Dignity Health

  • Regional Senior Director, Pharmacy Services

    Job ID
    Employment Type
    Full Time
    Hours / Pay Period
    Corporate Service Center
    Standard Hours
    Monday-Friday (8-5PM)
    Work Schedule
    8 Hour
  • Overview

    Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved.  In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.


    Position Summary: Regional Senior Director, Pharmacy Services:

    The Regional Senior Director, Pharmacy Services is responsible for providing oversight, direction and decision-making across the continuum of care (inpatient & outpatient) for the Pharmacy services within their defined region(s).   This position is accountable for the deployment and ongoing progression of the enterprise strategy   within their assisgned area(s) of responsibility  and is responsible for ensuring Pharmacy achieves performance excellence in terms of quality, safety, service, affordability and technology.

    To ensure the Pharmacy Service is contributing to Dignity Health’s regional and national success, the incumbent must establish strong collaborative relationships with key leaders within the market.  The Senior Director is a critical component of the interdisciplinary approach to patient care and is the primary representative for pharmacy services.  The Senior Director is expected to help create a positive and collaborative work environment, strengthening teamwork between clinical operations with patient care being a shared focus. 

    This leader provides oversight for the implementation and ongoing administration of the prescription drug program for the hospitals and clinics within the market. The incumbent is also expected to engage with physicians and other health care leaders to further integrate pharmacy services into care delivery and chronic disease management to achieve system-wide improvements in patient care outcomes and help meet population health goals. This position engages with senior leaders and key stakeholders to ensure the optimal utilization of technology and resources to support the implementation of system-wide pharmacy systems and processes; oversees drug utilization management efforts; manages the pharmaceutical supply chain; and is responsible for the financial operations and human capital resources within the market. 

    The Senior Director is responsible for contributing to the Dignity Health Pharmacy and Therapeutics Committee in full compliance with national quality standards and ensures that academically rigorous, evidence based clinical information is used for all drug/drug class reviews and decisions. 

    This position consistently supports compliance by maintaining the privacy and confidentiality of information, protecting the assets and intellectual property of the organization, acting ethically and with integrity; reporting non-compliance; and adhering to the applicable federal, state and local laws and regulations, as well as accreditation and licenser requirements; and Dignity Health policies and procedures.

    Core Duties: 

    Strategic Planning

    • Identifies opportunities to leverage pharmacy expertise to improve quality, safety, patient experience, access across the continuum of care, and the economic performance of the organization.
    • Participates in the development and deployment of a comprehensive strategic plan to drive best practices within Dignity Health’s Pharmacy Services.

    Medication Management

    • Ensures pharmacists participate as interdisciplinary team members whose responsibility is to monitor and improve patients’ medication-related outcomes.
    • Responsible for the development and compliance to evidence-based prescribing criteria that supports effective, safe, and fiscally responsible treatment.
    • Fosters pharmacist communication with patients and outpatient providers after discharge to ensure continuity of medication therapy and the monitoring of patient outcomes.
    • Accountable for the design, implementation and management of a safe, effective and efficient medication management system
    • Active leader/member of key internal committees and councils (i.e., Pharmacy &Therapeutics (P&T) Committee, Pharmacy Council, etc.) related to medication management and patient care.
    • Ensures safe handling of hazardous drugs by staff throughout the medication use process.
    • Develops and administers emergency /disaster plans that enable the continued operation of medication management systems.
    • Accountable for the management of controlled substances

    Quality Outcome

    • The Senior Director, Pharmacy Services takes leadership in program development to assure pharmacy is embedded in the care transition process with a focus on continuous improvement of medication reconciliation for all patient transitions.
    • The Senior Director, Pharmacy Services implements strategic plans that support pharmacy’s contribution to the patient’s experience as it relates to the care a patient receives upon admission, during the hospital stay, and upon discharge.

