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Arizona Care Network (ACN) is a clinically integrated physician network and is a Dignity Health and Abrazo Health (Tenet) physician collaboration. The Communications Specialist is an employee of Arizona Care Network, under the human resources operations of Dignity Health Managed Services Organization, a physician support organization owned by Dignity Health.
The Communications Specialist position in the Marketing and Communications Department is responsible for the development and activation of integrated communication across multi-media platforms to support ACN’s mission and strategies. Primary market segments include patients, doctors, employers and payers.
What We’re Looking For
- Responsible for developing and implementing internal and external communications to support the organization’s reputation and strategic objectives.
- Accountable for planning, implementing and overseeing the tactical coordination and execution for external community outreach/engagement, including collateral material development, Web Site content, blogs, community outreach and community relations.
- Responsible for internal and external communications, including employee, patient and physician content, to inform and build understanding and support for organizational objectives.
- Responsible for proactive and reactive media relations to maintain a positive image of organization.
- Develops and executes high quality content. Determines approach based on goals and market segment, conducts research, writes copy, proofreads, prepares collateral, and publishes in both print and digital formats.
- Demonstrates high proficiency in written and oral communications.
- Partners with key internal and external stakeholders to develop and execute marketing communications programs. Works well in a fast-paced environment with responsibility for team objectives as well as individual deliverables.
- Uses sound content management principles and tools to develop appropriate content approach for a variety of market segments, including but not limited to physicians, payers, business leaders, media, and healthcare decision makers. Tracks effectiveness, revises approach based on content performance, and reports metrics.
- Works with supervisor to develop detailed marketing and communications project plans and ensures plans meet goals, deadlines, budgets, compliance requirements, and other deliverables.
- Able to prioritize and complete work on multiple projects concurrently.
- Develops targeted community outreach plans and ensures community programs meet goals. May represent ACN at community events such as open enrollment/benefit fairs, broker events, clinical integration partner events, educational seminars, tours, and conferences.
- Works continuously to improve satisfaction among ACN’s key stakeholders.
- Other duties as assigned, recognizing that in the rapidly changing healthcare environment, responsibilities may evolve and/or reprioritize over time.
- Perform other duties and special projects as assigned.
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This position will support and increase physician and community awareness of the services of Home Health and Hospice by developing and introducing new programs, building stronger pathways of utilization between referral sources and the agency, and monitoring activities to ensure desired outcomes and objectives. This position interacts with directors, managers and staff for optimal communication and continuity of services and provides linkages with out of town and local hospitals and clinics. The major challenge of this position is to gain market share by developing strategies to increase community awareness, providing support and promoting the mission and philosophy of the sisters of Mercy, and to being a viable entity in supporting the overall strategic goals of Mercy Hospital. The position is 90% external with a service area that encompasses the county of Kern.
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Job Summary:
As part of a multidisciplinary community health team, the Social Worker is responsible for providing outreach and education regarding mental health and social topics such as stress, depression, anxiety and coping skills to serve the needs of at risk community members, including those with chronic disease. Duties include research, development, coordination, implementation of wellness programs in schools and other community settings. Provides program evaluation and qualitative and quantitative data collection and reporting. For grant-funded projects related to wellness, this individual will be tasked with understanding, reviewing and implementing program to ensure expenses are within budget as well as reporting outcomes. Integrates medical, psycho-social, and resource issues that impact at risk individuals and families. Provides knowledge that is relevant to coping with undesirable conditions, reducing harm, promoting recovery and to healthful living. This individual is skilled at communicating his/her expertise with groups and individuals of any age, including teaching, facilitating groups, and ongoing small and large group presentations and trainings. The social worker will develop partnerships among key stakeholders to work collaboratively among various health and community professionals. They must have the ability to develop rapport and engage with difficult to reach, traumatized or disenfranchised individuals and/or groups. This individual must be skilled at managing multiple priorities at once and engaging in creative and compassionate problem-solving. This individual will be responsible for supervising and directing MSW interns. This position requires the full understanding and active participation in fulfilling the Mission of the Organization. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support the Organization's strategic plan and the community benefit goals. Must be flexible to meet ongoing business changes of the organizational environment and community need. Performs other duties as assigned or required.
