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• Job Title 340B Program Specialist
  Position Summary - 340B Program Specialist The 340B Program enables covered entities to stretch scarce Federal resources as far as possible, reaching more eligible patients and providing more comprehensive services. To participate in the 340B Program, eligible organizations/covered entities must register and be enrolled with the 340B program and comply with all 340B Program requirements.   The 340B program specialist will report to the 340B Program Manager. They will work closely with the Pharmacy Team in Patient Care Services and 340B facilities in the enterprise. This role will serve as a specialist of the 340B program ensuring optimization, integrity and regulatory compliance within Dignity Health.    Core Duties:  - Communicates timely with both internal and external sources concerning the 340B program by providing expert information and assistance to various affected parties - Ensure all facilities are benefiting from the 340B program by analyzing reports and identifying opportunities - Monitor and facilitate the integrity and compliance of the 340B program, provide guidance on improvements/solutions and assist in the continual monitoring - Conduct program audits, provide recommendations and assist in identifying areas of improved efficiency - Assist in the development, implementation, education and promotion of resources/tools to support the 340B facilities - Supports Pharmacy Patient Care Services team as assigned   Competencies:  - Leading through mission, vision and values: Keeping the organization’s mission, vision, and values at the forefront of associate decision making and action. - Patient customer focus: Ensuring that the patient perspective is a driving force behind our actions and business decisions; crafting and implementing service practices that meet patient and organization needs.  (focus also includes internal and external customers) - Building trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization. - Managing time and tasks: demonstrate ability to complete work assignments with minimal direction and supervision; prioritization of multiple projects and information requests; ability to adjust plans as necessary - Empowerment and delegation: Sharing authority and responsibility with other to move decision making and accountability downward through the organization enabling individuals to stretch their capabilities and accomplish the business unit’s strategic priorities.  Apply influence based on professional skill and experience. - Team Work: Collaborate with other members of formal and informal groups in the pursuit of common missions, vision, values and mutual goals. Draw on the strengths of colleagues and give credit to others' contributions and achievements. - Communications Skills: Express technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and reinforces words through empathetic body language and tone. Specific Knowledge:  - Microsoft Applications (Ie. Microsoft Excel, PowerPoint and Word) - Local, state and federal regulations relating to pharmaceutical transactions - Operational knowledge of inpatient, and outpatient pharmacy practice and distributions - Knowledge of drug utilization review, quality improvement techniques, and pharmacy automation Working Conditions and Physical Requirements:  - Typical work activities will take place in an office or travel to a hospital - The job requires an employee to sit for long periods of time working at a computer and communication using a telephone. Reporting Relationship:  - Reports to the 340B Pharmacy Manager      

  Job ID

  2018-57904

  Department

  Chief Nursing Executive - Corporate

  Facility

  Dignity Health

  Job Location

  PHOENIX

  Shift

  Day

  Employment Type

  Full Time

• Job Title Physical Therapy Aide
  Position Summary: The primary role of the PT aide is to assistant the staff Physical Therapist in the direct care and treatment of the patient, relative to the extent of training and experience of the aide. The PT aide is under the direct supervision of the Physical Therapist at all times. Responsibilities for assigned patients include patient treatment as outlined by the Physical Therapist, documentation of care and a variety of clerical and support services. The aide reports verbally and in writing on patient's treatment. Assignments are dependent on the specific experience, training and demonstrated competence of the aide and the needs of the patients. The aide is expected to develop their clinical skills with ultimate responsibility for assuming clinical competency. 

