Dignity Health

  • Patient Registration Lead

    Job ID
    2018-66548
    Employment Type
    Full Time
    Department
    Patient Registration
    Hours / Pay Period
    80
    Facility
    Arroyo Grande Community Hospital
    Shift
    Evening
    Location
    ARROYO GRANDE
    State/Province
    CA
    Standard Hours
    Mon to Friday, 12pm to 8:30pm everyother weekend
    Work Schedule
    8 Hour
  • Overview

    Arroyo Grande Community Hospital in Arroyo Grande, CA is part of Dignity Health of the Central Coast. We are recognized for the highest quality hospitals, physicians from the top medical schools in the country, primary care offices to ensure access for all patients, premier ambulatory surgery centers, technologically advanced imaging centers, outpatient services and a comprehensive home health service; all recognized for quality, safety and service. Each hospital is supported by an active philanthropic Foundation to provide additional funding to support new programs and services, as well as to advance the community's access to health care.

    Responsibilities

    Employing excellent customer service skills, the Patient Registration Lead is responsible for ensuring a positive patient experience throughout the financial clearance process. Primary duties include financially clearing patients prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment Assistance Program and government and non-government based payment assistance programs. The Patient Registration Lead is able to work in all registration areas as needed. Working under the supervision of the Registration Leadership, this position is responsible for assisting the Registration Management Team with training, quality assurance review and reporting, and developing and maintaining the staff schedules. The Patient Registration Lead ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Registration Lead determines and collects the patient's financial liability and/or arranges payment plans for patients in need of them. The Patient Registration Lead is an information source for patients and families by explaining hospital policies, patient financial obligations, alternative payer sources, and Patient Rights and Responsibilities

    Qualifications

    Minimum Required:
    * Minimum years of experience working in a hospital Patient Registration Department,
    physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role. 4 to 5 years preferred. Applicable education and/or training can be used to balance a lack of experience.
    * High School diploma, GED or equivalent required; 
    * Able to perform basic mathematics for payment calculation.
    * Experience in requesting and processing financial payments.

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