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Position Summary - Senior Accountant
The Accountant III is responsible for performing senior level accountant management reporting and financial tasks for Dignity Health entities migrated to Lawson. The position works in a cooperative team environment to provide value to internal and external customers.
This position contributes to the development, implementation and maintenance of the general ledger policies and procedures. This includes general ledger journal entries, account reconciliation, account analyses, and financial reporting.
The Accountant III continually seeks to understand and act upon customer needs, concerns, and priorities. Meets customer expectations and requirements, and gains customer trust and respect. This position works with the General Accounting Manager to receive feedback on performance, and create and manage a personal developmental plan.
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From creating experiments and prototyping implementations to designing new architectures, Senior Research Engineers in Machine Learning and Intelligence work on real-world problems, including artificial intelligence, data mining, natural language processing, hardware and software performance analytics, software and data architecture designs, and much more. The expectation is that you stay connected to your research roots by actively teaching, mentoring, and actively contributing to the wider research community via open-source projects or publishing papers.
As a researcher and engineer at the Barrow Artificial Intelligence Center (BAIC), you will apply machines learning and data analytics techniques to solve challenging healthcare problems and build models and solutions for our customers. You will be innovating and delivering the most advanced machines learning techniques to impact the well-being of patients and health systems.
You will work closely with other engineers and teams across Dignity Health to develop, scale up, and deploy algorithms and solutions that will be used by both internal and external users, and solve real problems from various application areas. BAIC is a unique place to expose the state-of-the-art machine learning algorithms to various healthcare stakeholders, and help remake traditional healthcare delivery to promote patient health, increase patient satisfaction, improve population health, reduce per-capita healthcare spending, and increase healthcare provider satisfaction. We work closely with partners across multiple healthcare and technology domains to manage practical problems and bring real-life impact.
We have a unique opportunity to advance machine learning research and apply it in a meaningful way to help patients live better, longer, and healthier lives while also improving all aspects of healthcare delivery through thoughtful problem-solving that ensures the viability of the healthcare system.
We have just scratched the surface of the potential that can be realized by artificial intelligence in healthcare. Your expertise in deep learning, computer vision, natural language processing, speech recognition, and other ML/AI fields will be critical to our success. We’re just getting started.
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Clinical Research Coordinator (Oncology)
Job Summary:
The Senior Clinical Research Coordinator (SCRC) works with the Dignity Health Research Institute Market Clinical Research Manager (MCRM), Principal Investigators, co- and subinvestigators, clinical and ancillary departments, IRBs, and industry or government sponsors of research to plan, coordinate, implement and complete clinical trials and other research projects managed by the Dignity Health Research Institute. The incumbent has responsibility for the oversight of studies that explore complex medical diseases, which involve specialty and subspecialty expertise. The incumbent independently manages all aspects of multiple clinical trials or other research projects as assigned, including but not limited to: research participant recruitment, screening and enrollment; completion of protocol required visits and procedures; collection and reporting of data; coordination of and participation in sponsor monitoring visits or federal audits; query resolution; adverse event reporting, source documentation and research record development and maintenance; study drug accountability; specimen collection, processing and shipment. The incumbent works with the MCRM to ensure compliance of the research program and its studies with all applicable federal and state regulations, as well as Dignity Health policy. In addition to managing clinical trials, the Senior Clinical Research Coordinator will provide training and mentorship, project leadership, and quality control oversight of Clinical Research Associate and Clinical Research Coordinator positions. This positon is responsible for maintaining quality standards for responsive service and professional documentation in compliance with Dignity Health policies and procedures, and federal and state laws and regulations, all which is consistent with the Mission and Values of Dignity Health. This is an exempt position that may require occasional overnight travel and weekend assignments.
Mission:
Dignity Health and Sponsoring congregations are committed to furthering the healing ministry of Jesus. Resources are dedicated to: delivering compassionate, high-quality, affordable health services; serving and advocating for our sisters and brothers who are poor and disenfranchised; and collaborating with others in the community to improve the quality of life. As part of this mission Dignity Health desires to be a national leader in developing comprehensive research programs, infrastructure and resources to further our commitment to the delivery of the highest quality care and services while maintaining business integrity in all aspects of our operations.
Travel:
Occasional overnight travel to investigator meetings and to Dignity Health’s operating regions, corporate headquarters, Dignity Health facilities and corporate satellite offices.