  Job ID

  2018-57902

  Department

  Acute Inpatient Physical Therapy

  Facility

  California Hospital Medical Center

  Job Location

  LOS ANGELES

  Shift

  Day

  Employment Type

  Per Diem

• Job Title Ed Tech
  About the Position  This individual has a high level of organizational skills and ability to prioritize. Primarily the position requires clerical skills, and branches out into patient care as E.D. acuity and census requires. Must be able to work quickly and accurately, and anticipate patient, physician, and R.N. needs. Demonstrates initiative in expanding knowledge and skills. Has an even temperament and can work well with others in high stress situations.   Selection Criteria - (a) NREMT with minimum of 6-months direct patient care experience (pre or post-medical facility accepted), required, or (b) NREMT Intermediate-level or higher in lieu of 6-months direct patient care experience required.  - High School, GED, or equivalent required. - Emergency Room or Acute Care setting and direct patient care experience preferred. - EMT license required. - BLS (American Heart Assoc) required.

  Job ID

  2018-57900

  Department

  Emergency Services

  Facility

  French Hospital Medical Center

  Job Location

  SAN LUIS OBISPO

  Shift

  Evening

  Employment Type

  Seasonal/Casual/OnCall/Supplemental

• Job Title PATIENT REGISTRATION REP-ER
  About this position:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a)Appropriate patient identification b)Collecting accurate and thorough patient demographic data c)Obtaining insurance information and verifying eligibility and benefits d)Determining and collecting patient financial liability e)Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

  Job ID

  2018-57899

  Department

  Patient Registration

  Facility

  French Hospital Medical Center

  Job Location

  SAN LUIS OBISPO

  Shift

  Day

  Employment Type

  Part Time

• Job Title REPRESENTATIVE MED OFFICE SNMG
  The Medical Office Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.

  Job ID

  2018-57889

  Department

  Obstetrics/Gynecology

  Facility

  Dignity Health Medical Group Sierra

  Job Location

  GRASS VALLEY

  Shift

  Day

  Employment Type

  Full Time

• Job Title Customer Service Rep
  At Dignity Health St. Joseph’s Hospital and Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Phoenix, Arizona.  As part of our team, you will provide clinical expertise; support and oversight that helps ensure our patients receive exceptional care.  As a member of our team, you will have the opportunity to champion the change by joining in our mission of healing through humankindness.   The OUTPATIENT REHAB DEPARTMENT at Dignity Health St. Joseph’s Hospital and Medical Center is a dynamic environment where you can pursue a highly challenging and rewarding career. Committed to the highest level of patient satisfaction, this position offers a very dynamic and challenging work environment with team-driven care and benchmarked patient outcomes. This position supports multiple rehab services areas across the system and is the point person responsible for answering the rehabilitation services phones and distributing the questions/requests of our patients, physicians and hospital staff. The department provides Occupational Therapy, Physical Therapy, education by Rehab Nursing, clinical Social Work, and Speech-Language Pathology to patients and families across the lifespan, and features diverse services and special programs that are not typically available at other therapy clinics. Some of our programs and services include:   - Orthopedics and Musculoskeletal Treatment - Manual Therapy - Work and Sports Injury Treatment - Lymphedema Management - Neurological Rehabilitation (TBI, CVA, SCI, MS, Brain Tumors, etc.) - Pediatric Rehabilitation - Vestibular Rehabilitation - Facial Muscle Retraining and Treatment        

  Job ID

  2018-57882

  Department

  Outpatient Rehabilitation

  Facility

  St Josephs Hospital and Medical Center

  Job Location

  PHOENIX

  Shift

  Day

  Employment Type

  Full Time

• Job Title Physical Therapist
  The Outpatient Rehabilitation Department is a hospital-based service that provides interdisciplinary treatment to patients 15 years and older. Treatment populations include Orthopedics, Cardiopulmonary conditions (including Lung Transplantation), Stroke, Brain Injury, Brain Tumor, Post-Concussion and mild TBI, and other neurological conditions. This clinic has three CARF-Accredited Programs and focuses on patient-family centered care, specializing in Adolescent neurological programming, adult-neurological programming, and spinal cord injury specific programming.   Join us NOW as an Arizona Licensed Physical Therapist for a high-volume hospital-based outpatient clinic to perform evaluations and treatment interventions for patients with orthopedic/musculoskeletal, cardiopulmonary, and neurological conditions. Our goals are to achieve stellar clinical outcomes and exemplary customer service while providing the most responsible use of patient resources in a clinical environment that focuses on compliance.        

