and other related activities.
-
Position Summary: Manages the resources and daily activities of a nursing department while ensuring environmental factors support high standards of patient care. Assists in the training and development of new and existing staff members. Creates and maintains an environment that is conducive to learning transfer. Coordinates the activities of the unit for each shift and directs, organizes, and assigns work to the nursing staff. Provides patient care as needed. Principal Duties and Accountabilities:
- Schedules nursing staff to specific shifts, taking into account past utilization trends. Measures employee performance. Assists in the training of new staff members and the development of existing staff members.
- Coordinates the activities of the unit during a particular shift and directs, organizes, and assigns work to the nursing staff.
- Assesses, monitors, and educates the nursing staff on patient care. Institutes emergency procedures as necessary.
- Provides nursing care to patients on an as needed basis.
-
Position Summary: Manages the resources and daily activities of a nursing department while ensuring environmental factors support high standards of patient care. Assists in the training and development of new and existing staff members. Creates and maintains an environment that is conducive to learning transfer. Coordinates the activities of the unit for each shift and directs, organizes, and assigns work to the nursing staff. Provides patient care as needed. Principal Duties and Accountabilities:
- Schedules nursing staff to specific shifts, taking into account past utilization trends. Measures employee performance. Assists in the training of new staff members and the development of existing staff members.
- Coordinates the activities of the unit during a particular shift and directs, organizes, and assigns work to the nursing staff.
- Assesses, monitors, and educates the nursing staff on patient care. Institutes emergency procedures as necessary.
- Provides nursing care to patients on an as needed basis.
surgery, operating room, or, perioperative services, perioperative, surgical services, periop, rn, nurse, staff nurse, registered nurse, charge nurse, supervisor, lead, circulating, scrubbing, operating theater, aorn, cnor, director, manager, leader
#HelloSurgicalServicesLeader
#RN@DH
-
Job Summary:
Responsible but not limited to all revenue related activities such as report preparation, department audits, reconciliation procedures, QA monitoring, denials management, revenue-based statistics, CDM (Charge Description Master) maintenance, training clinical staff on charge-capture processes and subsequent charge review post procedure. Supervises a Clinical Auditor - RN and the Revenue Integrity Analysts.
-
Position Summary: Under the guidance of the Department Director, is responsible for oversight of daily operations to ensure the efficient and compliant departmental execution of the companies case management functions. These duties include, but are not limited to: staff performance management, reviewing or gathering of data to promote performance improvement, participation in or facilitation of meetings or projects related to departmental functions. Principal Duties and Accountabilities:
- Manages areas including organizing and executing all activities, staffing, performance improvement in the delivery of clinical services (such as LOS reduction), and reports needs within the Medical Center and Dignity Health, as well as government and regulatory reporting.
- Implements Care Coordination activities according to the needs, requirements, and policies of the Medical Center, the affiliated medical groups and health plans, Dignity Health, any Federal and State agencies, and according to standard practices of the professions under the manager’s accountability
- Consults and collaborates with other managers, physicians, administration, and community based healthcare workers regarding care management issues identified through corporate or facility initiatives and current literature.
- Oversees the department in an efficient manner to ensure timely and compliant care coordination, discharge planning, utilization review and social work interventions resulting in quality patient care.
Social Worker, LCSW, MSW, Hospital, Acute Care, California, Supervisor, Manager #MgrLCSW
-
This position reports to the Director LTC/SNF Nursing Services. This position is responsible for designing orientation and educational programs in accordance with current applicable federal, state, and local standards, guidelines and regulations and presenting them to employees with the goals of improving job knowledge and promoting excellence in patient care. The incumbent also serves and the Infection Control representative and the key contact for the organizational Safety Program. These duties will be performed in a manner consistent with the Mission and Philosophy of Dignity Health. 100% of the incumbent's time will be spent at Bruceville Terrace.
