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Position Summary
The technologist will provide excellent service to the patients of the CT Scan department, the physicians, fellow employees and hospital staff.
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Position Summary
The technologist will provide excellent service to the patients of the CT Scan department, the physicians, fellow employees and hospital staff.
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POSITION SUMMARY:
The CT/MRI Imaging Specialist performs general radiographic procedures, CT and MRI using advanced processing techniques.
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The Custodian is responsible for maintaining common and office areas in a clean and orderly condition. The person in this position is expected to know and support the mission and values of Dominican Oaks and to apply the Dominican Oaks philosophy while performing daily job tasks.
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JOB SUMMARY
Answers incoming telephone calls from health plan members, employers, providers and health plans. Assesses purpose of call and provides appropriate information to callers, including calls of a complex nature. Ensures work is completed in compliance with relevant regulatory agencies so as to maintain plan licensing. Follows department policies and procedures and meets regulatory quality standards. . Serves as a resource for Level 1 Reps, assisting with training of reps as requested.
JOB KNOWLEDGE, SKILLS & ABILITIES
- Meet all requirements of a CSR I
- Minimum one year experience in working as a CSR I in the Call Center.
- Comprehensive knowledge ShoreTel Communicator - Ability to make sound decisions to align staffing with call volume, modify log in class to answer calls in queue when needed.
- Have a clear understanding of all customer service projects.
- Consistently behaves and performs in a manner that complies with all department and organizational policies & procedures. Must not have any verbal or written disciplinary actions within the last 12 months.
- Able to work with minimal supervision; seeks direction when appropriate.
- Ability to handle various situations in a professional manner, demonstrating excellent customer service at all times and ability to adapt to change.
- Must be attentive to detail, accurate, thorough, and persistent in following through to completion of all activities, demonstrating initiative for completing work assignments.
- Excellent communication skills; able to read, write, and speak articulately, using established channels of communication and reporting relationships within the organization. Ability to communicate effectively with all levels of internal/external staff, management, physicians/physician office staff, vendors, etc.
- Ability to continually re-prioritize to meet the needs of internal and external customers throughout the workday.
- Willingness to work as part of a team, working collaboratively with others to achieve goals, solve problems, and meet established organizational objectives.
- Ability to be reliable in attendance and timeliness to work schedules.
- Ability to adhere to dress code, good grooming, and personal hygiene habits.
- Ability to maintain knowledge of and conform to company policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for meeting all of the DHMSO Job Standards described below.
- Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
- Works with customers to resolve complex issues.
- Analyzes customer complaints and works with management to develop additional training/coaching to the CSR to avoid corrective action plans.
- Ensures customer satisfaction by meeting customer needs in courteous and timely manner.
- Develops customer service programs in order to promote excellent customer service.
- Prepares documentation and reports on a routine and as needed basis.
- Assists in training peers on improving customer support service; organizes and conducts orientation sessions for new call center staff.
- Develops and maintains in-depth product knowledge.
- Researches and addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Works with physician office staff to ensure proper communication of all company policies and procedures.
- Assists in coordination of health fairs, expos, open enrollment meetings when needed.
- Manages difficult or emotional customer situations.
- Assists the department with EAP claims calls while maintaining complete confidentiality of each call.
- Responsible for reviewing all CSR PTO requests and updating the calendar in Outlook.
- Responsible for organizing CSR II/Provider Relations weekly meetings, gathering all agenda items, booking the room, and scheduling invites.
- Assist management with creating Policies & Procedures.
- Assist with the new hire Boot Camp training and ongoing workshop call center training.
- All other duties as assigned.
DHMSO JOB STANDARDS
- Support the mission, vision and strategic goals of Dignity Health Management Services and the department.
- Attend and participate in required meetings and developmental (training) activities. Maintains all certifications or licensing required by the job.
- Adhere to all DHMSO policies and procedures as well as departmental policies and procedures.
- Maintain strict confidentiality at all times. Perform duties in a manner that ensures compliance with all current laws and regulations (HIPAA, etc.).
- Able to adapt to new concepts, ideas and changes in work processes and the work environment.
- Perform all work in a safe manner and within established safety guidelines.