  Job ID

  2018-57881

  Department

  Outpatient Physical Therapy

  Facility

  St Josephs Hospital and Medical Center

  Job Location

  PHOENIX

  Shift

  Varied

  Employment Type

  Seasonal/Casual/OnCall/Supplemental

• Job Title Speech Pathologist
  Join us NOW as our OUTPATIENT REHAB DEPARTMENT has an opportunity for a Licensed Speech Pathologist - Specialty to join our team! Diagnoses and implements treatment plans for habilitation/rehabilitation of communication, cognitive and swallowing disorders. Provides complex patient treatment, facilitates community outreach, educational development and team participation in pediatric craniofacial specialty care. Provides counseling and education to patients, family and staff. Participates as an interdisciplinary team member. Documents evaluation reports, daily/weekly summary and discharge reports. Balances billable and non-billable hours to achieve productivity requirements. Participates in program development. Leads patient care program development while also delivering patient services. Assists in development and review of policies and procedures. Leads and mentors staff development.   Located in Phoenix, AZ, this position is critical to the success of St. Joseph's Hospital Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.  

  Job ID

  2018-57880

  Department

  Outpatient Rehabilitation

  Facility

  St Josephs Hospital and Medical Center

  Job Location

  PHOENIX

  Shift

  Day

  Employment Type

  Full Time

• Job Title RN Manager
  Position Summary: Under the guidance of the Department Director, is responsible for oversight of daily operations to ensure the efficient and compliant departmental execution of the companies case management functions. These duties include, but are not limited to: staff performance management, reviewing or gathering of data to promote performance improvement, participation in or facilitation of meetings or projects related to departmental functions. Principal Duties and Accountabilities: - Manages areas including organizing and executing all activities, staffing, performance improvement in the delivery of clinical services (such as LOS reduction), and reports needs within the Medical Center and Dignity Health, as well as government and regulatory reporting. - Implements Care Coordination activities according to the needs, requirements, and policies of the Medical Center, the affiliated medical groups and health plans, Dignity Health, any Federal and State agencies, and according to standard practices of the professions under the manager’s accountability - Consults and collaborates with other managers, physicians, administration, and community based healthcare workers regarding care management issues identified through corporate or facility initiatives and current literature. - Oversees the department in an efficient manner to ensure timely and compliant care coordination, discharge planning, utilization review and social work interventions resulting in quality patient care.

  Job ID

  2018-57879

  Department

  Care Coordination

  Facility

  St Josephs Hospital and Medical Center

  Job Location

  PHOENIX

  Shift

  Day

  Employment Type

  Full Time

• Job Title Application Systems Analyst IV - MPages (Remote Option)
  Position Summary:  The incumbent provides application technology expertise and direction in the application development or implementation of highly complex/enterprise wide cross functional programs or projects. May lead to resolution of highly complex problems. The incumbent also leads the team in troubleshooting of highly complex hardware, software and system problems. Works on multiple projects, engaged in enterprise wide projects as a team member, sometimes a team leader. Acts a subject matter expert for multiple areas. Core Duties: - Responsible for working and leading the clinical and other IT areas in the design, development, support, maintenance and deployment of functional applications as well as information support processes - Oversees the operations functions to ensure customer and production support needs are achieved. Diagnose and resolve highly complex problem management efforts and provide guidance to other team members. - Leads team in problem resolution activities. Develops knowledge management strategies and problem reporting and resolution to be used by both the customer and team. - Responds to customer requests of high complexity. Typically requiring change or release management functions to be executed for fulfillment. May propose solutions to Change & Release Strategies for application.  - Interacts in a courteous and professional manner. Generates activity and status reports. Oversees the request fulfillment functions of the team - Develops and  maintains knowledge management system to capture knowledge and work processes. Oversee the team knowledge management contributions and identification of critical knowledge, use, availability and use. Performs Quality Review of Knowledge artifacts for new system implementations - May lead the deployment of new modules, upgrades, fixes and new installations. Participates in the design, build and implementation of critical mass. Executes transition to operations functions for moderate to highly complex, enterprise solutions - Leads the development of test plans, including robust test cases from application/technical support perspective. Collaborates with the Clinical Solutions Analyst, Quality Assurance team and clinical community for functional testing. Confirms completed functional testing execution prior to migration of change to production - Interfaces with customers on service level agreements (SLAs), monitors and reports on deviations.  Ensures proper monitoring and reporting of SLA deviations - Develops overall project task list for application system analysis, estimates and resource plans for medium to large scale projects and enterprise programs - Day to day interactions with user community and  works consistently with all levels of the clinical and IT Stakeholders as it relates to Problem Management, and Project Delivery of medium to highly complex enterprise  scale projects.  Seeks opportunities for improvement in adherence to SLA's and Customer Satisfaction - Understanding and adherence to policies and procedures. Ensures team understanding and adherence - Demonstrates some leadership through team motivation, coaching, mentoring, and delegating  