    Drug Utilization Management

    • Collaborates with peers to develop drug utilization and formulary initiatives that optimize therapeutic outcomes, reduce the risk of drug-related problems, and ensure the use of cost-effective pharmacotherapy throughout the system.
    • Assures there is adequate representation on the P&T Committee.
    • Identifies inappropriate drug utilization and leads efforts to modify practices to improve medication management.
    • Active member and participant on the antimicrobial team, pain management committee, and other specialized teams to ensure stewardship principles are applied to the prescribing, dispensing, and administration of therapeutic agents.

    Supply Chain Management

    • Responsible for the oversight of supply chain operations including procurement, receiving, security, inventory control, diversion prevention, and distribution policies across the organization.
    • Manages outsourced sterile products, alternative distribution channels used during drug storages, reverse distribution, and other methods of pharmaceutical waste disposal.

    Financial Management

    • Participates in planning and preparation of the annual operating and capital budgets
    • Accountable for the management of the regional pharmacy financial performance within the continuum of care. This includes:

              -Budget alignment with department and organizational objectives

              -Monitoring ongoing financial performance

              -Performing audits/ analyses as needed to ensure accurate, appropriate, and timely revenue capture

              -Evaluates medication expenditure patterns and reimbursement trends, including the development of value-based approaches to pharmaceutical reimbursement.

    • Manages the clinical and financial implications of specialty pharmaceuticals.

            -Seeks financial opportunities to improve the financial performance for the organization (retail, specialty, etc.).

    • Contributes to and advises on drug expenditures in the self-insured employee population and in payer shared-risk arrangements.

    Management of Staff

    • Recommends a sufficient number of qualified and competent persons to provide care/services that ensures stable staffing and maintains reasonable employee turnover.
    • Ensures the facilities effective and timely recruitment, orientation, training, education, mentoring, career development, and performance review and retention efforts are maintained.

    Regulatory and Accreditation Compliance

    • Ensures compliance with all national, state, and local regulations related to medications and their management.
    • Responsible for the implementation of State Board of Pharmacy, Drug Administration, Centers of Medicare and Medicaid Services, the Joint Commission, and other medication accreditation standards; for the maintenance of ASPH accreditation (where applicable).
    • Provides oversight of the 340B Drug Pricing Program for all Dignity Health covered entities, outpatient departments, and contract pharmacy arrangements.


    Technology Advancement in Support of Medication Management

    • Instrumental in the selection, planning, implementation and maintenance of data and technology that supports patient care.



    Minimum 3-5 years’ hospital pharmacy practice or executive leadership experience inclusive of organization operational management and decision-making within a healthcare system.


    Bachelor of Science degree in Pharmacy, hospital administration or business administration


    Lean/Six Sigma trained or equivalent. 

    Special Skills: 

    • Ability to plan, develop and implement programs and services that improve pharmaceutical care and service to patient, nursing, and the medical staff.
    • Demonstrates the personal leadership qualities and business acumen essential to operate effectively within the health system and advance the profession and practice of pharmacy
    • Expertise in managing/controlling pharmaceutical and operational expenses while maximizing patient benefit through an established formulary system operational expenses
    • Demonstrates leadership and collaboration skills, strong customer service orientation, team building, and personnel management
    • Familiarity with the change acceleration process and ability to successfully influence and maintain large scale change initiatives
    • Knowledge /understanding of various technology solutions that support patient care such as EHRs, computerized order entry, barcode assisted medication administration, telepharmacy, medication surveillance, infusion pumps, medication management etc.
    • Ability to manage all aspects of Pharmacy services for inpatient and outpatient including retail pharmacies, infusion centers, mail order services, specialty pharmacy.
    • Demonstrates expertise in and understanding of federal and state pharmacy statutory and regulatory provisions, knowledge of 340B programs and contracting.
    • Experience in managing a highly complex pharmacy enterprise and experience leading large scale pharmacy operations and performance improvement projects.



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