Division Manager, Healthcare Supply Chain Implementation

Job ID
Employment Type
Full Time
Supply & Service Resource Management
Hours / Pay Period
Corporate Service Center
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Work Schedule
8 Hour


Dignity Health, one of the nation’s largest health care systems, is a 21-state network of 9,000 physicians, 59,000 employees, and more than 400 care centers, including hospitals, urgent and occupational care, imaging centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved.  In FY15, Dignity Health provided $1.7 billion charitable care and services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.


Job Summary:

National supply chain contracts must be implemented at the division level. This position will be responsible for managing the data and analytics, contract compliance and the projects which are to be carried out by the local/market Clinical Resource Managers. This position improves contract performance in key areas of supply expense and coordinates with the Supply Chain Operations team, as well as divisional MBO leadership to drive to the end result of product conversion.



  • Works collaboratively with clinical and non-clinical stakeholders on local and system wide implementations to ensure achievement of hospital and CHI National goals.
  • Functions as a liaison between end-users of contracted supply items, clinical or non-clinical, and supply chain members.
  • Leads cost reduction strategies with the critical supply areas that engage physicians, clinicians, and administration.
  • Collaborates with nurses and physicians and other hospital departments as needed.
  • Reviews departmental need for supplies, advances in technology, and input from physicians and other clinical staff.
  • Performs quality improvement, analytical, and implementation of new products and services.
  • Demonstrates excellent communication skills both verbally and in writing and be able to articulate the opportunities and challenges involved in supply acquisition, introduction, and implementation
  • Responsible for escalating communications to the national team surrounding issues raised by local end users
  • Directly supervise (local/market) Clinical Resource Managers

Core Expectations: 

We expect all our employees to live the values of Reverence, Integrity, Compassion and Excellence by:

  • Honoring and caring for the dignity of all persons in mind, body, and spirit
  • Ensuring the highest quality of care for those we serve
  • Working together as a team to achieve our goals
  • Improving continuously by listening, and asking for and responding to feedback
  • Seeking new and better ways to meet the needs of those we serve
  • Using our resources wisely
  • Understanding how each of our roles contributes to the success of the organization


The following behaviors have been identified as critical to all management roles:


  • Integrity & Character – exhibits high standards of personal conduct by engaging in ethical decision-making, honoring commitments, communicating openly/honestly, and living our values.
  • Spirituality – gives evidence that she/he finds a higher meaning in work and demonstrates caring for others in body, mind, and spirit
  • Performance – creates a clear line of sight between strategic priorities and individual goals, monitors progress, provides accurate and timely feedback, and recognizes contributions.
  • Communications – communicates clarity of purpose and direction in a manner that energizes, and fosters commitment; provides ongoing encouragement as well as information vital to success
  • Collaboration & Teamwork – seeks out and values diversity in people and perspectives; manages conflict in a manner that improves results and relationships; acts in the best interest of all stakeholders
  • Caring & Service – Consistently treats others with respect; holds team accountable to high service standards; appropriately involves others in decisions impacting them
  • Learning & Growth - Regularly invests time in developing, and coaching others; energizes team innovate, to continuously improve processes, and share knowledge across the organization
  • Future Focus – Actively seeks opportunity for growth consistent with the organizations' Mission, Vision, Values
  • Change Leadership – Gains a willing commitment to change, and assists others in coping with ongoing pace of change
  • Achieving Results – Holds self and team members accountable for people, performance, quality and growth outcomes
  • Initiative: Takes prompt action to accomplish objectives, goes beyond what is required, seeks to resolve problems without being asked.

Role-Specific Behaviors:  these additional behaviors are necessary in the Division Manager of Implementation role:


Mindsets and Behaviors

  • Able to function independently and prepare accountability statements monthly.
  • Creatively make improvements to processes based on experience
  • Able to hold difficult conversations with appropriate tone and evidence based points
  • Demonstrates the Core values of the organization




Minimum Qualifications: 



  • A Bachelor’s degree (BA/BS) in related field from four year college or university is required; related degree in business or nursing-related field preferred
  • An equivalent combination of education and experience may be considered.


  • Minimum of 3 years of related, leadership experience OR,
  • If no degree, a minimum of 5 years of related, leadership experience in the discipline OR;
  • Master’s degree with an emphasis in healthcare
  • Demonstrated analytical experience and inventory control or purchasing experience required
  • Progressive experience in project management preferred
  • Clinical hospital experience preferred

Knowledge and Skills:

  • Possesses strong organizational skills and the ability to handle multiple responsibilities
  • Mathematical skills: Ability to work with mathematical concepts related to financial cost analysis. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra.
  • Reasoning ability: Ability to solve practical problems and interpret instructions furnished in written, oral, or diagram form.  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Language skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedure, or regulations. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to sensitive inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication suing original or innovative techniques or styles. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to senior management.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to adapt quickly to changing requirements.
  • Must be proficient with Word, Excel, PowerPoint Access and Outlook.  Must also be able to use vendor-based Internet software and have previous experience with databases.


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