Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.
The Patient Logistics RN supervises the transfer center activities for Dignity Health Facilities. The position functions as the supervisor during their assigned shift to support the department and staff to carry out the patient logistics program responsibilities. The Patient Logistics RN collaborates with customers and staff to ensure efficient and effective communication with others, including but not limited to: hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors to ensure patients are assigned rooms in an expedient manner utilizing all critical resources within the organization to expedite this process. Primary responsibility for completing quality assurance reviews of work performed and communicating with department manager and director the outcomes of the review and any identified issues or barriers.
Collect objective/subjective data for effective and appropriate transfers of patients
Determine facility designation based on diagnoses, planned procedure and level of care requirements
Maintain constant communication with both internal and external sources of information concerning patient transfers
Utilize nursing knowledge and assessment to prioritize patient transfers based on urgency of patient’s condition, utilization of available beds.
Communicate effectively with hospital staff to allow for patient flow. Responds efficiently during emergency situation for appropriate transfer of all patients
Evaluate effectiveness of patient transfer in collaboration with Dignity Health facility
Make judgments, decisions and modify patient transfer priorities based on evaluation
Perform legible, timely, concise and accurate documentation according to policies and procedures
Proficient and competent with computerized documentation
Accept responsibility and accountability for own decisions and behaviors
Recognize , accept and cooperate with direction from facility leadership
Participate in orientation of new staff
Serve as resource to staff from other hospitals and vendors
Continue education by attending non-mandatory education offerings specific to area of practice
Maintain awareness of issues related to nursing profession
Provide measurable written goals appropriate to level of experience during annual appraisal process
Demonstrate effort to achieve pre-set goals throughout the year
Maintain a safe working environment by utilizing appropriate resources, protocols, procedures, and communication to appropriate personnel
Apply safety precautions and principles to patient care, including all National Patient Safety Goals
Communicate clearly and effectively using proper communication etiquette
Use medical terminology accurately
Include reporting abnormalities or change in patient condition to appropriate personnel in a timely manner
Participate in service line growth and Dignity Health quality initiatives
Include patient satisfaction and core measures
Current California RN license
Proven proficiency with all Microsoft Office applications
Familiarity with TeleTracking, Cerner and Midas
Excellent verbal and electronic communication stills, including professional telephone and email etiquette
RN with 3-years of clinical experience, one to include acute hospital
Must have the ability to communicate effectively with a variety of customers including patients, providers, hospital and office staff, health plans, medical groups, internal departments, community resources, and peers
Ability to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environment
Ability to multi-task and prioritize
Excellent organizational and communication skills and ability to meet timeframes
Ability to learn quickly and retain complex information
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