Dignity Health

  • Patient Registration Representative

    Job ID
    Employment Type
    Inpatient Registration
    Hours / Pay Period
    Mercy Medical Center Mount Shasta
    Standard Hours
    AM, PM, NOC Shifts, Rotating Weekends and Holidays
  • Overview

    Mercy Medical Center Mt. Shasta is a member of the Dignity Health system of health care providers and is a not-for-profit medical facility. We are designated as a 25 bed Critical Access Hospital and are accredited by the Joint Commission on Accreditation of Health care Organizations. In addition to our acute care hospital we also own and operate two Rural Health Clinics providing walk-in immediate care as well as scheduled appointments for routine medical needs. We are located in the northernmost area of California and are part of a network of care, including Mercy Medical Center Redding and St. Elizabeth Community Hospital in Red Bluff. We are passionate about patient care, committed to community outreach, advocates for the underserved, and dedicated to ensuring that quality, affordable, health services are available to all who need them. For more information visit https://www.dignityhealth.org/north-state/locations/mercy-mtshasta.


    Position Summary:
    Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: Appropriate patient identification, Collecting accurate and thorough patient demographic data, obtaining insurance information and verifying eligibility and benefits, Determining and collecting patient financial liability and Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.



    Minimum Qualifications:
    • Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Experience in requesting and processing financial payments
    • Applicable education and/or training can be used to balance a lack of experience
    • High School diploma, GED or equivalent
    • Thorough understanding of insurance policies and procedures
    • Working knowledge of medical terminology
    • Able to perform basic mathematics for payment calculation Intermediate to advanced computer skills
    Preferred Qualifications:
    • Two (2) years of experience preferred
    • Knowledge of charity care programs as well as the various government and non-government programs


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