Director, Community Impact and Operations

Job ID
2019-93063
Employment Type
Full Time
Department
Physician Integration
Hours / Pay Period
80
Facility
Dignity Health System Office
Shift
Day
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Work Schedule
8 Hour
Location
CA-San Francisco

Overview

Two legacies of caring. 
One ministry of change. 

CommonSpirit was created by the alignment of Catholic Health Initiatives and Dignity Health as a single ministry in early 2019.  More than 150,000 physicians, nurses, caregivers, and other staff are employed by CommonSpirit  Our hospitals and care centers cover 21 states.  CommonSpirit has the size and ability to scale best-in-class clinical service lines; recruit and retain top talent; standardize operations to improve quality and reduce the cost of care; and advocate more effectively for all people, especially those who are poor and vulnerable. For more information, please visit our website at www.commonspirithealth.org. You can also follow us on Twitter and Facebook.

 

Responsibilities

Position Summary:

The System Director of Community Impact and Operations is key to the mission of improving the quality of life for our patients and communities served. The successful candidate will strengthen our efforts through the development and facilitation of high impact public/private, cross-sector community engagement.  As a member of the leadership team, a systematic sustainable approach to all goals and objectives is key to our Mission.

 

Through this role, the System Director will be responsible for leading and contributing to the development, design, and implementation of community and population health initiatives and strategic partnerships aimed to address health inequities, and needs related to social, economic and environmental conditions that impact and improve the lives of vulnerable populations across the system, value-based members, and externally in the communities we serve. The System Director will identify, design, and spearhead new, innovative projects incorporating industry best practices that align with hospital vision, values, and strategic needs.

 

Additionally, the System Director will also partner with Internal/External Communications and Advocacy and Policy teams on the development and execution of communication strategies related to the company’s social impact and community engagement efforts to meaningfully and measurably tell its story.

                                                                                                                    
Mission:
We are committed to furthering the healing ministry of Jesus. We dedicate our resources to delivering compassionate, high-quality, affordable health services; serving and advocating for our sisters and brothers who are poor and disenfranchised; and partnering with others in the community to improve the quality of life.

 

Essential Duties and Responsibilities:

  • Support the development of the long-term strategy for CommonSpirit Health’s social impact and community engagement efforts, identifying opportunities for CommonSpirit Health to make a real positive difference internally and externally in the communities it serves.
  • Oversee and manage the development and operations of community health improvement programs and departmental functions, as well as develop and participate in strategic, collaborative partnerships with hospital and community stakeholders to achieve goals.
  • Demonstrate ability to build rapport with a wide variety of internal and external stakeholders by genuinely listening to and understanding their perspectives.
  • Engaging and passionate storyteller, able to effectively craft and position messages to highlight CommonSpirit Health’s Community Health initiatives building awareness and momentum.
  • Contributes to strategic decisions that affect the development and implementation of evidence-based programs, policies and procedures to achieve community health goals.
  • Ensure successful implementation of community health activities such as, CCN, and other assigned projects/initiatives.
  • Lead and facilitate successful grant management and implementation in collaboration with local leadership teams.
  • Build and maintain close working partnerships with key community-based organizations, collaborating with cross-functional partners to ensure a coordinated organizational approach
  • Manage and expand the Social Innovation Partnership Grant Program.
  • Evaluate and identify business opportunities, technology solutions and partners which drive social impact and community engagement, and supports community health and CommonSpirit Health growth strategy and objectives.
  • Works collaboratively with other hospital departments (e.g., care coordination and population health management) and with external community organizations and agencies to address identified priority needs and improve health and quality of life.
  • Provide support and representation for policy advocacy in diverse realms, including City, state and federal campaigns/initiatives in alignment with strategic goals.


Reporting Relationship:

This position reports directly to the System Director II, Community/Population Health.

 

Core Competencies:

  • Demonstrate excellent project management, communication and leadership skills as well as the ability to make decisions independently using tact, good judgment and excellent critical thinking skills.
  • An outstanding relationship builder who can create expansive networks within CommonSpirit Health with experts at all levels of the organization
  • Excellent external networking and presentation skills, including the aptitude to actively identify appropriate opportunities to share key messages with appropriate constituent groups.
  • Knowledge of community development and organizational techniques is essential.
  • Ability to develop and maintain effective working relationships and to perform various outreach efforts with staff, community and state partners and with other agencies as well as across hospital facilities and staff.
  • Ability to problem solve, be agile, and be comfortable working in a dynamic environment with multiple stakeholders across diverse communities.

Qualifications

Minimum Qualifications: 

 

Experience:

  • Ten or more years of experience working in a community-based or public health role
  • Experience working in a healthcare, public health, or other related business environment managing or leading projects/initiatives
  • Experience using Microsoft Excel for financial and/or project data-related tracking and analysis
  • Experience using project management tools preferred
  • Must have valid California driver’s license and clean DMV record

Job Knowledge, Skills and Abilities:

  • Solid project management skills. Previous demonstrated experience leading projects, building project plans and leading project meetings across multiple stakeholders and sectors.
  • Solid technical skills including working knowledge of computer systems, multiple EHRs, Microsoft Office applications, and the internet.
  • Demonstrated ability to work well with all levels of stakeholder (end-users, clients, executive management, and internal staff). 
  • Flexible and able to multitask; self-motivated and can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems
  • Excellent communication (written and oral) and interpersonal

 

Minimum Education: 

  • Bachelor’s degree from an accredited college in health administration, public health, or a comparable combination of education and experience is required.

 

Preferred Education: 

Master’s Degree in Public Health, Business Administration or related field preferred

 

Core Competencies
1. Leading through Mission, Vision & Values: Keeping the organization’s mission, vision and values at the forefront of associate decision making and action.
2. Patient/Customer Focus: Ensuring that the patient perspective is a driving force behind our actions and business decisions; crafting and implementing service practices that meet patients' and own organization’s needs. 
3. Technical Competence: Demonstrates breadth and/or depth of professional/technical skills and capabilities required for position; shares knowledge; sets or contributes to the Company’s direction within area of expertise.
4. Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
5. Managing People, Projects and/or Tasks: Manages collaboratively and coaches others to achieve optimal performance; delegates effectively; praises/rewards contributions; defines clear roles and responsibilities; sets goals and leads initiatives; adjusts plans as necessary.
6. Empowerment and Delegation: Sharing authority and responsibility with others to move decision making and accountability downward through the organization enabling individuals to stretch their capabilities and accomplish the business unit’s strategic priorities. Applies influence based on professional skill and experience.
7. Conflict Management: Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.

 

Functional Competencies
1. Effectiveness Measurement: Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.
2. Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
3. Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources, to achieve program objectives. 
4. Healthcare Regulatory Environment: Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.
5. Healthcare Service Models: Knowledge of philosophies, approaches, processes and practices for delivering healthcare services; ability to implement, design, assess and improve healthcare service models and ensure they align with organizational goals.
6. Community Health Needs Assessment: Knowledge of and ability to apply the methods, processes and tools to apply health needs assessment and identify the health priorities in a certain community.
7. Must be able to travel to locations both in and out of town which may require overnight stays on occasion.

 

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