Reporting Relationships:
This position reports directly to the Dignity Health Research Institute Market Clinical Research Manager and will have no direct reports.
Job Standards
- Mission and Commitment
- Conveys an image of dignity and trustworthiness. Respects the rights, privacy and differences of others. Demonstrates advocacy for vulnerable patient populations. Connects with resources available to assist the poor and vulnerable to provide patient care. Supports the rights of patients in the daily delivery of care. Uses time effectively. Utilizes supplies appropriately and participates in recycle and re-use programs. Follows safety policies for self and patients
- Teamwork and Collaboration
- Listens to others ideas, with willingness to be influenced 2) Functions well in teams 3) Gives common goals priority over individual goals 4) Relates with others in a positive manner so that maximum job results are produced. 5) Effectively uses verbal and legible written communication skills with others. This includes being able to read, write, speak and understand English.
- Customer / Patient Focus
- Performs in a manner that enhances customer service 2) Demonstrates the attitude that quality can always be improved 3) Explores alternatives for doing things better.
- Standards of Conduct
- Maintains patient privacy and confidentiality 2) Consistently follows regulatory, The Joint Commission, and hospital policy requirements relating to the release or access of protected health information 3) Performs duties in compliance with applicable hospital and HR policies and procedures, such as dress code and time and attendance
- Compliance Program
- Demonstrates adherence to the Standards of Conduct 2) Independently maintains required tests, licenses, certifications, competencies, employee health (TB screening, fit testing, etc.) and other job-related qualifications 3) Fulfills compliance educational requirements as directed by the Compliance Department or department management
- Environment of Care
- Maintains and adheres to Hospital policy and procedures as it relates to: 1) General safety 2) Fire safety 3) Hazardous materials 4) Patient safety 5) Infection control 6) Security management 7) Emergency preparedness 8) Equipment management 9) Utility systems and radiation safety
Performance Standards:
Incumbents in this position shall comply with all applicable laws and rules including the Dignity Health Standards of Conduct and Dignity Health policies and procedures that apply to his/her job responsibilities, seek guidance when in doubt, promptly report any potential or suspected violation of Dignity Health Standards of Conduct, Dignity Health policy or procedure or applicable laws/regulations and when requested, assist Dignity Health personnel in investigating all allegations of violation. When called upon, the incumbent shall assist in risk evaluation and work collaboratively with facility/entity leaders to implement, monitor and mitigate risk corrective pans outlined by the Compliance program.
Performance Expectations:
- Take responsibility for his/her own actions.
- Know and comply with applicable laws and rules, including applicable Federal health care program requirements, the Dignity Health Standard of Conducts and Dignity Health policies and procedures as they apply to his/her particular job responsibilities
- Seek guidance as provided in the Dignity Health Standard of Conduct and/or policies when in doubt about his/her responsibilities
- Refrain from involvement in illegal, unethical or otherwise improper acts
- Promptly report any potential or suspected violation of Dignity Health Standard of Conduct, Dignity Health policy or applicable laws or regulations
- As requested, assist Dignity Health personnel and authorized outside personnel in investigating all allegations of violations
- Meet training requirements within designated timelines assigned
- Understand and accept consequences for failure to comply with Dignity Health Standards of Conduct
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Position Summary: Provides expert clinical guidance in a specialized field and coordinates patient care quality initiatives. Principal Duties and Accountabilities:
- Assesses a healthcare facility's nursing practice and its impact on patient outcomes. Oversees established patient care standards and develops and implements quality improvement initiatives.
- Provides clinical direction to nursing staff in the delivery of patient care programs. Provides complex, direct patient care, often in an area of specialty.
- Provides consultative care and guidance to patients, family, and other members of the clinical staff.
- Conducts research into area of specialty and uses findings to provide measurable improvements in patient care and clinical outcomes.
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Position Summary: Directs and coordinates all aspects of ancillary services such as pharmacy, medical records, and occupational therapy. Sets policies and procedures and ensures all services meet the objectives of the organization. Directly responsible for managing all operations of the Ancillary and Support Services for the acute care hospital. Principal Duties and Accountabilities:
- Directs the ancillary and support service areas in program development, financial and human resources management, quality improvement and maintenance of productivity and quality performance indicators
- Plans and maintains staffing patterns for areas of responsibility, which provide for the implementation of appropriate care on a 24-hour basis. Uses effective communication with department managers and medical directors, as well as members of the medical staff, COO and Board of Directors to ensure that quality patient services are available in a timely, cost-effective manner.
