Arroyo Grande Community Hospital in Arroyo Grande, CA is part of Dignity Health of the Central Coast. We are recognized for the highest quality hospitals, physicians from the top medical schools in the country, primary care offices to ensure access for all patients, premier ambulatory surgery centers, technologically advanced imaging centers, outpatient services and a comprehensive home health service; all recognized for quality, safety and service. Each hospital is supported by an active philanthropic Foundation to provide additional funding to support new programs and services, as well as to advance the community's access to health care.
Employing excellent customer service skills, the Patient Registration Lead is responsible for ensuring a positive patient experience throughout the financial clearance process. Primary duties include financially clearing patients prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment Assistance Program and government and non-government based payment assistance programs. The Patient Registration Lead is able to work in all registration areas as needed. Working under the supervision of the Registration Leadership, this position is responsible for assisting the Registration Management Team with training, quality assurance review and reporting, and developing and maintaining the staff schedules. The Patient Registration Lead ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Registration Lead determines and collects the patient's financial liability and/or arranges payment plans for patients in need of them. The Patient Registration Lead is an information source for patients and families by explaining hospital policies, patient financial obligations, alternative payer sources, and Patient Rights and Responsibilities
* Minimum years of experience working in a hospital Patient Registration Department,
physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role. 4 to 5 years preferred. Applicable education and/or training can be used to balance a lack of experience.
* High School diploma, GED or equivalent required;
* Able to perform basic mathematics for payment calculation.
* Experience in requesting and processing financial payments.
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