Located in the heart of Phoenix, Ariz., St. Joseph's Hospital and Medical Center is a 586-bed, not-for-profit hospital that provides a wide range of health, social and support services with special advocacy for the poor and underserved. St. Joseph's is a nationally recognized center for quality tertiary care, medical education and research. It includes the internationally renowned Barrow Neurological Institute, the Muhammad Ali Parkinson Center, the Norton Thoracic Institute, a campus of Creighton University's Medical School and the first Level I Trauma Center in Arizona verified by the American College of Surgeons. U.S. News & World Report routinely ranks St. Joseph's among the best hospitals in the United States for neurology and neurosurgery. For more information please visit our website at https://www.dignityhealth.org/arizona/locations/stjosephs.
SUMMARY - Under the direction of the Hospital Chief Operating Officer ( COO), Vice President of Transplant and MCS(VP), the multi-organ leadership team (MOLT) and in collaboration with members of our multidisciplinary transplant team, community partners and Market Development team, this role has the responsibility to develop, maintain and sustain close connections and communication between local and rural community physicians and hospitals, along with national and international presence for community outreach activities and services to educate, promote and grow our transplant and MCS programs with regards to direct patient education and clinical partners education targeted across Dignity Hospital/Market services and service lines growth goals. The Outreach Coordinator will become acutely knowledgeable in each organ (kidney, liver, lung, living donor, and MCS/heart) service lines to educate and increase interest in and awareness of those services offered at SJHMC and Dignity for tertiary and quaternary care surrounding transplant and MCS. The purpose of this program is to educate and build on existing physician & hospitals relations, establish relations with new physicians & hospitals (dignity wide, national and international) and identify barriers to physician & hospital staff satisfaction with Dignity Hospital services and communicate issues to the Transplant VP and hospital leadership with follow up to physicians and hospital management with regard to addressing the identified issues.
Clinical background with three (3) years experience in a customer service position, preferably in physician services, medical sales or a related health care field such as transplant and/or Mechanical Circulatory support(MCS/VAD)
Bachelor’s degree with a clinical background as a Registered Nurse, and/or direct experience as a Dialysis Technician, Respiratory Therapist, Transplant Social Worker, Transplant Clinical Assistant, Transplant Financial Coordinator and Donor or Transplant Coordinator
MS Windows Operating System - MS Word, MS PowerPoint and MS Excel essential; ACCESS, Salesforce or like tool
Five (5) or more years experience in a customer service position, preferably in physician services, medical sales or a related health care field.
Experience in transplant coordination, transplant education and community outreach with EMS, Home Health, Fire Department surrounding Transplant and MCS
Bachelor or Master’s degree in Nursing with a sales, business, marketing, public relations, communications background or experience
Database management familiarity preferred
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