- Serves as a liaison between patients, families, physicians and the patient care team, as required.
- Prepares budget for the designated areas and assumes responsibility and accountability for the performance to the budget.
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What You’ll be Responsible For in this Role – Your Contribution & Career Journey
Creates and leads an organizational compliance and privacy structure which enables Dignity Health facilities, entities, business units, and affiliates to reasonably implement, monitor and enforce a program to prevent and detect criminal or unlawful conduct, and ensure activities relative to Medicare, Medicaid, and other government programs are conducted in a manner consistent with program requirements.
What We’re Looking For
- Creates and leads an organizational compliance and privacy structure which enables Dignity Health facility
- Functions as the primary point of contact with external entities on compliance and privacy matters including but not limited to business partners, regulatory and accrediting agencies, internal/external auditors and State and Federal agencies, including oversight of government settlements and agreements.
- Assesses organizational performance, business initiatives, services, delivery models, and behaviors and identifies operational issues impacting compliance and privacy. Develops plans, policies and process change designs to prevent, mitigate or correct regulatory risk.
- Leads Compliance Directors and analysts to support compliance and privacy programs in all service lines and corporate functional areas.
Core Competency
Details
Patient/Customer Focus
Ensuring that the patient/customer perspective is a driving force behind our actions and business decisions; crafting and implementing service practices that meet patients'/customer's and own organization’s needs. (Focus also includes internal and external customers.)
Driving for Results
Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from the achievement, creativity and continuous improvement. Goes the extra mile.
Leading Through Mission, Vision & Values
Keeping the organization’s mission, vision and values at the forefront of associate decision making and action.
Facilitating Change
Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
Technical Competence
Demonstrates breadth and/or depth of professional/technical skills and capabilities required for position; shares knowledge; sets or contributes to the Company’s direction within area of expertise.
Building Partnerships & Teamwork
Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, department, units or organizations to help achieve business goals. Resolves issues and problems, and makes a significant contribution to team efforts.
Building Trust
Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Functional Competency
Details
Decision Making and Critical Thinking
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Risk Management
Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply this knowledge appropriately to diverse situations.
Auditing
Knowledge of the organization's internal audit processes, practices and methods; ability to perform audits to ensure organizational compliance.
Systemic Perspective
Knowledge of and insight into all the pieces and parts that produce results and ability to utilize various methods and techniques to frame problems and situations from the perspective of their impact on the entire system; to make appropriate action plans and take the right risks.
Business Ethics
Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct; ability to demonstrate ethical behavior in diverse situations.
Organizational Governance
Knowledge of the processes, customs, policies, and rules affecting the way the organization is administered and controlled; ability to ensure compliance with same.
Healthcare Regulatory Environment
Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.
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Responsible for planning and administering a comprehensive and balanced fundraising program in support of the organization's goals. This position will likely have both direct fund-raising and operational and/or program oversight as part of their job portfolio.
Key Responsibilities
- Oversees the fundraising progress toward individual and team goals and work toward the successful attainment of those goals according to the development plan.
- Manages a portfolio of prospects and donors to build and maintain a prospect and donor base for the Foundation. Works with prospects and develop their relationship with the organization, ultimately increasing giving.
- Sets and implements complex strategic activities/collateral for fundraising. Creates a menu of giving opportunities and writes case statements and proposals.
- Oversees the management and recruitment of staff, volunteer and support groups, councils, committees, and measures their impact on the overall goals of the associated organization.
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Position Summary: Provides expert clinical guidance in a specialized field and coordinates patient care quality initiatives. This position will oversee Perioperative Services and Cath Lab. Principal Duties and Accountabilities:
- Assesses a healthcare facility's nursing practice and its impact on patient outcomes. Oversees established patient care standards and develops and implements quality improvement initiatives.
- Provides clinical direction to nursing staff in the delivery of patient care programs. Provides complex, direct patient care, often in an area of specialty.
- Provides consultative care and guidance to patients, family, and other members of the clinical staff.
- Conducts research into area of specialty and uses findings to provide measurable improvements in patient care and clinical outcomes.