  Job ID

  2018-57876

  Department

  Clinical Regultory Enhancements Team

  Facility

  Dignity Health

  Job Location

  PHOENIX

  Optional Work Location

  US-CA-RANCHO CORDOVA

  Optional Work Location

  US-AZ-Phoenix

  Optional Work Location

  US-CA-San Francisco

  Optional Work Location

  US-CA-Pasadena

  Optional Work Location

  US-NV-HENDERSON

  Shift

  Day

  Employment Type

  Full Time

• Job Title Telecommunications Analyst III
  Position Summary: Provide telecommunication system support for medium to advance complexity solutions, including software administration, moves, adds, and changes. Provide technical expertise for installation and maintenance of Telecom systems. Serve as liaison between the business and vendors and coordinates specific service delivery. Core Duties: - Provide telecommunication system support for basic to medium complexity solutions, including software administration, moves, adds and changes, and basic to medium complexity troubleshooting - Assisting in recommending improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs - Plans installations by studying customer orders, plans, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assist in assessing installation site; assist vendor in preparing an installation diagram - Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications - Maintains telecommunication systems by troubleshooting and repairing outages; testing back-up procedures; updating documentation - Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems - Maintains customer rapport by listening to and resolving concerns; answering questions - Keeps supplies ready by inventorying stock; placing orders; verifying receipt - Maintains safe work environment by following codes, standards, and legal regulations - Updates job knowledge by participating in educational opportunities; reading technical publications - Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments - Assisting in writing technical specifications - Assisting in maintaining records and preparing required reports relevant to the operations of telecommunications - Serve as liaison between the business and vendors and coordinates specific service delivery - Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications - Manages assigned projects and program components (e.g. telecom system design, installation, and repair; parts and equipment inventory, etc.) for the purpose of maintaining equipment in a safe and functional operating condition - Monitors assigned servers and telecommunication systems for the purpose of ensuring continuity of service

  Job ID

  2018-57875

  Department

  Field Support Services

  Facility

  Dignity Health

  Job Location

  STOCKTON

  Shift

  Day

  Employment Type

  Full Time

• Job Title Project Manager III
  Position Summary: The IT Project Manager III (PM III) is accountable for the project objectives. They define areas of responsibility including resource allocation, influencing sponsors and manage work prioritization. The PM III plays an active role in making decisions involving human resources, technical and financial resources necessary to implement change for high impact environments. They design processes and structures to support enterprise wide change. The PM III is expected to work autonomously and have minimal interaction with HR/Project Leader with regards to program management methodology. Through collaboration, demonstrates team leadership while focusing on items that will have project outcome implications other than expected. PM III’s direct by exception and they are expected to contribute to the continuous improvement of the project management lifecycle methodology. They are assigned to medium or large projects. Will be assigned to multiple projects, with rare exceptions and can be assigned as a contributor PM on programs. Essential Functions: - Manages the project management delivery and is considered a subject matter expert in project management principles, techniques and best practices - Often directs and consults with project team members, leadership in the preparation of project documentation, deliverables, milestones, resources, schedules and budgets - Requires leadership experience in managing cross-functional teams and influencing senior level management and key stakeholders - Often leads Project team(s) comprised of project managers I, II, project coordinators, business analysts, applications analysts and developers - Adheres to Dignity Health Project Management Methodologies as defined within the IT Project Management guide - Does not have HR responsibilities  