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Provides support for the Clinical Services Department, including Outpatient Case Managers, Social Services team, and Health Education, specifically through the coordination of services within the DHMSO Clinical Programs and DHMSO Case Management program. Serves as intake coordinator for referrals into disease management program(s), coordinating requests for services, monitoring members, and reporting findings. Facilitates communication between providers, DHMSO staff, hospital physicians, patients and their families with regard to coordination of services.
- Responsible for meeting all of the DHMSO Job Standards described below.
- Contacts members who are identified as appropriate for medical management program(s). Explains process for telephonic management to members and obtains member consent to participate. Communicates via phone with members participating in the program(s). Contacts program participants at regular intervals to evaluate health status according to program protocol. Reports variances to nursing staff assigned to the patient. Confirms medications currently taken by member during each call. May communicate obtained information to PCP, Home Visit Program MD or DHMSO Clinical Programs MD as directed.
- Documents all contacts pertaining to assigned members in PCM. Utilizes e-mail communication to insure that all appropriate staff are kept informed of relevant issues. Functions as a resource for access into Cerner for Comprehensive Care and Case Management teams. Maintains accurate records of referrals, appointments, evaluation and management process for the Clinic and Case Management program.
- Processes referral requests according to company policy. Responsible for insuring all authorizations are received by the appropriate parties. Responsible for faxing clinical information, orders and authorizations generated by the Clinic and Case Management program to providers. May also assist with appointments as directed.
- Responsible for gathering clinical information from outside sources such as PCPs, specialists and other providers, hospital logs, Cerner, PCM, hospital case managers, and outpatient UM staff. Forwards information to staff for the purpose of evaluation for initiation of management as well as ongoing management by the Case Management program.
- Answers telephone inquiries professionally regarding issues that pertain to referrals and care (e.g., referral status, procedures on how to request authorizations, etc.). May assist with other clerical duties, including data entry, chart preparation, report generation and appointment scheduling, ordering supplies for the departments, general support for Case Management, Social Services and Health Education.
- Verifies member eligibility, demographic information, and benefits as follows:
- health plan eligibility or certificate number
- effective date of coverage
- cancellation date if member is dis-enrolled
- patient address and phone number – ensures information is up-to-date
- health plan and benefit options - ensures authorization is issued to appropriate member for appropriate benefit
- verifies benefits per company policy for appropriate services
- Verifies member’s Primary Care Physician and the Physician Specialist provider number to ensure that authorization is requested and issued to appropriate network provider.
- Determines the appropriate financial responsibility assignment when processing authorizations and that information is entered into the system correctly, by utilizing the financial responsibility matrix and the shared risk matrix correctly.
JOB KNOWLEDGE, SKILLS & ABILITIES
- Knowledge and understanding of IPAs, PPOs, and HMOs with regard to benefits, policies and procedures, documentation requirements and medical terminology.
- Must have strong oral and written communication skills as well as organizational and project management skills.
- Computer experience required with familiarity with QNXT, MS Windows (Word and Excel), and Cerner applications preferred.
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What You’ll be Responsible For in this Role – Your Contribution & Career Journey
Responsible for ensuring regulatory components within the managed care/health plan compliance program environment are met. Supervises and conducts internal and focused audits to monitor compliance. Manages programs relating to regulatory compliance, including Fraud, Waste & Abuse and HIPAA programs. This position reports to the Director of Compliance and may have indirect supervisory responsibility.