#hellosurgicalservicesleader
#RN@DH
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Job Summary: Temporary - Senior Financial Analyst
The Senior Financial Analyst, Financial Planning and Analysis supports the Director in maintaining the Enterprise’s financial architecture for business plans and projects, in coordination with Dignity Health Senior Leadership and the Dignity Health Strategy and Business Development team. The Senior Financial Analyst assists in the development and review of business plans, financial and technical analysis of initiatives and provides support for financial planning activities across the Dignity Health System. In addition, the position takes a supporting role in the development, coordination and support of the Dignity Health Capital Budget process, Long Range Financial Plan, Market Analysis, and Annual Operating Budget.
Mission:
Dignity Health and Sponsoring congregations are committed to furthering the healing ministry of Jesus. Resources are dedicated to: delivering compassionate, high-quality, affordable heath services; serving and advocating for our sisters and brothers who are poor and disenfranchised; and collaborating with others in the community to improve the quality of life.
Accountabilities:
· Support the financial architecture for proposed business ventures. Assist in the financial planning of program, service, business and other key related initiatives that advance the mission and strategic goals of hospitals in the Dignity Health System
· Assist in the development of the Annual Capital Budgeting Process
· Provide financial structure and planning in support of the design and development of proposed projects
· Provide financial support for project implementation and assist the Director with the coordination of multiple parties involved in the process of planning and initiation of the resulting service, entity or venture
· Assist in the annual evaluation of initiatives post-implementation, as measured by strategic and financial goals and metrics
· Support the maintenance of the capital data base within Axiom, including technical and user support
· Assist with routine financial report production for business development and perform other support functions as necessary under the direction of the Director
· Assist in the coordination and support of the Dignity Health Long Range Financial Plan, Annual Operating Budget, and Market Analysis as needed
· As a service-oriented resource, strive to meet customer requirements and listen to customer feedback and ideas to improve services rendered
· Promote the mission, vision, values and strategic goals of the organization
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In keeping with the Dignity Health core values, codes and abstracts all patient records, utilizing ICD-9-CM/CPT-4 classifications for diagnoses and procedures. Assigns appropriate E&M levels and charges on ER patients for reimbursement. Performs concurrent coding on Medicare patients.
*This is an onsite position.
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Be an ambassador in humankindness. Here at Dignity Health, through teamwork and innovation, faith and compassion, advocacy and action, we endeavor every day to provide quality, compassionate healthcare at our hospitals and care centers across California, Arizona and Nevada. We believe excellence is achieved by the collaborative teamwork of our staff in conjunction with advanced technology. St. Joseph’s Hospital and Medical Center is the largest facility across the Dignity Health enterprise.
As a part of our Human Resources team, you will be responsible for supporting the Human Resources Leadership team on the full range of operational Human Resources activities within the facility. The HR Consultant will be hands-on in providing human resources expertise in employee and labor relations, coaching/development, compensation, conflict management, organizational development, training and other HR activities.
This vital role will support specific groups, functions and/or geographies, and embeds self within the business to work closely with management and employees. You will also be instrumental in initiating and driving HR programs/initiatives including employee engagement activities, advising leaders on and ensuring compliance with HR policies, procedures and practices.
The HR Consultant is responsible for ensuring the efficient implementation of a single Dignity Health Human Resources delivery model which aligns the facility HR structure, processes and systems with Service Area HR strategies. Our HR Consultants serve as HR operational leaders for the facility, ensuring all HR functions and activities enable business success. You will also collaborate with the HR leadership team in continually refining the role of Human Resources within the facility/service area to assist in achieving their operational and strategic goals.
You will partner with HR Leadership to align and partner with and fully utilize the resources of all the COE's to ensure that together they provide and develop unique insights and great depth of expertise in the area of focus in order to partner with leaders to develop values based strategic solutions.
