Dignity Health

  • Tech Support Specialist - Lawson

    Job ID
    Employment Type
    Full Time
    Supply & Service Resource Management
    Hours / Pay Period
    Dignity Health System Office
    Standard Hours
    Mon-Fri 8-5PM)
    Work Schedule
    8 Hour
  • Overview

    Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved.  In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook


    Position Summary - SSRM Tech Support Specialist:

    This position is responsible for successfully supporting the SSRM applications in accordance with Dignity Health-wide standards.  Additionally responsible for extrapolationg data from multiple sources, organizations, and presenting the outcome to local facility leadership.  Ths position will also demonstrate strong data analytics skills, manage processes that will bring the customer value.



    Dignity Health and Sponsoring congregations are committed to furthering the healing ministry of Jesus.  Resources are dedicated to: delivering compassionate, high-quality, affordable health services; serving and advocating for our sisters and brothers who are poor and disenfranchised; and collaborating with others in the community to improve the quality of life. 


    Essential Functions:

    1. Utilizing several source documents and procedural standards, this position is responsible to maintain the SSRM applications (Lawson, DHCC, WebTool) on a regular basis. Attends and participates in continuing education as appropriate e.g. conferences, seminars, workshops.
    1. Freely shares knowledge and information to assist in educating and training colleagues.
    1. Performs all functions according to Dignity Health policies and procedures, adheres to regulatory and accreditation requirments as applicable. Provides excellence customer service to all Dignity Health employees.
    1. Participates in meetings where appropriate, lead strategy sessions, contributes on special projects, contributes to continuous improvement of process, customer service, financial outcomes, and value add.
    1. May be assigned to a variety of other business information or business unit support work.


    • Lead implementation of new Lawson MM companies, ensuring appropriate data migration, end-user training, and adherence to project milestones. Assess the degree of change management required to meet technology and business goals. Work collaboratively with facility materials management, other functional leaders. Manage the site resources jointly with MM management to insure tasks are completed as scheduled
    • Maintain project plans for future implementations, post implementation reviews and remediation efforts, and report/indicator development and distribution.
    • Demonstrates the ability of strong analytical skills to understand outcomes, participates in the development of standardization and communication
    • Services as a resource for troubleshooting and resolving issues related to SSRM informatics
    • Insures and maintains data integrity
    • Drives optimal utilization of the Lawson application and other technology to ensure capabilities are being maximized and related policies, procedures and processes are functioning
    • Accountable for resolution of Lawson Materials Management support tasks in coordination with Dignity Health-IT Production Support Staff. Accomplish all tasks according to Dignity Health Standards.
    • Work with the Dignity Health materials management community and SSRM team members to identify and implement best practices and optimal use of Lawson tools
    • Develops and maintains professional working relationships; utilizes networking and teambuilding skills to accomplish goals and meet customer and team needs
    • Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice.
    • Establishes expectations in collaboration with customer and insures they are being met. Seeks informal feedback from customers.
    • Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement. Process and monitor all inbound/outbound documents.  Communicate with SSRM, local facilities, AP, as needed.
    • Assess the degree of change management required to meet technology and business goals
    • Provide data for validation for local facilities
    • Review and test upgrades, and added functionality in order to support facility implementation.
    • Ensure that appropriate change management and training occurs with any SSRM Application modification or new SSRM Application processes
    • Develop and train strong, knowledgeable users across Dignity Health
    • Attend required training sessions on SSRM applications in order to successfully uphold the design decisions for the Materials Management production for Dignity Health-wide standard implementation

    Reporting Relationship:

    • Director, Support Services



    Minimum Required:

    • 5 years of progressively responsible professional business experience in a Materials Management healthcare environment or equivalent experience.
    • 3 years directly involved with the implementation or operation of Materials Management software
    • Proficiency in the Lawson Material Management system vs 9.0 or greater


    Minimum Required:

    • Bachelor Degree - Graduation from a four-year university or college

    Special Knowledge, Skills, Abilities:

    • Proficiency in the Lawson Material Management system vs 9.0 or greater
    • Proficiency in a variety of data analysis programs including Microsoft Access and Excel
    • Ability to work successfully in a matrix environment,
    • Experience manipulating large data sets and, an appreciation of data integrity issues
    • Demonstrated team leadership and facilitation skills
    • Strong background in reporting along with enterprise reporting business experience


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