Position Scope: Direction and Supervision: Directs and supervises nursing and ancillary staff in planning, developing, implementing, monitoring, and evaluating patient care in the units. Promotes Patient-and Family Centered care, coordinates the daily operations of the units according to predefined standards. Monitors resource utilization, assesses capability of each staff member to ensure maximum productivity and excellent customer service. Defines roles, responsibilities, and standards to achieve competent, efficient, safe and compassionate care and services to patients and their families. Human Resources: Working with Human Resources, facilitates the recruitment, interviewing, selection and hiring of all caregivers in the units. Is knowledgeable and adheres to all labor regulations in regard to employee contracts and is fair and equitable in all hiring practices. Holds staff accountable for adherence to Mission, Vision, Values, Standards of Performance, Rules of Conduct and Standards of Care by carrying out corrective and/or disciplinary action as necessary. The position is empowered to discipline up to termination of individuals when their standards, conduct or attitude are not in concert with the direction, values and mission of Dignity Health goals and philosophies. Appraisals are based on human resources policies, department performance standards and processes required to ensure quality patient care. Appraisals are performed on an ongoing basis and annually for unit based employees. Appraisals are fair, consistent, and recognize the educational and training needs of the individual. Leadership: the incumbent demonstrates effective leadership and delegation skills through the assignment of tasks and duties to team members that carry clear and concise outcomes and desired timeframes. Provides direction and coordination of staff and patient care activities using organization/priority-setting skills. Problem-solving skills: the incumbent demonstrates effective clinical/supervisory problem solving and decision making through problem identification and resolution skills. Communication: the incumbent demonstrates effective verbal and written communication skills with staff, physicians, other units, patients, families, and visitors. Facilitates communication between physicians and nursing staff and acts as a patient advocate to ensure timely and efficient patient care. Uses appropriate methods and a flexible interpersonal style to build a cohesive team. Provides fair, consistent, timely and specific feedback to challenge staff to achieve their potential and know where they stand. Staffing: Approves and coordinates unit schedules in accordance with the staffing plan for the departments. Authorizes changes in the schedule to meet the needs of the department. Freedom to Act: Decisions are submitted to the Director regarding requests for increases in budgeted staff positions, use of travelers, capital expenditures, and major policy changes. Budget: Assists in preparation and development of the department budget. Provides fiscal monitoring and financial goal setting of the department. Authorizes purchases of supplies and equipment within the scope and authority of the position. Manages daily overtime and meal/break penalties within set goals. Nursing Process: Demonstrates knowledge of assessment, planning, implementing and evaluation of patient care. Ensures that standards, policies and procedures are followed in daily practice. Clinical/Technical: Functions as a role model by demonstrating competency in clinical judgment and select technical and psychomotor skills. Assures personal and departmental competency and compliance to all accreditation and regulatory requirements. Safety/Infection Control: Functions with an awareness and application of safety and infection control precautions and principles. Ensures control of supplies and equipment with emphasis on proper use, safety and cost containment. Legal: Demonstrates awareness of legal issues in all aspects of patient care and functions of the Units. Is charged with keeping staff informed on all situations and conditions that are reportable to the County, State, or Federal Government. Major Challenges: The major challenge of this position is to maintain quality patient care as mandated by the Mission and Philosophy of Dignity Health and integrate standards and operations with the facility while maintaining quality indicator standards measured by the MDS (minimum data set) process. Utilization of available resources to enhance staff development and empowerment, enhance recruitment and retention efforts and maintain personal professional excellence. Quality Improvement: Facilitates and coordinates QI activities of the units by monitoring data sources looking for trends and areas for improvement. Uses appropriate methods to identify opportunities, implement solutions, and measure impact. The incumbent assures compliance with the state and federal regulations, the joint commission, and all regulatory quality indicators.
#RN@DH
-
What You’ll be Responsible For in this Role – Your Contribution & Career Journey
Manages the activities of supervisory associates and their subordinate work group(s) and/or individual contributors for assigned area of responsibility. Works with the Supervisor(s) and Care Managers to assess, plan, implement, coordinate, monitor, and evaluate services and outcomes to maximize the health of the Member.
