Dignity Health

Access Care Rep

Job ID
2017-44341
Employment Type
Seasonal/Casual/OnCall/Supplemental
Department
Patient Registration
Hours / Pay Period
8
Facility
St Bernardine Medical Center
Shift
Varied
SAN BERNARDINO
CA
Standard Hours
8

Overview


Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Bernardine Medical Center is a  342-bed, acute care, nonprofit hospital located in San Bernardino, California.  The hospital offers a full complement of services, including the Inland Empire Heart and Vascular Institute, an award-winning orthopedics program, surgical weight loss, and is an official Neurovascular Stroke Center, as designated by ICEMA.  The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems.  Visit https://www.dignityhealth.org/socal/locations/stbernardinemedical for more information.

Responsibilities

The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient’s stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital’s bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families.



This position requires the full understanding and active participation in fulfilling the Mission of St. Bernardine Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support St. Bernardine Medical Center’s strategic plan and the goals and direction of the quality improvement/process improvement activities.



Minimum Requirements:


  • Two years hospital or urgent care registration experience.

  • Computer literacy

  • 4500 Key strokes per hour

  • Excellent communication skills, and ability to interact well with the public and other hospital departments

  • Knowledge of medical terminology

  • Ability to be flexible with hours .


Preferred Requirements:



  • Knowledge of admissions procedures, government bylaws, managed care and associates insurance preferred

  • Bilingual skills desirable (English/Spanish)

  • BCLS Certification preferred.


Position is represented by SEIU

Qualifications

Two years hospital or urgent care registration experience Computer literacy; 4500 Key strokes per hour; Excellent communication skills, and ability to interact well with the public and other hospital departments; Knowledge of medical terminology; Knowledge of admissions procedures, government bylaws, managed care and associates insurance preferred; Bilingual skills desirable (English/Spanish); Ability to be flexible with hours BCLS Certification preferred

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