  Job ID

  2018-57874

  Department

  Optum Standup Transformation

  Facility

  Dignity Health

  Job Location

  PHOENIX

  Optional Work Location

  US-CA-RANCHO CORDOVA

  Optional Work Location

  US-CA-Pasadena

  Optional Work Location

  US-CA-San Francisco

  Optional Work Location

  US-NV-HENDERSON

  Shift

  Day

  Employment Type

  Full Time

• Job Title System Engineer II
  Position Summary: This role will support the Automation Team by providing application packaging, operating system deployment and reporting needs. Areas will include but not limited to software package creation (building .msi / .exe), testing, deployment validations, Windows image build and testing, SQL reporting on deployments and other reporting needs. The ideal candidate will have deep understanding of the Windows operating systems (XP, 7, 8.1, 10), troubleshooting, scripting languages (Visual Basic and/ or PowerShell) and SQL Query reporting. Proven communication skills working directly with end user (customers) are of the utmost importance.   Provides operational support in addition to evaluation and implementation services for new products, technologies and solutions to address corporate business requirements. Works beyond the routine utilizing specialized knowledge and analysis of multiple variables. Has a comprehensive understanding and skillsets for supported platforms/products and environments. Effort and activities are divided between maintenance and support of existing environments, and implementation tasks. Project assignments can be large in scope but are typically of medium complexity. - Provide exceptional customer service to Dignity Health end users, Business Stakeholders and other members of Dignity IT - Perform daily production support activities - Participate in team on-call rotations. - Perform patching and code deployments across all environments - Participate in projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions. - Participates in support efforts between Enterprise IT Operations and other Dignity Health support teams. - Conduct performance tuning and troubleshooting - Initiate change management requests and adhere to the Dignity IT CM process. - Perform source code/versioning management function adhering to technical management guidelines - Provide ownership of technical issues within the IT Operations Team - Assist with the design and implementation of a comprehensive monitoring and alerting process across all IT Operations platforms - Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development) - Build new test and production environments on existing or new hardware as required. - Identify automation opportunities and implement scripted solutions. - Identify technical innovation and process improvement opportunities. - Assist with the implementation of a comprehensive and ongoing release management and planning effort. - Utilize standard tools and methodology to develop system and support performance metrics. - Perform technical mentoring and cross training with other team members. - Demonstrate a basic knowledge & expertise with Dignity business processes and routines.  

