Dignity Health

  • CALL CENTER REP - SEQ

    Job ID
    2018-68773
    Employment Type
    Full Time
    Department
    Neurology
    Hours / Pay Period
    80
    Facility
    Dignity Health Medical Group-Sequoia
    Shift
    Day
    Location
    Belmont
    State/Province
    CA
    Standard Hours
    Monday - Friday 8am-5pm
    Work Schedule
    8 Hour
  • Responsibilities

    The Call Center Representative position is the first point of phone customer service contact for our patients, patient family members, physicians, and other clinic staff, by offering customer service, communications, and appropriate distribution of phone calls, tasks & messages. The Call Center Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Call Center Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.

    Qualifications

    Two (2) years experience or an equivalent amount of experience in a high-volume phone customer service role. Experience in an outpatient setting as a Medical Office Phone Receptionist preferred. Two (2) years experience or an equivalent amount of experience in a high-volume phone customer service role in another industry/environment. Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist preferred. Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Communicate effectively in the English language in person, on the phone, & in writing. Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Communicate effectively in the English language in person, on the phone, & in writing. Familiarity with an electronic practice management system is preferred. Experience with multi-line phones/ACD phones environment preferred. Medical terminology preferred. None required for this position.

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