Dignity Health

Clinical Liaison -Marketing Acute Rehabilitation

Job ID
2018-46280
Employment Type
Full Time
Department
Business Development Planning
Hours / Pay Period
80
Facility
Saint Marys Medical Center
Shift
Day
Location
SAN FRANCISCO
State/Province
CA
Standard Hours
8-5 pm

Overview

St. Mary’s Medical Center is a full-service acute care facility with more than 575 physicians and 1,100 employees who provide high-quality and affordable health care services to the Bay Area community. Home to advanced medical practices, such as the nation’s first digital cardiac catheterization laboratory, pioneering spine surgery and comprehensive rehabilitation, St. Mary’s Medical Center is one of San Francisco’s leading hospitals, offering patients a full range of outpatient and inpatient services delivered with the human touch. Strategies and business development are centered around Oncology Services, Cardiac Services and Orthopedics.

Responsibilities

*** Sign on bonus available****

The Clinical Liaison provides proactive service and support to internal and external patients, families, and referral sources seeking admission to Dignity Health San Francisco Acute Rehabilitation; reviews and critically analyzes relevant medical records to rapidly determine appropriateness for acute rehabilitation admission; and responds to requests for screening in an efficient, timely, and professional manner. Develops and maintains positive referral relationships with external facilities in the Bay Area to increase referrals and ease patient transition to acute rehabilitation. Meets with potential patients and families in a competitive market to inform them of the specific benefits of Dignity Health San Francisco Acute Rehabilitation. Educates patients, families, and referral sources about the admissions process, financial/insurance coverage of services, and alternate levels of post-acute care; works with the Director and Acute Rehabilitation Leadership Team to develop marketing strategies and program offerings to meet the needs of patients and referral sources. Applies Dignity Core Values to the performance of every job duty. These Values include Dignity, Collaboration, Justice, Stewardship, and Excellence.

 

Qualifications

 

Required:

  • Experience working with an adult disabled population. Excellent written and interpersonal skills for functioning in a team environment. Working knowledge of regulatory and reimbursement mechanisms. Ability to function independently in a fast-paced, stressful environment.
  • 3+ years working in a hospital-based clinical setting in a direct care or ancillary role; evidence of exceptional customer service, referral management, and patient/family satisfaction experience.        
  • Bachelor’s degree from an accredited college or university in Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, or Social Work.            
  • Current California clinical license or certification in Occupational Therapy, Physical Therapy, Speech Language Pathology, Social Work, or Nursing.
  • Current California Driver’s License

            AHA CPR/BLS

Preferred:

1+ years working in an Acute Rehabilitation or Skilled Nursing unit in a direct care or ancillary role; evidence of leading effective marketing or referral management project(s), and/or patient/family satisfaction improvement processes                  

Master’s or Doctorate degree in the above.

 

 

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