Dignity Health

  • Medical Office Representative

    Job ID
    2018-53996
    Employment Type
    Full Time
    Department
    Family Practice Residency Program
    Hours / Pay Period
    80
    Facility
    Dignity Health Medical Group Northridge
    Shift
    Day
    Location
    NORTHRIDGE
    State/Province
    CA
    Standard Hours
    Mon-Fri (8-5PM)
  • Overview

    Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California.  Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.   Dignity Health Medical Group – Northridge Family Medicine, a service of Dignity Health Medical Foundation, is conveniently located on the Northridge Hospital Medical Center campus and offers full service family medicine, hospital medicine, maternity care, sports medicine, and pediatric services to the community. In addition to more than 10 family medicine providers, we are part of one of the few teaching hospitals in the valley, where the Dignity Health Family Medicine Residency at Northridge (affiliated with the David Geffen School of Medicine at UCLA) has educated family physicians for more than three decades, many of whom stay to serve this community.

    Responsibilities

    Position Summary:
     
    The Medical Office Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.
     

    Qualifications

    Minimum Qualifications:
    • Minimum 2 years of experience in an outpatient setting as a Medical Office Receptionist required, or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 2 years of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation. Medical Terminology required
    • Must have knowledge of Medicare/Medical/HMO Billing (ICD-9, CPT codes)
    • Bilingual (English/Spanish) required
    • High School diploma or equivalent
    • Excellent interpersonal, organizational and customer service skills are essential
    • Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment
    • Impact of Decisions: Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community
    • Internal/External Contacts: Patients, physicians and other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members and vendors.
     
    Preferred Qualifications:
    • Familiarity with an electronic practice management system is preferred
    • Experience with multi-line phones/ACD phones preferred. Medical terminology preferred
     
     
    **This position is represented by SEIU-UHW**
    ***The ideal candidate may work Saturdays to support the Saturday clinics***

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