Dignity Health

Director Ambulatory Transformation

Job ID
Employment Type
Full Time
Physician Integration
Hours / Pay Period
Dignity Health
Optional Work Location
Standard Hours
Mon-Fri (8-5 PM)


Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved.  In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.


Position Summary:

The Director of Ambulatory Transformation is responsible for day-to-day operational management of Dignity Health’s large-scale ambulatory transformation program.

This is accomplished through the implementation and integration of strategic directions, organizational alignment, and a dedicated commitment to excellence within and across all ambulatory care center service line organizational boundaries. A key function of this leader is to engage staff and expand the capacity of the organization to lead change successfully through a deeper understanding that change must now be virtually continuous and requires the ongoing support for an exceptional employee-patient experience.


The Director of Ambulatory Transformation collaborates with the Senior Leadership Team and Operations management, in formulating, implementing, and evaluating transformation objectives/strategies for Operations, and is accountable for achieving both short and long-term strategic, business, and financial goals/objectives collaboratively with local clinic leadership, physicians and other department directors to meet value added strategic goals. Collaborates closely within various areas of Dignity Health and Dignity Health Medical Foundation and must demonstrate exceptional collegial and productive working relations with others. The Director of AmbulatoryTransformation is accountable to the organization for ensuring the Mission, Vision, and Values and Standards of Conduct for Dignity Health.  Complying with all local, state, and federal requirements implements and maintains policies and procedures, clinical and patient-care practice standards, budgets, and staff development. This position reports to the Senior Vice-President, Physician Integration.


Core Duties:

  • Lead process improvement transformation within the ambulatory setting. Lead cross-functional teams to develop, document, communicate and implement new processes. Provide process improvement and leadership to initiatives and Physician Integration, identify opportunities for improvement and implement new solutions.
  • Direct and coordinate the activities of multiple centralized resources supporting the program, including: Performance Excellence, IT, Office of Digital, Finance, Communication, Corporate Real Estate and external consultants
  • Translate the vision of senior executive stakeholders and team members into an action plan
  • Oversee and maintain timelines and plans for deployment
  • Ensure the program is tracking to goals and initiate coarse correction as needed
  • Facilitate the adoption of a management system designed to embed continuous improvement into clinic operations. Coach others and model the management system in action by rounding at clinics, reinforcing daily visual management practices, participating in – or leading when needed – improvement events
  • Proactively integrate the philosophy and practice of continuous quality improvement to meet desired goals and metrics across the system.
  • Lead, plan, direct, monitor and strive for optimal performance for assigned ambulatory care centers
  • Directs the management of clinical operations, programs and services that add value and are integrated with nursing practice standards, service priorities and performance/outcome measures, as well as with strategic, business, and organizational goals/objectives.


Minimum Qualifications:

  • Bachelor Degree in Nursing, Healthcare, Business, Organizational Development and/or Management
  • Minimum of 5 (five) years of recent healthcare administration and/or change management experience.
  • Demonstrated ability to effectively lead productive complex teams, which could include leaders of teams and teams located in various geographic locations.
  • Strong ability to influence without authority and to work in a highly matrixed environment.
  • Strong communication skills.


Preferred Qualifications:

  • Experience in Lean-based transformation
  • Human Centered Design principles
  • Experience with major change initiatives in the ambulatory health care setting.
  • Clinical licensure



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply, or can't find a relevant opportunity?

Join one of our Talent Communities to learn more about a career at Dignity Health and experience #humankindness.