  Job ID

  2018-57873

  Department

  IT Engineering

  Facility

  Dignity Health

  Job Location

  Phoenix

  Optional Work Location

  US-CA-RANCHO CORDOVA

  Optional Work Location

  US-CA-Pasadena

  Optional Work Location

  US-CA-San Francisco

  Optional Work Location

  US-NV-HENDERSON

  Shift

  Day

  Employment Type

  Full Time

• Job Title System Engineer III
  Position Summary   Provides evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements. Provides escalation support to Tier 1 and 2 engineers. Demonstrates creativity and takes initiative in problem solving. Resolves or facilitates resolution of complex problems for assigned program. Has a thorough and comprehensive mastery of supported platforms/products and environments. Focuses the majority of time on complex engineering, architectural and implementation tasks. Project assignments are large in scope and are highly complex.    Essential Functions • Provide exceptional customer service to Dignity Health end users, Business Stakeholders and other members of Dignity IT • Perform daily production support activities • Participate in team on-call rotations. • Perform patching and code deployments across all environments • Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions. • Coordinate implementation and support efforts between IT Operations and other Dignity IT teams. • Conduct performance tuning and troubleshooting. • Provide oversight and facilitation of the Dignity IT change management process as it applies to the IT Operations team. • Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines • Provide technical leadership and ownership of issues across multiple disciplines and technologies • Design, implement and maintain a comprehensive monitoring and alerting process across all IT Operations platforms • With oversight from the System Engineering Lead and Operations Manager(s), initiate and facilitate strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development) • Build new test and production environments on existing or new hardware as required. • Identify automation opportunities and implement scripted solutions. • Identify technical innovation and process improvement opportunities. • Design and implement a comprehensive and ongoing release management and planning program. • Utilize standard tools and methodology to develop system and support performance metrics. • Demonstrate potential leadership qualities through team motivation, coaching, and mentoring. • Demonstrate comprehensive knowledge & expertise with Dignity business processes and routines. • Research and recommend appropriate System Administration best practices, 

  Job ID

  2018-57872

  Department

  IT Engineering

  Facility

  Dignity Health

  Job Location

  Phoenix

  Shift

  Day

  Employment Type

  Full Time

• Job Title Application Systems Analyst III (Remote Option)
  Position Summary:  The incumbent provides support for the application development or implementation of low to medium complexity and cross functional program or projects and/or provides application support for the user community with high complexity. The incumbent performs troubleshooting for high complex hardware, software and system problems for multiple modules or applications. Acts as subject matter expert in one or more areas. Works on one or more projects as a project team member. Core Duties: - Responsible for working with customers in the design, support and maintenance and deployment of applications as well as the information support processes - Diagnose and resolve complex problem management and provide guidance to other team members. Maintains knowledge management database for problem reporting and resolution. Escalates issues when necessary - Responds to customer requests of high complexity that typically require change or release management functions to be executed. Interacts with the customers in a courteous and professional manner - Develops and maintains a knowledge management system to capture knowledge and work processes - Participates in the deployment of new modules, upgrades, fixes and new installations. Participates in design, build and implementation and for low to moderate complex changes executes transition to operations - Develops test plans for new application functionality from application/technical support perspective. Collaborates with the business solutions, Quality Assurance Center and clinical community for functional testing - May assist in the development of service level agreements (SLAs). Monitors deviations and escalates issues to more senior team members - Develops overall project task list for application system analysis, estimates and resource plans for small to medium scale projects - Day to day interactions with user community and works collaboratively with multiple clinical and IT Stakeholders as it relates to Problem Management, and Project delivery on small to medium size projects - Understanding and adherence to policies and procedures. Develops new or modifies existing - Demonstrates potential leadership qualities through team motivation, coaching, and mentoring  

  Job ID

  2018-57871

  Department

  Enterprise Resource Planning Application Operations

  Facility

  Dignity Health

  Job Location

  PHOENIX

  Optional Work Location

  US-CA-RANCHO CORDOVA

  Optional Work Location

  US-CA-San Francisco

  Optional Work Location

  US-CA-Pasadena

  Optional Work Location

  US-NV-HENDERSON

  Shift

  Day

  Employment Type

  Full Time

• Job Title End User Services Technician II
  Position Summary: Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity. Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices. - Provides desktop hardware support for the user community.  - Works on multiple functional systems that tend to be of moderate to high complexity. - Performs troubleshooting for moderate to high complex hardware, software and system problems.  -  Acts as subject matter expert for at least one device type.  - May be assigned to one or more projects as a project team member.  - Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. - Utilizes previous experience to reach resolution and will contribute to knowledge management system(s).  Escalates issues when necessary.  - Responds to customer requests received via the Service Management application. - Fulfills requests of moderate to high complexity.  - Interacts with the customers in a courteous and professional manner. - Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes. - Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices. - Identifies potential issues that could adversely impact end-user experience and takes corrective action.  - Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support. - Performs proactive maintenance on devices. Participates in the “smart hands” program to assist other IT functional areas when needed. - General knowledge of Operational Level Agreements (OLAs) and always works within those metrics. - Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request Fulfillment and Problem Management. - Understanding and adherence to policies and procedures. Contributes to new or modified policies. - Provides guidance, training and problem solving assistance to other team members.     Help desk helpdesk IT service desk tech support technician support specialist computer field technician it specialist technical support