What We’re Looking For
- Knowledge of practices and regulations regarding patient care.
- Familiarity with regulatory requirements for managed care and HMOs.
- Ability to provide effective leadership to the case management team members.
- Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status.
-
Position Summary:
The Manager, Clinic Operations is expected to provide visionary leadership to maximize the effectiveness of all service delivery systems, financial performance. Engages staff and cultivatea a care center culture that prioritizes humankindness and patient-centric care consistent with Dignity Health and the medical group's way and culture. Effectively manages all operational aspects of the assigned care center(s). Works closely with staff and providers to ensure that all fiduciary and care center goals are met. Proactively determines workload priorities through planning, coordination and managing staff and providers to meet the care center's administrative, operational and support requirements. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. This position will also have access to patient protected health information (PHI). The Manager, Clinic Operations has a responsibility to safeguard patient health and financial information.
-
Position Summary:
The Manager, Clinic Operations is expected to provide visionary leadership to maximize the effectiveness of all service delivery systems, financial performance. Engages staff and cultivates a care center culture that prioritizes humankindness and patient-centric care consistent with Dignity Health and the medical group’s “way” and culture. Effectively manages all operational aspects of the assigned care center(s). Works closely with staff and providers to ensure that all fiduciary and care center goals are met. Proactively determines workload priorities through planning, coordination and managing staff and providers to meet the care center’s administrative, operational and support requirements. The Manager, Clinic Operations has a responsibility to safeguard patient health and financial information.
-
Position Summary: Effectively manages all operational aspects of the assigned clinic(s). Works closely with staff and providers to ensure that all fiduciary and clinic goals are met. Proactively determines workload priorities through planning, coordination and managing staff and providers to meet the administrative, operational and support requirements. Engages staff and promotes a positive culture that prioritizes humankindness and patient-centric care consistent with Dignity Health's mission, vision, and values. Principal Duties and Accountabilities:
- Participates in work groups, teams, task forces and committees to support ongoing improvement in clinic operations. Provides value-addedand productive input and expertise to drive continual improvement, support standardization and streamlining and to resolve ongoing patient careissues.
- Supports the established processes and systems to enhance customer service. Provides coaching to staff to enhance customer service skills and ensure patients and internal employees and providers receive excellent customer service. Ensures a safe environment for patients, staff, providers and visitors, and operates clinic in compliance with all legal, regulatory and Dignity Health requirements impacting areas of responsibilities.
- Assists in determining the workload priorities to enable timely completion of tasks. Supports the ongoing technical and professional training and development of staff to enhance clinic and individual performance and staff career growth. Monitors work performance of staff and providers and supports necessary training and coaching.
- Assists in managing the revenue cycle. With adequate management of template (i.e., provider schedules), balances number of visits/services with operational revenue requirements. Supports the management of supply costs, tracks inventory usage, using purchasing information management systems, including maintaining staffing levels that adhere to labor standards and effectively controlling staff premium pay.
-
SUMMARY - Provides oversight for assuring all aspects of the clinic(s) operate in accordance with the Governance Committee's agreed-upon goals and objectives and that anticipated educational and financial results are achieved.
-
What You’ll be Responsible For in this Role – Your Contribution & Career Journey
The Manager, Clinical Quality Improvement, is responsible for leading multiple large scale, local or organization-wide, quality improvement initiatives. This position is also responsible for negotiating timelines and priorities for projects, coordinating action plans, and monitoring/analyzing results for projects that are consistent with the organization's strategic goals. The Manager, Clinical Quality Improvement will oversee the day-to-day management of the QM department, acts as a liaison between the MSO’s medical groups and contracted health plans, works collaboratively throughout the organization to lead and establish appropriate quality improvement programs.