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Provides clerical support, and outreach services to patients being discharged from local Dignity hospitals. Places outbound courtesy calls to patients pre-discharge and post-discharge. Using an established process will assist in identifying high risk patients who may benefit from care coordination. Coordinates all clinical/operational information between DHMSO staff, hospitalists, case managers, primary care physicians and the members/families insuring that all referrals for outpatient services upon discharge and other correspondence with DHMSO are completed.
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JOIN US NOW as we are seeking a dynamic CUSTOMER SERVICE REP II to assist customers in a positive and professional manner and ensure customer satisfaction through processing orders, preparing correspondence, and coordinating customer service needs under minimal supervision.
Located in Phoenix, AZ, this position is critical to the success of St. Joseph's Hospital Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.
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At Dignity Health St. Joseph Hospital Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Chandler, Arizona. As part of our team, you will provide customer service with the support of the Rehab Team to help ensure our Therapy patients receive the exceptional care they deserve. As a member of our team, you will have the opportunity to champion the charge by joining in our mission of healing through humankindness.
The Outpatient Rehab Department at Dignity Health St. Joseph Hospital Medical Center is a dynamic environment where you can pursue a highly challenging and rewarding career. We are seeking a candidate who performs complex customer service representative duties with little supervision and serves as a resource to others.
The best candidate is able to think independently and work with patients creatively to assure quality patient satisfaction and accurate patient scheduling and insurance authorization. Excellent communication and problem-solving skills are required for this position, as well as being innovative for continual process and procedural adjustments.
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At Dignity Health Chandler Regional Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Chandler, Arizona. As part of our team, you will provide customer service with the support of the Rehab Team to help ensure our Therapy patients receive the exceptional care they deserve. As a member of our team, you will have the opportunity to champion the charge by joining in our mission of healing through humankindness.
The Outpatient Rehab Department at Dignity Health Chandler Regional Medical Center is a dynamic environment where you can pursue a highly challenging and rewarding career. We are seeking a candidate who performs complex customer service representative duties with little supervision and serves as a resource to others.
The best candidate is able to think independently and work with patients creatively to assure quality patient satisfaction and accurate patient scheduling and insurance authorization. Excellent communication and problem-solving skills are required for this position, as well as being innovative for continual process and procedural adjustments.
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Position Summary: Responsible for the implementation and management of the Performance Improvement (PI) plan and maintaining compliance with Joint Commission and relevant State and Federal regulations related to quality monitoring and performance improvement. Oversees the day-to-day operations of the Quality Management staff. Principal Duties and Accountabilities:
- Provides leadership to the Quality Management Department; hires, supervises, and monitors staff performance and productivity. Contributes to the budgeting process.
- Educates and trains staff and physicians in quality improvement including the aggregation and analysis, action planning and reporting of performance data.
- Works in collaboration with hospital leadership and medical staff to meet goals established in the Performance Improvement plan.
- Provides consultation and assists physicians, ancillary and nursing departments with regulatory compliance issues. Supports implementation of regulatory initiatives.
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Join Us Now as we look for a dynamic CV Program Specialist to join our team. The CV Program Specialist is a member of the team responsible for coordination of the clinical process from patient referral, evaluation, acceptance, treatment and follow-up. Incumbent serves as a resource to staff and multi-disciplinary team and community caring for program patients. Demonstrates knowledge and skills in the care of patients from adolescent to adult, and will play a role in the holistic evaluation of patient(s). The primary focus of the CV Program Specialist is the Structural Heart procedures.
Skills in the area of critical thinking, interpersonal communication, conflict management, problem solving, autonomy and decision-making are highly desirable. Maintains program compliance and QAPI. Complies with regulatory, governing and other external agencies requirements in the area of quality, data reporting, accreditation surveys, and inspections. Complies with all state and federal regulations. Complies with all policies, procedures and standards to ensure consistent application and effective operations. In collaboration with the program Medical Director and administrator, provides for timely data input and management. Assists in developing policies and procedures, order sets and pathways to improve overall quality of care and program development. After hours and weekends required to meet patient and program needs. On call duties as assigned.