  Job ID

  2018-57870

  Department

  Field Support Services

  Facility

  Dignity Health

  Job Location

  NORTHRIDGE

  Shift

  Day

  Employment Type

  Full Time

• Job Title End User Services Technician II
  Position Summary: Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity. Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices. - Provides desktop hardware support for the user community.  - Works on multiple functional systems that tend to be of moderate to high complexity. - Performs troubleshooting for moderate to high complex hardware, software and system problems.  -  Acts as subject matter expert for at least one device type.  - May be assigned to one or more projects as a project team member.  - Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. - Utilizes previous experience to reach resolution and will contribute to knowledge management system(s).  Escalates issues when necessary.  - Responds to customer requests received via the Service Management application. - Fulfills requests of moderate to high complexity.  - Interacts with the customers in a courteous and professional manner. - Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes. - Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices. - Identifies potential issues that could adversely impact end-user experience and takes corrective action.  - Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support. - Performs proactive maintenance on devices. Participates in the “smart hands” program to assist other IT functional areas when needed. - General knowledge of Operational Level Agreements (OLAs) and always works within those metrics. - Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request Fulfillment and Problem Management. - Understanding and adherence to policies and procedures. Contributes to new or modified policies. - Provides guidance, training and problem solving assistance to other team members.  ~dice~  Help desk helpdesk IT service desk tech support technician support specialist computer field technician it specialist technical support

  Job ID

  2018-57869

  Department

  Field Support Services

  Facility

  Dignity Health

  Job Location

  Sacramento

  Shift

  Day

  Employment Type

  Full Time

• Job Title End User Services Technician II
  Position Summary: Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity. Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices. - Provides desktop hardware support for the user community.  - Works on multiple functional systems that tend to be of moderate to high complexity. - Performs troubleshooting for moderate to high complex hardware, software and system problems.  -  Acts as subject matter expert for at least one device type.  - May be assigned to one or more projects as a project team member.  - Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. - Utilizes previous experience to reach resolution and will contribute to knowledge management system(s).  Escalates issues when necessary.  - Responds to customer requests received via the Service Management application. - Fulfills requests of moderate to high complexity.  - Interacts with the customers in a courteous and professional manner. - Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes. - Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices. - Identifies potential issues that could adversely impact end-user experience and takes corrective action.  - Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support. - Performs proactive maintenance on devices. Participates in the “smart hands” program to assist other IT functional areas when needed. - General knowledge of Operational Level Agreements (OLAs) and always works within those metrics. - Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request Fulfillment and Problem Management. - Understanding and adherence to policies and procedures. Contributes to new or modified policies. - Provides guidance, training and problem solving assistance to other team members.  ~dice~  Help desk helpdesk IT service desk tech support technician support specialist computer field technician it specialist technical support

