• Communications Specialist

    Job ID
    2019-76825
    Employment Type
    Full Time
    Department
    Marketing Department
    Hours / Pay Period
    80
    Facility
    Dignity Health Management Services Organization
    Shift
    Day
    Location
    Phoenix
    State/Province
    AZ
    Standard Hours
    M-F 8-5
    Work Schedule
    8 Hour
  • Overview

    The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

    What We Offer

     

    Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.

     

    • This position will report to the: Executive Director, Marketing and Communication
    • Percentage Travel Required/Frequency: 10%
    • FLSA Status: Exempt
    • Remote Worker: Non-eligible

    Responsibilities

    Arizona Care Network (ACN) is a clinically integrated physician network and is a Dignity Health and Abrazo Health (Tenet) physician collaboration. The Communications Specialist is an employee of Arizona Care Network, under the human resources operations of  Dignity Health Managed Services Organization, a physician support organization owned by Dignity Health.

     

    The Communications Specialist position in the Marketing and Communications Department is responsible for the development and activation of integrated communication across multi-media platforms to support ACN’s mission and strategies. Primary market segments include patients, doctors, employers and payers.

    What We’re Looking For

    • Responsible for developing and implementing internal and external communications to support the organization’s reputation and strategic objectives.
    • Accountable for planning, implementing and overseeing the tactical coordination and execution for external community outreach/engagement, including collateral material development, Web Site content, blogs, community outreach and community relations.
    • Responsible for internal and external communications, including employee, patient and physician content, to inform and build understanding and support for organizational objectives.
    • Responsible for proactive and reactive media relations to maintain a positive image of organization.
    • Develops and executes high quality content. Determines approach based on goals and market segment, conducts research, writes copy, proofreads, prepares collateral, and publishes in both print and digital formats.
    • Demonstrates high proficiency in written and oral communications.
    • Partners with key internal and external stakeholders to develop and execute marketing communications programs. Works well in a fast-paced environment with responsibility for team objectives as well as individual deliverables.
    • Uses sound content management principles and tools to develop appropriate content approach for a variety of market segments, including but not limited to physicians, payers, business leaders, media, and healthcare decision makers. Tracks effectiveness, revises approach based on content performance, and reports metrics.
    • Works with supervisor to develop detailed marketing and communications project plans and ensures plans meet goals, deadlines, budgets, compliance requirements, and other deliverables.
    • Able to prioritize and complete work on multiple projects concurrently.
    • Develops targeted community outreach plans and ensures community programs meet goals. May represent ACN at community events such as open enrollment/benefit fairs, broker events, clinical integration partner events, educational seminars, tours, and conferences.
    • Works continuously to improve satisfaction among ACN’s key stakeholders.
    • Other duties as assigned, recognizing that in the rapidly changing healthcare environment, responsibilities may evolve and/or reprioritize over time.
    • Perform other duties and special projects as assigned.

    Qualifications

    Minimum Qualifications:

    • Bachelor’s Degree in Communications, Journalism, Business, Marketing, or a related field.
    • Minimum 3 years applied experience in marketing, communication or public relations, preferably in the healthcare setting
    • Demonstrated proficiency in writing for a variety of content styles including web, news releases, flyers, blogs, social media posts, PowerPoint presentations, signs, etc.
    • Familiarity with AP style
    • Web content management system (CMS)

     

    Additional Desired Skills/ Traits:

    • Effectively represent the organization through interaction with internal and external stakeholders
    • Commitment to content accuracy; strong proofreading skills
    • Excellent oral and written communication skills
    • Working proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) and social media (Facebook, LinkedIn, YouTube, Twitter, Google+)
    • Ability to work independently, with minimal direction, seeking guidance from supervisor when needed.
    • Ability to understand priorities, resolve issues, and efficiently/effectively see tasks to completion.
    • Commitment to team success.
    • Must have excellent written and verbal communication skills.

     

     

    Preferred Qualifications:

     

    • Basic computer skills, Microsoft Office Suite preferred

    Equal Employment Opportunity

    We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

    Recruitment Agencies: 

    Dignity Health Management Services Organization does not accept unsolicited agency resumes. Dignity Health Management Services Organization is not responsible for any fees related to unsolicited resumes.

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