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The CARDIAC CATH LAB at St. Joseph's Hospital and Medical Center plays a critical role within the Cardiac Service Line of Excellence supporting its "Heart & Lung Institute", the only stand-alone lung transplant center in the Nation. It is locate on the 2nd floor of the Heart Lung Tower, The Cardiac Cath Lab consists of 4 rooms dedicated to a patient population from pediatric to adult, providing diagnostic and interventional services as well as pacemakers, AICD's and Electrophysiology procedures.
JOIN US NOW as we are seeking a CV RAD SPECIALIST TECH II who is passionate about the health and well-being of our patients to operate specialized radiological equipment to provide imaging for Neuro, general, operative and intervention procedures and duties within multiple specialty areas under minimal supervision. This position may also have additional duties delegated such as safety, supplies, contrast, staff/patient scheduling and training.
Located in Phoenix, AZ, this position is critical to the success of St. Joseph's Hospital Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.
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The CARDIAC CATH LAB at St. Joseph's Hospital and Medical Center plays a critical role within the Cardiac Service Line of Excellence supporting its "Heart & Lung Institute", the only stand-alone lung transplant center in the Nation. It is locate on the 2nd floor of the Heart Lung Tower, The Cardiac Cath Lab consists of 4 rooms dedicated to a patient population from pediatric to adult, providing diagnostic and interventional services as well as pacemakers, AICD's and Electrophysiology procedures.
JOIN US NOW as we are seeking a CV RAD SPECIALIST TECH II who is passionate about the health and well-being of our patients to operate specialized radiological equipment to provide imaging for Neuro, general, operative and intervention procedures and duties within multiple specialty areas under minimal supervision. This position may also have additional duties delegated such as safety, supplies, contrast, staff/patient scheduling and training.
Located in Phoenix, AZ, this position is critical to the success of St. Joseph's Hospital Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.
REQUIREMENTS: Completion of approved American Registry of Radiologic Technology (ARRT) or equivalent approved Radiologic Technologist Program, Medical Radiologic Technologist Board of Examiners (MRTBE), AHA BLS, two years related experience (ER, surgical procedures and non-vascular special procedures) and 30 CEUs biannually required. Film quality control and PACS experience strongly preferred.
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The CARDIAC CATH LAB at St. Joseph's Hospital and Medical Center plays a critical role within the Cardiac Service Line of Excellence supporting its "Heart & Lung Institute", the only stand-alone lung transplant center in the Nation. It is locate on the 2nd floor of the Heart Lung Tower, The Cardiac Cath Lab consists of 4 rooms dedicated to a patient population from pediatric to adult, providing diagnostic and interventional services as well as pacemakers, AICD's and Electrophysiology procedures.
JOIN US NOW as we are seeking a CV RAD SPECIALIST TECH II who is passionate about the health and well-being of our patients to operate specialized radiological equipment to provide imaging for Neuro, general, operative and intervention procedures and duties within multiple specialty areas under minimal supervision. This position may also have additional duties delegated such as safety, supplies, contrast, staff/patient scheduling and training.
Located in Phoenix, AZ, this position is critical to the success of St. Joseph's Hospital Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.
REQUIREMENTS: Completion of approved American Registry of Radiologic Technology (ARRT) or equivalent approved Radiologic Technologist Program, Medical Radiologic Technologist Board of Examiners (MRTBE), AHA BLS, two years related experience (ER, surgical procedures and non-vascular special procedures) and 30 CEUs biannually required. Film quality control and PACS experience strongly preferred.
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The CARDIAC CATH LAB at St. Joseph's Hospital and Medical Center plays a critical role within the Cardiac Service Line of Excellence supporting its "Heart & Lung Institute", the only stand-alone lung transplant center in the Nation. It is locate on the 2nd floor of the Heart Lung Tower, The Cardiac Cath Lab consists of 4 rooms dedicated to a patient population from pediatric to adult, providing diagnostic and interventional services as well as pacemakers, AICD's and Electrophysiology procedures.
JOIN US NOW as we are seeking a CV RAD SPECIALIST TECH II who is passionate about the health and well-being of our patients to operate specialized radiological equipment to provide imaging for Neuro, general, operative and intervention procedures and duties within multiple specialty areas under minimal supervision. This position may also have additional duties delegated such as safety, supplies, contrast, staff/patient scheduling and training.
Located in Phoenix, AZ, this position is critical to the success of St. Joseph's Hospital Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.