  Job ID

  2018-57867

  Department

  Field Support Services

  Facility

  Dignity Health

  Job Location

  SACRAMENTO

  Shift

  Day

  Employment Type

  Full Time

• Job Title Manager – Server Monitoring / Infrastructure Application Support
  Position Summary: Incumbents are responsible for the management of a process including related projects and resources as assigned and may be responsible for the supervision of professional, technical and administrative support staff assigned to the process. Based upon assignment, managers administer programs and projects supporting assigned process with administrative functions requiring differing levels of risk to the organization while providing for the across-the-board first level management necessary to execute the process, programs, and projects of the organization. Incumbents supervise staff including conducting performance evaluations, coordinating training; and implementing hiring, discipline and termination procedures. Incumbents oversee day-to-day operational management of all activities and functions in support of the respective assigned process/program(s) including developing, implementing and evaluating operating policies, procedures and standards; determining service levels and enhancements; developing and monitoring budgets; providing technical advice and/or oversight to staff or other departments related to area of assignment; evaluating information concerning needs; estimating and coordinating program/unit activities and associated costs; and tactical project execution activities. The IT Functional/Technical Operations Manager I manages a team accountable for the development, implementation, management, refinement, or support of technologies, systems, and information critical to Dignity Health’s day to day business operations. The incumbent will oversee a large team focused on a portion of the development or support of an information system, throughout the Information System Life Cycle. Essential Functions:  • Manages the activities of an assigned Dignity Health Information Technology process including designated projects or programs, which includes planning, coordinating, administering, and evaluating programs, projects, processes, procedures, systems, standards, and/or service offerings. Ensures compliance with Dignity Health policies/procedures and applicable Federal, state, and local laws, regulations, codes, and/or standards. • Supervises staff including prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures; maintaining a safe working environment; and, making hiring, termination, and disciplinary recommendations. • Serves as a liaison with internal departments, executives, external organizations and public representatives. Represents the organization at a variety of meetings, public events, on committees, and/or other related events regarding services, programs, projects and facilities. • Prepares, reviews, interprets, and analyzes a variety of information, data, and reports. Recommends and implements tactical procedures to improve operational effectiveness and enhancements to services or programs. • Tracks assigned budget and resources and provides input to the annual budget development process. Prepares cost estimates and budget recommendations. Monitors expenditures. • Assists in planning and the development of short term goals. Coordinates operational and program efforts in alignment with goals and objectives related to assigned area of responsibility. • Performs other duties of a similar nature and level as assigned.

  Job ID

  2018-57866

  Department

  IT Engineering

  Facility

  Dignity Health

  Job Location

  PHOENIX

  Shift

  Day

  Employment Type

  Full Time

• Job Title Application Systems Analyst III (Remote Option)
  Position Summary:  The incumbent provides support for the application development or implementation of low to medium complexity and cross functional program or projects and/or provides application support for the user community with high complexity. The incumbent performs troubleshooting for high complex hardware, software and system problems for multiple modules or applications. Acts as subject matter expert in one or more areas. Works on one or more projects as a project team member. Core Duties: - Responsible for working with customers in the design, support and maintenance and deployment of applications as well as the information support processes - Diagnose and resolve complex problem management and provide guidance to other team members. Maintains knowledge management database for problem reporting and resolution. Escalates issues when necessary - Responds to customer requests of high complexity that typically require change or release management functions to be executed. Interacts with the customers in a courteous and professional manner - Develops and maintains a knowledge management system to capture knowledge and work processes - Participates in the deployment of new modules, upgrades, fixes and new installations. Participates in design, build and implementation and for low to moderate complex changes executes transition to operations - Develops test plans for new application functionality from application/technical support perspective. Collaborates with the business solutions, Quality Assurance Center and clinical community for functional testing - May assist in the development of service level agreements (SLAs). Monitors deviations and escalates issues to more senior team members - Develops overall project task list for application system analysis, estimates and resource plans for small to medium scale projects - Day to day interactions with user community and works collaboratively with multiple clinical and IT Stakeholders as it relates to Problem Management, and Project delivery on small to medium size projects - Understanding and adherence to policies and procedures. Develops new or modifies existing - Demonstrates potential leadership qualities through team motivation, coaching, and mentoring  

  Job ID

  2018-57865

  Department

  Enterprise Resource Planning Application Operations

  Facility

  Dignity Health

  Job Location

  PHOENIX

  Optional Work Location

  US-CA-RANCHO CORDOVA

  Optional Work Location

  US-CA-San Francisco

  Optional Work Location

  US-CA-Pasadena

  Optional Work Location

  US-NV-HENDERSON

  Shift

  Day

  Employment Type

  Full Time

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