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Position Summary: Incumbents are responsible for the management of a process including related projects and resources as assigned and may be responsible for the supervision of professional, technical and administrative support staff assigned to the process. Based upon assignment, managers administer programs and projects supporting assigned process with administrative functions requiring differing levels of risk to the organization while providing for the across-the-board first level management necessary to execute the process, programs, and projects of the organization. Incumbents oversee day-to-day operational management of all activities and functions in support of the respective assigned process/program(s) including developing, implementing and evaluating operating policies, procedures and standards; determining service levels and enhancements; developing and monitoring budgets; providing technical advice and/or oversight to staff or other departments related to area of assignment; evaluating information concerning needs; estimating and coordinating program/unit activities and associated costs; and tactical project execution activities. The IT Functional Technical Operations Manager II manages a team accountable for the development, implementation, management, refinement, or support of technologies, systems, and information critical to Dignity Health’s day to day business operations. The incumbent will oversee a large team focused on a portion of the development or support of an information system, throughout the Information System Life Cycle. Principal Duties and Accountabilities:
- The Manager II of IT Functional Technical Operations manages a team accountable for the development, implementation, management, refinement, or support of technologies, systems, and information critical to Dignity Health’s day to day business operations. The incumbent will oversee a large team focused on a portion of the development or support of an information system, throughout the Information System Life Cycle.
- Supervises staff including prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures; maintaining a safe working environment; and, making hiring, termination, and disciplinary recommendations.
- Serves as a liaison with internal departments, executives, external organizations and public representatives. Represents the organization at a variety of meetings, public events, on committees, and/or other related events regarding services, programs, projects and facilities.
- Prepares, reviews, interprets, and analyzes a variety of information, data, and reports. Recommends and implements tactical procedures to improve operational effectiveness and enhancements to services or programs.
~LI-DH
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Performs full Revenue Cycle functions related to accounts receivable including insurance verification, authorization, billing, collections, and responds to Revenue Cycle questions from internal and external customers.. All duties performed in accordance with compliance standards and reporting requirements.
This position is located at 9912 Business Park Dr., Ste. #100, Sacramento, CA 95827
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Summary:
Bring your passion for oncology patient care to our mission to prevent and cure cancer. As an Sr. Pharmacist Oncology you will be part of a growing program on the forefront of Cancer Treatment. We are looking for someone that is a great communicator, detail oriented, self-motivated, and able to problem solve through critical thinking.
- The Sr. Pharmacist is responsible for ensuring safety in compounding, preparing, and dispensing chemotherapy, and are responsible for minimizing drug waste, managing drug shortages, and decreasing exposure to hazardous drugs.
- The Sr. Pharmacist is viewed as a medication expert who focus their time on providing direct patient care, offering patient education, and participating in clinical decision making.
- Will work collaboratively with physicians, nurses, social workers and navigators, and other members of the Oncology team.
- Review and create care guidelines, and utilize a radiation/oncology electronic medical record system (OncoEMR) to assist with appropriate drug therapy selection, management, and monitoring.
- Responsible for ensuring regulatory compliance with the California State Board of Pharmacy, California Department of Public Health, The Joint Commission, USP <797> and USP <800>.
Infusion
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Under the direction and supervision of the Volunteer Supervisr, the incumbent is responsible for assisting with the organization and direction of the Volunteer Services Department and assisting the Mercy Guild members as requested.
The incumbent shall demonstrate behaviors consistent with the core (Mercy) values in support with Mercy San Juan Medical Center and the Mission and Philosophy of Dignity Health.
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Location: Systems Office - Phoenix, Sacramento and/or Pasadena Position Summary: The Senior Reimbursement Analyst is responsible for providing cost report preparation, cost report appeals, audit preparation and other duties related to the regulatory reimbursement services of Dignity Health. The position maintains current knowledge of Medicare, Medicaid and other State and Federal regulations. The Sr. Reimbursement Analyst interacts with customers and ensures value is delivered and customer satisfaction is achieved. The Sr. Reimbursement Analyst also assists in the improvement of internal business processes and meeting future reimbursement service needs. The Senior Reimbursement Analyst carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of Dignity Health and fully supports Dignity Health’s Mission, Philosophy and core values of Collaboration, Dignity, Excellence, Justice, and Stewardship. The Senior Reimbursement Analyst reports to the Reimbursement Managers and/or Directors. Accountabilities:
- Prepares interim and annual cost reports for Medicare, Medicaid and other State or Federal agencies for Dignity Health facilities and regions
- Calculates periodic adjustments for deductions from revenue, revenue reserves, bad debt and other revenue adjustments related to regulatory reimbursement for all Dignity Health facilities and regions in accordance with Dignity Health policies and procedures
- Assist the Reimbursement Managers and/or Directors with recommendations for internal Dignity Health strategy by evaluating current growth, anticipating future needs, and assessing impact of services delivered
- Assists in the maintenance of standardized policies and procedures and third party settlement methodologies
- Reviews operational reports, identifies opportunities/problems, and makes recommendations for improving processes
- Assesses the impact of new products, technology, and processes on the existing organization and makes recommendations for improvement
Required Non-Technical Competencies:
- Commitment to Dignity Health Values
- Analytical Thinking
- Continuous Improvement
- Problem Solving
- Customer Orientation
- Team Orientation
- Flexibility
- Communication Ability
- Reasoning
Required Technical Competencies:
- Medicare
- Medicare Regulatory Reporting
- Medicaid (Medi-Cal)
- Medicaid (Medi-Cal) Regulatory Reporting
- Accounts Receivable and Cash Collection
- Capital and Fixed Assets
- Reimbursement – Monthly Analysis Process
- Decision Support
- General Accounting
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SR SURGICAL TECH, SURGERY Dignity Health Northridge Hospital Medical Center Under the supervision of a Registered Nurse, the SR SURGICAL TECH assists in the care and preparation of the surgical patient in accordance with individual needs, physician orders, Hospital policy and standards of patient care. In addition, the SR SURGICAL TECH functions in one or more areas of specialization.
