• Access Care Representative

    Job ID
    Employment Type
    Full Time
    Patient Registration
    Hours / Pay Period
    Northridge Hospital Medical Center
    Standard Hours
    Monday- Friday 3PM, rotating weekends and holidays
    Work Schedule
    8 Hour
  • Overview

    Founded in 1955, Dignity Health – Northridge Hospital Medical Center is a 394-bed, acute care, nonprofit community hospital located in Northridge, California.  The hospital offers a full complement of award winning services, including the Leavey Cancer Center, a cardiovascular center, stroke center, the Center for Assault Treatment Services, a pediatric medical center, and the only pediatric trauma center in the San Fernando Valley.  As a leading provider of compassionate, high-quality and affordable patient-centered care, we share a rich legacy with Dignity Health, one of the nation’s five largest health care systems.  We are part of a 21-state network of nearly 9,000 physicians, 62,000 employees and more than 400 care centers.  Visit dignityhealth.org/northridgehospital for more information.


    Northridge Hospital Medical Center
    The Access Care Rep pre-registers and registers patients presenting at the hospital for inpatient and outpatient services.  Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights.  Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents.  Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement.  Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate.  Submits notice of admission to payors, as needed.  Provides information and answers questions about the Dignity Health's Payment Assistance program.  Collects co-payments, and other patient  liabilities.  Enters the financial and admissions data into the hospital information computer systems.


    • High School graduate or equivalent required.
    • Previous hospital registration experience required.
    • Min 35 WPM typing accurately.
    • Knowledge of basic medical terminology. 
    • Knowledge of third party payers.
    • Excellent interpersonal and communication skills.
    • Bilingual preferred.
    • Computer literacy required.
    • Basic knowledge of hospital computer systems, including PC Windows environment, optical imaging software, electronic mail, printers, scanners and other office computer hardware required.
    • Must maintain current Fire Safety cards.
    • This position is represented by SEIU-UHW and covered by the terms and conditions of the collective bargaining agreement


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