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Position Summary:
The Surgical Technologist (ST) is an integral component of the surgery team providing expertise of scrubbing. The ST works closely with the Registered Nurse in planning for and providing care to the operative patient, and in meeting the needs of the surgeon. Provides appropriate patient care according to the age of the patient, specifically: neonatal, pediatric, adolescent, adult, and geriatric. Responsible for maintaining patient confidentiality as per Administrative Policy. Assists in the maintenance of safe and clean environment. All activities are under the supervisor of the licensed nurse and/or licensed practitioner.
#HelloSurgicalServices
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In keeping with the Dignity Health core values, the Cardiovascular Tech III performs cardiovascular tests utilizing basic knowledge and skills as requested and participates in departmental support activities as needed.
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JOB SUMMARY
The cytotechnologist is responsible for the overall technical operation of this department as described in the department's policy and procedure manual. These responsibilities include the preparation of gyn and non-gyn specimens, microscopic evaluation of these specimens, preparation of a preliminary diagnostic report, assistance in quality control and quality assurance activities when required.
REQUIREMENTS
Two years cytotechnologist experience in a hospital laboratory required. Must have completed a 12 month training course in the Curriculum of Exfoliative Cytology. Successful completion of the American Society of Clinical Pathologist registry examination required. Two years college level coursework with biological science emphasis required. Baccalaureate Degree preferred.
BEHAVIORAL COMPETENCIES-Consistently and positively communicates and collaborates with colleagues, supervisors, and customers, both internal and external-Efficiently and independently plans time, meets deadlines, initiates and follows through on tasks-Listens respectfully and carefully, demonstrating flexibility in working with others-Demonstrates sensitivity to people of different cultures and works effectively with them-Meets attendance standards and uses timekeeping system accurately and consistently
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Job Summary:
The Ivy Brain Tumor Center is currently recruiting highly motivated and driven Data Management Specialist, preferably with Data Management experience, to join our team focusing on cutting edge Phase 0/II clinical trials for brain tumors at BNI. The Data Management Specialist (DMS) is responsible for the data management activities in the design, administration, data collection and lock of the database for trials conducted as Investigator Initiation Trials. As part of the Research Team, the DMS will play a key role with the Research Team and interface with external vendors to fulfill the responsibilities of data management.
The Ivy Brain Tumor Center is a non-conventional, non-profit program offering state-of-the-art clinical trials for patients with most aggressive form of brain cancer. It is home to the largest collection of Phase 0 trials for brain tumor in the world. Our trials select patients with specific genetic signatures to receive a matched experimental treatment regimen prior to their scheduled brain tumor operation.
The Data Management Specialist (DMS)is responsible for the data management activities in the design, administration, data collection and lock of the database for trials conducted as Investigator Initiation Trials. As part of the Research Team, the DMS will play a key role with the Research Team and interface with external vendors to fulfill the responsibilities of data management.
Ivy Brain Tumor Center
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What You’ll be Responsible For in this Role – Your Contribution & Career Journey
The Data Analyst I provides IT Service Delivery or IT Resource Capacity Management support for the user community ; resolves low to moderate complexity issues. Follows defined procedures.
What We’re Looking For
- Required to collect relevant data and organize meaningful information and present compelling justification for change.
- Support functional management by identifying and documenting the development or enhancement of processes and or services.
- Able to understand, document and make recommendations for process improvements to peers and managers.
- Understand a strategic roadmap
- Collects and document risk evidence as directed for service quality issues.
- Collects and identifies periodic operational and quality metrics analysis for improvement.
- Identifies and works with various requestors to resolve potential conflicts.
- Understands process and stakeholders. Identifies integration defects that hinder service delivery.
- Understands service priorities and criteria of IT Service needs and opportunities
- Support IT’s commitment to improve patient care and safety and to support the healthcare workers
- Understands IT Service best practice models and methods.
- Follow quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
- Conducts operational and program efforts in alignment with goals and objectives related to assigned area of responsibility.
- Understands business strategy and the business processes.
- Understands the process performance objectives of the organization.
- Basic ability to understand and follow process.
- Ability to understand business needs.
- Attention to detail, organizational skills and the ability to follow established processes.
