Dignity Health

  • Patient Registration Representative Apprentice

    Job ID
    2018-57510
    Employment Type
    Temporary
    Department
    Patient Registration
    Hours / Pay Period
    80
    Facility
    Sierra Nevada Memorial
    Shift
    Varied
    Location
    GRASS VALLEY
    State/Province
    CA
    Standard Hours
    varied hours and weekends/holidays
    Work Schedule
    8 Hour
  • Overview

    Dignity Health Sierra Nevada Memorial Hospital (SNMH) is a 104-bed acute care hospital located in Grass Valley, CA, providing compassionate, quality health care to residents and visitors of western Nevada County since 1958.  Sierra Nevada Memorial Hospital delivers a comprehensive range of health care services including inpatient and outpatient surgical services, family birth center/labor and delivery, emergency services, cancer care, and cardiology services. The not-for-profit hospital is an affiliate of the nationally recognized Dignity Health system, linking patients to important regional resources such as the Dignity Health Heart & Vascular Institute of Greater Sacramento and the Dignity Health Neurological Institute. For more information, visit snmh.org.

    Responsibilities

    Position Summary:

     

    Employing excellent customer service skills, the Patient Registration Representative Apprenticeship will provide on-the-job experience for those looking to develop a career in patient registration. This person will learn how to ensure a positive patient experience throughout the registration process in multiple areas of registration. They will insure appropriate reimbursement for services rendered, primary duties taught will include:

     

    a.) Appropriate patient identification

    b.) Collecting accurate and thorough patient demographic data

    c.) Obtaining insurance information and verifying eligibility and benefits

    d.) Determining and collecting patient financial liability

    e.) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

     

    The Patient Registration Representative Apprentice will work side-by-side with a Registration Representative assigned to them to ensure they adhere to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative Apprentice will learn to be an information source for patients and patient's families by explaining hospital policies, patient financial responsibilities, and Patient Rights and Responsibilities.

    Qualifications

    Minimum Qualifications:

    • High school diploma, GED or equivalent
    • Minimum 6 months of customer-facing customer experience working role either employed or as a volunteer basis
    • Attention to detail
    • Ability to multi-task in a hectic environment
    • Excellent communication skills
    • Desire to learn revenue cycle in a health care environment
    • Ability to work with other financial and clinical departments
    • Familiar with multiple computer systems.

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