• PBX Operator Intermediate

    Job ID
    2019-78234
    Employment Type
    Seasonal/Casual/OnCall/Supplemental
    Department
    Telecommunications
    Hours / Pay Period
    1
    Facility
    Chandler Regional Medical Center
    Shift
    Varied
    Location
    CHANDLER
    State/Province
    AZ
    Standard Hours
    Varied
    Work Schedule
    8 Hour
  • Overview

    Located in Chandler, Ariz., suburb of Phoenix, the Chandler Regional Medical Center is a 338-bed, not-for-profit hospital with more than 2,500 employees and almost 1,000 doctors on staff representing all major specialties.  Chandler Regional joined the Dignity Health system in 1999, but has been part of the community for more than 50 years.  The hospital includes a Level I Trauma Center, a Heart and Vascular Center, a Wound Healing Center, a Family Birth Center and many additional services. During the fiscal year ending June 30, 2016, Chandler Regional provided more than $48 million in community benefit. As a result of Dignity Health’s mission to deliver health care and partner with the community, nearly 100,000 people in the East Valley were reached through community health services. For more information visit: https://www.dignityhealth.org/arizona/locations/chandlerregional

    Responsibilities

    Join a team of friendly professionals as a PBX (Hospital) Operator in Telecommunications. The PBX Operator is responsible for using computer and telephony systems to quickly and kindly answer and appropriately route incoming calls. The PBX Operator handles and announces life safety code calls using multiple systems including overhead public address and digital paging systems. The incumbent communicates clearly and professional to achieve desired goals. 

     

    After a thorough training program, the "PRN" or "On-Call and As Needed" operator typically works a scheduled shift per pay period and covers other schedules as needed (i.e. vacations, call-outs, and/or leaves). 

     

    Qualifications

    Minimum:

     

    One Year customer service experience including heavy phone service or call center

    Three years customer service experience, preferably in a hospital PBX or high volume call center environment

    Experienced with electronic mail applications

    Intermediate Computer skills and accurate typing skills 

    Effective verbal and interpersonal communication skills

    Must be able to multi-task and prioritize during high stress situations (code scenarios)

    Comfortable and clear speaking voice when with making public address announcements

     

    Preferred:

     

    Experience in the hospital setting

    MS Office experience

     English/Spanish bilingual 

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