Dignity Health

PBX Operator

Job ID
2017-41278
Employment Type
Full Time
Department
Telecommunications
Hours / Pay Period
80
Facility
St Josephs Hospital and Medical Center
Shift
Night
Location
PHOENIX
AZ
Standard Hours
varied

Overview

Located in the heart of Phoenix, Ariz., St. Joseph's Hospital and Medical Center is a 586-bed, not-for-profit hospital that provides a wide range of health, social and support services with special advocacy for the poor and underserved. St. Joseph’s is a nationally recognized center for quality tertiary care, medical education and research. It includes the internationally renowned Barrow Neurological Institute, the Muhammad Ali Parkinson Center, the Norton Thoracic Institute, a campus of Creighton University’s Medical School and the first Level I Trauma Center in Arizona verified by the American College of Surgeons. U.S. News & World Report routinely ranks St. Joseph’s among the best hospitals in the United States for neurology and neurosurgery. For more information please visit our website at https://www.dignityhealth.org/arizona/locations/stjosephs.

Responsibilities

At Dignity Health St. Joseph’s Hospital and Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Phoenix, Arizona.  As part of our team, you will provide clinical expertise, support and oversight that helps ensure our patients receive exceptional care.  As a member of our team, you will have the opportunity to champion the change by joining in our mission of healing through humankindness.

 

Join us now as a PBX Operator Intermediate in Telecommunications. The PBX Operator is responsible for using computer and telephony systems to quickly and kindly answer and appropriately route incoming calls. The PBX Operator handles and announces life safety code calls using multiple systems including overhead public address and digital paging systems. The incumbent communicates clearly and professional to achieve desired goals.

 

 

Qualifications

MINIMUM REQUIREMENTS: 
HS/GED Diploma

Basic computer skills including experience with Word and Excel
Ability to work under stress, fast paced and stay organized

Excellent communication skills

Comfortable and clear speaking voice when with making public address announcements


PREFERRED QUALIFICATIONS: 
One year PBX operator experience or hospital-related experience

Bilingual Spanish speaker

Three years customer service experience, in a hospital PBX or high volume call center environment

Must be able to multi-task and prioritize during high stress situations (code scenarios).

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