What We’re Looking For
- Oversees various components of the regulatory compliance program. Supervises and/or conducts internal and focused audits to monitor compliance with healthcare regulatory agencies, including CMS and the Department of Managed Health Care. Ensures that internal controls are meeting established guidelines and requirements. Communicates regulatory requirements to staff and delegated entities as needed.
- Validates complete implementation of Corrective Action Plans (CAPS) associated with internal and external audit reviews generated. Assists with the review and maintenance of the Governance Risk, and Compliance tool.
- Oversees and manages the HIPAA Program and the Fraud, Waste and Abuse Program. Investigates HIPAA violations, and allegations of Fraud Waste and Abuse. Reports on findings as required. Works with others to maintain on-going employee training for HIPAA and Fraud, Waste and Abuse programs to ensure staff understanding of regulatory requirements.
- Reads and analyzes Medicare and Knox-Keene rules and regulations to ensure organizational compliance within functional areas of the business operations.
- Assists in the analysis of new legislation, rules and regulations pertaining to various lines of business.
- Assists with regulatory filings as directed.
- Performs other duties as assigned.
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What You’ll be Responsible For in this Role – Your Contribution & Career Journey
Arizona Care Network (ACN) is a clinically integrated physician network and is a Dignity Health and Abrazo Health (Tenet) physician collaboration. The Concierge Line Navigator is an employee of Arizona Care Network, under the human resources operations of Dignity Health Managed Services Organization, a physician support organization owned by Dignity Health.
The Concierge Line Navigator is under the direction of the Manager, Concierge Line this individual is responsible for being responsive to member needs, questions, concerns and managing their resource needs. The position is also responsible for assisting members with choosing a PCP and or Specialist when requested, help manage the referral process including the transfer of medical records and when requested, assist in scheduling appointments to appropriate Care Coordinators based on patient need. The position requires excellent listening skills, the ability to research member and provider questions, and to provide timely follow-up ensuring that all questions or concerns have been fully addressed. The Concierge Line Navigator must at all times demonstrate a supportive demeanor while maintaining a positive, caring and professional attitude.
What We’re Looking For
- Concierge Line Navigator is the customer service provider for payor-employer contracts; the liaison for plan members who connects them with other plan resources to ensure their needs and expectations are met.
- Provides first line response for member and provider inquiries and requests including welcome calls to new product members, requests for services and referrals.
- Completes data entry and information updates in ACN member database.
- Verifies benefit eligibility and prior authorization, assists member in reviewing their benefit choice as necessary.
- Assists members in finding a PCP or specialists including transition of medical records and schedules appointments as requested
- Assists members in obtaining same day access to care when appropriate.
- Makes post discharge Emergency Department outreach follow up calls as necessary.
- Acts as a first line response for phone or electronic referrals for the Care Coordination team.
- Receives incoming referral requests information, processes the referral and assigns patient to appropriate care coordination team or disease management program.
- Provides disease management or other educational materials as requested.
- Conducts necessary research for requests and identifies appropriate contact for transfer of calls.
- Provides follow up with members to assure satisfaction with resolution to queries.
- Sends outbound mailings including Welcome Packets, care coordination related letters and community resource information to members.
- Completes all care coordination tasks assigned by ambulatory or transitional team members.
- Customer Advocates for commercial insurance and employer self- insured programs.
- Processes all transitions of care, out of network referral and complex issue resolution for plan programs to appropriate care coordination team member.
- Run daily and weekly reports for clinical integration contract patients including error messages on Health Information Exchanges (HIE) as requested. Retrieve queries and save to patients charts through HIE.
- May communicate information to members based on their preferred method of communication i.e., using secure massaging system, email or phone.
- May assist member to gather their medical records through the HIE.
- Ensure that any disclosures of the patient’s referral information are compliant with HIPAA Privacy rule.
- Assists practices to fill gaps in care and quality metrics by providing information when scheduling appointment for member.
- Assists other ACN departments as needed.
- Effectively works with patients, staff, health service providers, agencies, etc. from diverse backgrounds to reduce cultural and social-economic barriers between patients, institutions, and insurance.
