Dignity Health

  • Laundry

    Job ID
    2018-47781
    Employment Type
    Seasonal/Casual/OnCall/Supplemental
    Department
    Environmental Services
    Hours / Pay Period
    .01
    Facility
    Dominican Oaks
    Shift
    Evening
    Location
    SANTA CRUZ
    State/Province
    CA
    Standard Hours
    Mon - Fri (1 pm - 9:30 pm) - occassional Sa & Sun hrs may be required
  • Overview


    Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers

    throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health � one of the largest health systems in the

    nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-

    hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we

    serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support

    and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful

    work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and

    stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care

    and service.

    Responsibilities


    The Medical Office Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages.


     


    The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.


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    REQUIREMENTS:


    - Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.


    - High School diploma or equivalent


    - Excellent interpersonal, organizational, and customer service skills are essential.


    - Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.


    - Familiarity with an electronic practice management system is preferred.


    - Experience with multi-line phones/ACD phones preferred. Medical terminology preferred.


     


    **This position is represented by SEIU-UHW**


    ***The ideal candidate will work Saturdays to support the Saturday clinics***

    Qualifications

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write simple correspondence.
  • Ability to read, write, speak and understand English.
  • Ability to demonstrate basic math skills.
  • Ability to follow instructions and demonstrate good judgment and problem solving skills.
  • Options

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