#HelloSurgicalServices
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SR SURGICAL TECH, SURGERY Dignity Health Northridge Hospital Medical Center Under the supervision of a Registered Nurse, the SR SURGICAL TECH assists in the care and preparation of the surgical patient in accordance with individual needs, physician orders, Hospital policy and standards of patient care. In addition, the SR SURGICAL TECH functions in one or more areas of specialization.
#HelloSurgicalServices
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SR SURGICAL TECH, SURGERY Dignity Health Northridge Hospital Medical Center Under the supervision of a Registered Nurse, the SR SURGICAL TECH assists in the care and preparation of the surgical patient in accordance with individual needs, physician orders, Hospital policy and standards of patient care. In addition, the SR SURGICAL TECH functions in one or more areas of specialization.
#HelloSurgicalServices
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Position Summary:
Dignity Health is transforming the way patients, physicians, and providers are using digital products to unleash the healing power of humanity. Our agile-run User Experience team is looking for a passionate, mission driven Interaction Designer to join our in-house UX & Design practice. You are well-versed in concepts of human-computer interaction and can listen and articulate design direction based on human factors principles. Your main mission will be to understand our business needs, product requirements and create intuitive, user-focused products, flows, and platforms for Web and mobile.
We’re looking for a candidate who lives in the SF Bay Area. Must be willing to travel up to 50% during peak times of the year.
Core Duties:
You will be working closely with our product managers, designers, content strategists, copywriters, analysts, marketers, and business stakeholders to deliver delightful products. Tasks will include user flows and journeys, as-is and to-be experience maps, mockups, and service blueprints.
Other tasks include:
- Gathering requirements from stakeholders for product designs and user flows
- Designing user-focused, seamless experiences from low to high fidelity designs
- Communicating design principles + direction, as well as design specifications to engineers
- Taking part in scrum ceremonies and iterate with product team refine designs
- Helping measure, learn, and build new and existing experiences on Web and Mobile
- Prototyping and user-testing on the fly to inform designs before and after development
- Staying on top of UX trends and looking for creative ways to inspire delightful experiences
- Creating a system to consistently check in with users
- Keeping a close eye on WCAG and ADA compliance when designing and QAing experiences
- Overseeing and guiding the build out of taxonomies and a content model for intuitive flows for personalization
- Validating logic for content models, labeling, and navigation using tree tests, (reverse) card-sorting, and the like
Competencies:
- Keeping the organization’s mission, vision and values at the forefront of associate decision making and action.
- Ensuring that the patient perspective is a driving force behind our actions and business decisions; crafting and implementing service practices that meet patients' and own organization’s needs. (Focus also includes internal and external customers)
- Demonstrates breadth and/or depth of professional/technical skills and capabilities required for position; shares knowledge; sets or contributes to the Company’s direction within area of expertise
- Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
- Manages collaboratively and coaches others to achieve optimal performance; delegates effectively; praises/rewards contributions; defines clear roles and responsibilities; sets goals and leads initiatives; adjusts plans as necessary
- Sharing authority and responsibility with others to move decision making and accountability downward through the organization enabling individuals to stretch their capabilities and accomplish the business unit’s strategic priorities.
- Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.
~LI-DH
