Dignity Health

Product Owner Digital Tech

Job ID
Employment Type
Full Time
Digital Strategy
Hours / Pay Period
Dignity Health
Standard Hours
Mon - Fri (8-5 PM)



Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charity care, community benefit, and unpaid cost of government programs. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.




Product Owner II – Digital Products



Posting Location: Phoenix

Travel: up to 25%




Dignity Health is seeking a Product Owner who can help us conceive and deliver on new, creative digital offerings to create an intensely positive and personal experience primarily for our Provider Search and Schedule product.


In this role, you will lead a digital product team responsible for enabling our current and potential patients to find the right care, book appointments online, manage their engagement with Dignity Health, our providers and our services both in a web and mobile-first experience and much more.  You will own the roadmap, design, development, testing and deployment of your product(s) from beginning to end.  You will be responsible for innovating, prioritizing and delivering some of Dignity Health’s most strategic initiatives.  You will directly impact the digital direction of the organization as well as have a significant bottom-line impact on our business and ability to support our mission to serve the underserved and disenfranchised.

A successful candidate will bring: deep software development and user experience expertise in the digital consumer-facing space; strong business acumen and judgement; ability to define and deliver visionary, ground breaking products; measured value; data-driven decision making; consideration of the needs of internal stakeholders; success in vendor and cross-functional team management; the ability to work within a fast moving, startup environment in a large company.

If you are smart and can demonstrate it, comfortable with rolling up your sleeves and getting your hands dirty, naturally curious and focused on solutions, confident in expressing your point of view from a position of knowledge and experience while being receptive to feedback, open to revising plans when appropriate and importantly, "result driven" – you are the right person to apply.


This is a strategic role, managing the product from inception to phase out, including product launch, feature iteration and support.



Primary Responsibilities Include:

  • Identify with the overall product vision and prioritize product requirements
  • Collaborate with Physicians and Market Development Representatives regarding physician scheduling offerings as it pertains to product development and impact on operations
  • Act as the voice of the customer (consumers, patients and providers) in the design and development of consumer and patient healthcare related products
  • Work with Agile principles to align teams, communication and transparency
  • Elicit requirements, synthesize and document them to be prioritized
  • Collaborate with architects and other internal stakeholders to come up with the best creative and innovative solution
  • Adapt to changing priorities and account for the necessary adjustments
  • Manage and refine the team backlog with current and future features
  • Plan product releases
  • Create definition of value and track through metrics and feedback, adjusting product roadmap to account for results
  • Create and implement innovative solutions to provide value
  • Provide escalation and block removal for the scrum team when needed


Additional Detailed Responsibilities:

  • Develop and adapt the product vision and product roadmap in close partnership with Digital Leadership and the Technical Architecture team.
  • Observe, learn about and analyze the market. Conduct market research to determine consumer and patient needs and identify competitors when needed.
  • Provide intake for customer and stakeholder feedback/suggestions, incorporating into the product roadmap and backlog where appropriate including facilitating consumer focus groups.
  • Manage relationships and participate in forming requirements for product delivery vendors.
  • Observe, learn about, contact and analyze customers and end users of the product.
  • Build relationships and engage with every stakeholder of the product regularly.
  • Provide and teach every available business number to the development team to connect them with the product and its customers to make informed decisions together.
  • Report to senior management and stakeholders regularly.
  • Turn ideas into further products, ideally MVPs.
  • Resolve problems with products, working across teams.
  • Learn and refine the product’s whole value stream, like procurement upstream and marketing and sales downstream.
  • Share insights throughout the company regarding the product
  • Track assigned budget and resources and provide input to the annual budget development process. Prepare cost estimates and budget recommendations. Monitor expenditures.
  • Serve as a liaison with internal departments, executives, external organizations and public representatives. Represent the organization at a variety of meetings, public events, on committees, and/or other related events regarding services, programs, projects and facilities.
  • Work closely with the Digital Client Success Quality Assurance Team and Vendor Quality Assurance Teams to ensure the preparation of test plans and scripts for technical and functional testing, execution of test cases and scenarios for the product, documentation of all issues, collaboration with other team members, and follow through to problem resolution.
  • Establish communication plans and deliver project status by publishing high-quality project reports and presentations.
  • Supervise staff including prioritizing and assigning work



Minimum Qualifications


  • Experience
    • 3+ years of Product Management experience for high-tech products or services in the fields of either e-commerce, finance, hospitality, healthcare or web development with a marketing consumer-based bias
    • Experience managing large cross-functional teams, building relationships with people at a variety of levels and influencing senior leadership.
    • Demonstrated ability to conceptualize, launch and deliver one or more digital products on time and with value provided
    • 3+ years in the Healthcare industry preferred
  • Education
    • Bachelor’s Degree in a Related Field or Equivalent Professional Experience required
    • Certification as Product Owner preferred


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply, or can't find a relevant opportunity?

Join one of our Talent Communities to learn more about a career at Dignity Health and experience #humankindness.