Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.
Position Title: Director, External Communications & Stakeholder Relations
The Director, External Communications and Stakeholder Relations is responsible for issues management across the system, and in partnership with service area communicators. He/she collaborates with subject matter experts within the system office to proactively prepare for and manage issues that have the potential to impact Dignity Health’s positive reputation. In support of service areas he/she maintains the issues playbook (hard copy and box), and ensures that communicators are kept up to-date, or trained, as needed, on existing resources to manage issues. He/she works with SVP/VP and subject matter experts to ensure that Dignity Health manages as best as possible through the unexpected issue. Interacts in a collaborative manner across the organization to define program needs and requirements related to stakeholders, while serving as an internal consultant that drives required change management to meet objectives aligned with organizational needs to get in front of issues. Builds vision and mechanism to identify, create and disseminate a broad range of creative assets and educational efforts, such as print materials, presentations, newsletters, digital strategies, advertising, events, etc., to carry out strategies and tactics to manage positive reputation. Builds and maintains relationships with reporters that are known to cover controversial topics.
Education and Experience:
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