IT Systems Administrator II

Job ID
Employment Type
Full Time
Information Technology
Hours / Pay Period
Dignity Health Management Services Organization
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Work Schedule
8 Hour


The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.


What We Offer


Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.


This position will report to the: Manager, IT Support Services
Percentage Travel Required/Frequency: No Travel
FLSA Status: Non-Exempt
Remote Worker: Non-eligible


What You’ll be Responsible For in this Role – Your Contribution & Career Journey

The System Administrator II provides evaluation and implementation services for new products, technologies and solutions to address corporate business requirements. Works beyond the routine utilizing specialized knowledge and analysis of multiple variables. Has a comprehensive understanding and skillsets for supported platforms/products and environments. Effort and activities are divided between maintenance and support of existing environments, and implementation tasks. Project assignments can be large in scope but are typically of medium complexity.

What We’re Looking For:

  • Provide exceptional customer service to DHMSO end users, Business Stakeholders and other members of DHMSO IT.
  • Perform daily production support activities
  • Participate in team on-call rotations.
  • Perform patching and code deployments across all environments
  • Participate in projects associated to the enhancement, upgrade/patching, or implementation of new or existing software solutions.
  • Coordinate implementation and support efforts between ETS and other DHMSO IT teams.
  • Provide oversight and facilitation of the DHMSO IT change management process as it applies to the System Administration team.
  • Perform source code/versioning management function adhering to technical management guidelines.
  • Perform source code/versioning management function adhering to technical management guidelines.
  • Provide ownership of technical issues within the System Administration group.
  • Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development).
  • Conduct performance tuning and troubleshooting.
  • Build new test and production environments on existing or new hardware as required.
  • Assist with the design and implementation of a comprehensive monitoring and alerting process across all ETS platforms.
  • Identify automation opportunities and implement scripted solutions.
  • Assist with the implementation of a comprehensive and ongoing release management and planning effort.
  • Utilize standard tools and methodology to develop system and support performance metrics
  • Perform technical mentoring and cross training with other team members.
  • Demonstrate a basic knowledge & expertise with DHMSO business processes and routines.



Minimum Qualifications:

  • BA or BS in Computer Science, Technology, Business discipline or equivalent experience is required.
  • Minimum 4 years of professional experience in an IT technical or infrastructure field is required.
  • 5+ years’ experience with Windows Server operating
  • systems is required.
  • 3+ years’ experience with SharePoint 2007, 2010 and 2013 environments is required.
  • Experience with SharePoint web parts, master pages,themes, and other core SharePoint functionality is required
  • Experience with creating complex workflows using SharePoint Designer is required.
  • Extensive experience with SharePoint customization features such as Service Applications, Web Service APIs and the Client Object Model is required.
  • Extensive experience with IIS, .Net and PowerShell is required.
  • Experience configuring and troubleshooting SharePoint Search is required.
  • Operational experience with storage networks and technologies (EMC, NetApp) is required.
  • 3+ years’ experience with Windows Server and Unix/Linux operating systems is required.
  • 2+ years’ experience with J2EE or .Net platforms is required (strong preference for Tomcat or Websphere experience).
  • Experience with Web Portals, Web Content Management platforms and Enterprise Document Management Solutions (IBM/Lotus WCM, IBM Websphere Portal, Oracle/Stellent UCM) is required.
  • Experience with MS IIS or IBM HTTP Server is required.
  • Experience with LDAP platforms (Novell eDirectory/Identity Vault, Active Directory) is required.
  • Experience with Microsoft networking, security, proxy and messaging components is required.
  • Operational experience with SAN, storage networks and technologies (Nimble, NetApp) is required.
  • Experience with VMWare and Citrux virtualization.
  • Unix operational experience (Solaris, AIX, Linux) is preferred.
  • 3+ years’ experience troubleshooting day-end processes, user profile management and batch subsystems is required.
  • Healthcare industry experience is preferred
  • QNXT experience is preferred.  


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