- May rotate staggered schedules of extended hours of 7:00 am to 6:00 pm weekdays and provide on-site coverage at employer campus(s).
- Other duties as assigned.
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Position Summary:
The Contact Center Triage RN is responsible for knowing his/her professional scope of practice as defined by the California Business and Professional Code and for satisfactorily completing the Dignity Health Medical Foundation orientation period that includes demonstrating skills and behaviors that meet a fully competent level of performance. The Contact Center Triage RN is responsible for providing telephonic clinical assessment, health education and utilization management services to a variety of patients.
Responsibilities may include:
- Responsible for triaging incoming calls from patients, assessing needs, giving appropriate clinical dispositions base on established protocols.
- Facilitates access to primary care providers, specialists, healthcare facilities and community resources.
- Provides education to patients regarding immediate care advice and preventative healthcare maintenance.
- Adapts communication style to patients representing diverse personal, professional, cultural and socio-economic backgrounds.
- Ability to multi-task utilizing critical thinking, verbal and listening communication skills while performing data entry.
- Utilizes computer database to assess, educate and document all information.
- Documents all encounters according to departmental standards for medical, legal and statistical purposes.
- Participates in quality improvement outcomes measurements process, data collection and analysis.
- Meets minimum established quality and productivity standards.
- Mentors and provides leadership to support staff.
- Other duties as assigned.
#RN@DH
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Position Summary:
The Contact Center Triage RN is responsible for knowing his/her professional scope of practice as defined by the California Business and Professional Code and for satisfactorily completing the Dignity Health Medical Foundation orientation period that includes demonstrating skills and behaviors that meet a fully competent level of performance. The Contact Center Triage RN is responsible for providing telephonic clinical assessment, health education and utilization management services to a variety of patients.
Responsibilities may include:
- Responsible for triaging incoming calls from patients, assessing needs, giving appropriate clinical dispositions base on established protocols.
- Facilitates access to primary care providers, specialists, healthcare facilities and community resources.
- Provides education to patients regarding immediate care advice and preventative healthcare maintenance.
- Adapts communication style to patients representing diverse personal, professional, cultural and socio-economic backgrounds.
- Ability to multi-task utilizing critical thinking, verbal and listening communication skills while performing data entry.
- Utilizes computer database to assess, educate and document all information.
- Documents all encounters according to departmental standards for medical, legal and statistical purposes.
- Participates in quality improvement outcomes measurements process, data collection and analysis.
- Meets minimum established quality and productivity standards.
- Mentors and provides leadership to support staff.
- Other duties as assigned.
#RN@DH
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The primary responsibility for the individual in this role is to manage the contracts of the hospital.
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About this opportunity:
Under general supervision,of the Executive Chef / Food Production Manager, responsible for the preparation of all main entrees, vegetable and soups according to projected needs and formula cards for the patient Trayline, cafeteria and special events. All employees are expected to perform their duties in alignment with the vision and values of the organization. The person doing this job is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost effective manner. Demonstrated knowledge of food preparation, sanitation, and service.
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Responsible for reviewing menus and preparing meals according to production sheets using proper sanitation techniques and maintaining proper portion control and leftover utilization. Demonstrates leadership skill.
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JOIN US NOW as we are seeking a dedicated COOK who is passionate about the health and well-being of our patients, families, visitors and staff to demonstrate leadership skill and be responsible for reviewing menus and preparing meals according to production sheets using proper sanitation techniques and maintaining proper portion control and leftover utilization.
Responsible for reviewing menus and preparing meals according to production sheets using proper sanitation techniques and maintaining proper portion control and leftover utilization. Demonstrates leadership skill.
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Prepares meals for patients, cafeteria, doctors dining room and special functions. Applies CHW Core Values to the performance of every job duty. These Values include Dignity, Collaboration, Justice, Stewardship, and Excellence.