What We’re Looking For
- Provides leadership and facilitation of QI Committees or workgroups
- Provides expertise in the interpretation, implementation, and maintenance of regulatory standards (e.g., DMHC, DHCS, CMS, NCQA)
- Stays abreast of quality measures and industry best practices to optimize performance
- Creates or updates Policies and Procedures to ensure compliance with regulatory requirements
- Manages and updates the QI Trilogy documents - QI Work Plan, Annual Program Description and Annual Evaluation. Performs oversight through periodic reviews and reporting of key performance indicators.
- Identify programmatic weaknesses and performance gaps. Implement Corrective Action Plans and remediate identified deficiencies
- Leads the identification of improvement opportunities and solutions to improve quality
- Coordinates, facilitates and ensures sustainability of quality initiatives
- Performs data analysis in collaboration with IT to drive actions based on data-driven insights. Defines expected outcomes & benchmarks based on quality metrics
- Participates in the development of meaningful dashboards and tools to track process and outcome measures (Provider Score Cards, Gaps in Care reports)
- Designs workflows, disseminates data and communicates shared learning
- Oversees HEDIS submissions, CMS Stars and Pay for Performance programs, Physician Profiling activities, Performance Improvement Projects, Potential Quality of Care reviews and quality improvement initiatives.
- Manage QI staff, both office-based and remote, in different locations
- Report and presentation development to senior leadership to get buy-in and support
- Coordinate and consult with different departments on Performance Improvement activities and projects
- Perform other duties and special projects as assigned
-
Responsible for the effective operation of Employee Health, Workers' Compensation and Wellness Programs. This includes program development, reporting, analysis and interpretation, consultation, nursing assessment and education for employees within the areas of pre-employment, annual health checks, safety related to employee injuries and wellness. Develops performance improvement activities related to Employee health, Workers' Compensation and Wellness Programs, maintaining compliance with Dignity Health (DH) policies and procedures, and all applicable State and federal programs. Maintains a high level of quality patient care. This position requires the full understanding and active participation in fulfilling the mission of the organization. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support hospital strategic plans and the goals and direction of the quality improvement, process, and activities.
-
Position Summary: Coordinates all infection prevention related activities associated with surveillance, performance improvement , and education which are intended to ensure that the facility’s patients, personnel & visitors will be protected from transmission of diseases & infection within the facility’s environment as identified in the core competency model by the Certification Board of Infection Control and Epidemiology (CBIC). Principal Duties and Accountabilities:
- Responsible for oversight of daily operations of the Infection Prevention Department and Employee Health in regard to the facility compliance with TJC Hospital Accreditation Standards, State and CMS regulations.
- Ongoing assessment and development of programs, policies & procedures and forms to address the Infection Prevention needs of employees, volunteers, contract workers, independent contractors, physicians, registry workers and students in accordance with the guidelines established by the regulatory agencies.
- Works in collaboration with Hospital Administration to develop and manage an Infection Prevention Program that incorporates essential facility strategic plan elements that align with the goals, objectives, and risk assessments of the Infection Prevention Program. Provides expert consultation and education, as needed, and as related to Infection Prevention.
- Develops and operationalizes the Infection Prevention Program’s annual risk assessment, annual plans, and annual evaluations. Identifies and implements updates to the Infection Prevention Program when new regulations and /or Professional guidelines are published.
#RN@DH
-
Summary: Responsible for the direction and coordination of the personnel in Clinical Laboratory Services.Ensure that services are of the best quality, are cost contained and are carried out in an expeditius manner.
-
- Manages complex contracting and negotiations for fee for service and value-based business opportunities to support the local market strategy.
- Builds relationships that nurture provider partnerships and seeks broader value-based business opportunities to support the local market strategy.
- Initiates and maintains effective channels of communication with matrix partners including but not limited to, Claims Operations, Medical Management, Credentialing and Compliance.
- Manages strategic positioning for provider contracting, develops networks and identifies opportunities for greater value-orientation and risk arrangements.
- Contributes to the development of alternative network initiatives. Supports and provides direction to develop network analytics required for the network solution.
- Works to meet unit cost targets, while preserving an adequate network, to achieve and maintain a competitive position.
