Dignity Health

  • Intl Patient Services Program Mgr.

    Job ID
    Employment Type
    Full Time
    Patient Navigation & Outreach - BNI
    Hours / Pay Period
    St Josephs Hospital and Medical Center
    Standard Hours
  • Overview

    Hello humankindness


    Located conveniently in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 450+ bed, not-for-profit hospital that provides a wide range of health, social and support services.  We are extremely proud to be a nationally recognized center for quality tertiary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute , Norton Thoracic Heart and Lung Institute , The University of Arizona Cancer Center at St. Joseph's , and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro rehabilitation, orthopedics, and other medical services.


    U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery.  In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, a strategic alliance with Phoenix Children's Hospital, and a partnership with The University of Arizona Cancer Center.

    Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix, area. More than 117 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.


    St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies.


    Look for us on Facebook and follow us on Twitter.

    For the health of our community ... we are proud to announce that we are a tobacco-free campus.


    Join us now as we look for a dynamic International Patient Services Program Manager. In this position the International Patient Services Program Manager manages the international patient services program for Barrow Neurological Institute (BNI) and St. Joseph's Hospital &Medical Center (SJHMC). They will serve as the liaison between international patients, their BNI and SJHMC physicians, and their hospital nursing, allied health, and support staff to ensure that patient care services for international patients are well coordinated and culturally attuned. They will review and prepare relevant documents and records related to patient care and medical tourism.


    The International Patient Services Program Manager facilitates and coordinates payment arrangements with the patient, the patient's insurance company, physician offices, hospitals, embassies and the SJHMC patient billing office. This position reports to the BNI Manager, Outreach and Patient Navigation and works collaboratively with the physician, nursing, allied health, and support teams that render care to international patients, and with staff from the Barrow and SJHMC Foundations.


    Minimum Requirements:

    Bachelors Degree 

    Three (3) years of healthcare or hospitality experience

    Strong communication skills to effectively interpret and convey complex clinical and financial information to a variety of audiences.

    Strong interpersonal skills to effectively navigate a matrix organizational structure.

    Computer skills and the ability to utilize automated hospital billing and record systems.

    Versed in bi-lingual medical terminology.

    Able to speak, read, and write fluently in Spanish and English.




    Demonstrated knowledge and experience in working with other cultures 

    Experience living, working, or studying abroad.

    Registered Nurse 

    Certified Healthcare Interpreter (CT INTPRT) 

    Medical Tourism Experience

    Ability to navigate U.S. and international healthcare delivery systems 



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