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JOIN US NOW as we are seeking a dedicated COOK ASSOCIATE who is compassionate and shares our passion for our patients, families and hospital visitors to be responsible for reviewing menus and preparing meals according to production sheets using proper sanitation techniques and maintaining proper portion control and leftover utilization
This position is critical to the success of Mercy Gilbert Medical Center and requires the full understanding and active participation in fulfilling the Mission of Dignity Health.
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Responsible for reviewing menus and preparing meals according to production sheets using proper sanitation techniques and maintaining proper portion control and leftover utilization. Demonstrates leadership skill.
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Job Summary:
Under the direction of the BNI CME Planner, the CME coordinator oversees the workflow and planning process for all Continuing Medical Education programs and events sponsored by Barrow Neurological Institute, to ensure compliance with Accreditation Council for Continuing Medical Education standards and criteria for re-accreditation including Neurology and Neurosurgery Grand Rounds. In addition, responsible for performing a variety of complex, specialized function-related administrative tasks to support the Office of Continuing Medical Education in its oversight of CME programs.
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Job Summary:
The Neurosurgery Research Labs is looking for a candidate to fill a coordinator role supporting a fast paced teaching and training environment that
utilizes preclinical and cadaveric models . Candidate must posses excellent communication skills and be able to interface with external vendors as
well as internal stake holders. Excel skills are a necessity. Hours will vary throughout the week. Duties will include, but are not limited to, event
planning, invoicing and accounting of expenses, course set up and break down, sterile processing and light cleaning. Familiarity with high end
instrumentation and a background in the biological/biomedical sciences are a plus.
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The Family Services Coordinator's responsibilities include conducting family assessments, developing individualized family plans, implementing weekly in-home child development activities, and providing referrals, advocacy, support, and case management for a caseload of approximately twelve pregnant women and children, ages 0-3 years. This position will require flexibility with respect to responsibilities as the program evolves over a five-year funding period. All employees are expected to perform their duties in alignment with the vision and values of the organization. The person doing this job is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost effective manner.
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Position Summary
The Grant Coordinator is responsible for providing administrative support for all aspects of grant funding at Barrow Neurological Foundation.
Job Duties
- Research and contact potential foundation and corporate funders to support program, organizational development, capital, and other Barrow Neurological Institute projects.
- Establish and expand relationships with grant funders and community partners.
- Communicate regularly with BNI & BNF staff to build knowledge and awareness of grant-related practices and opportunities.
- Research, write, and submit competitive proposals to private and public foundations and corporations
- Coordinate proposal development with staff.
- Communicate as needed with potential funders.
- Complete and submit to funders mid-term and final reports, and other required paperwork.
- Work with finance staff to track fund disbursement and develop financial reports as per grantor reporting requirements.
- Maintain grant-related reference resources including funder research files, grant application deadlines, grant reporting schedules, and other information as needed.
- Management of master prospect lists and assignments.
- Maintain donor and prospect records in CRM/GrantHub.
- Perform complex, specialized function-related administrative tasks with little to no supervision.
- Coordinates and organizes meetings, makes travel arrangements, schedules appointments, conferences and other activities.
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Methodist Hospital is looking for a Coordinator – Wound, Ostomy and Continence (WOCN) to add to their hospital staff. The WOCN is responsible for development, coordination, and monitoring of the hospitals Wound Care Program. The coordinator establishes standards of care and clinical competencies to meet patient needs, and training to ensure clinical expertise. The WOCN works collaboratively with the medical staff, and provides education to patients, caregivers and staff on wound, ostomy and continence care. This position requires the full understanding and active participation in fulfilling the Mission of Mercy Hospital of Folsom. It is expected that the employee will demonstrate behavior consistent with the Core Values. The Coordinator – Wound, Ostomy and Continence shall support Mercy Hospital of Folsom's strategic plan and the goals and direction the quality improvement / process improvement activities.
