Dignity Health

Learning And OD Consultant

Job ID
2017-34176
Employment Type
Full Time
Department
Learning & Organization Development
Hours / Pay Period
80
Facility
Mercy Healthcare Sacramento
Shift
Day
Location
RANCHO CORDOVA
Optional Work Location
US-CA-Pasadena
CA
Standard Hours
varies

Overview

Dignity Health, one of the nation’s largest health care systems, is a 21-state network of 9,000 physicians, 59,000 employees, and more than 400 care centers, including hospitals, urgent and occupational care, imaging centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved.  In FY15, Dignity Health provided $1.7 billion in charitable care and services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.

Responsibilities

Position Summary:
 
This position is responsible for the collaborative development and deployment of the enterprise-wide learning and organization development (L&OD) programming tools and processes in support of projects aligned with Dignity Health’s strategic and operational goals (e.g., Transformational Leadership, Patient Experience).
 
The Consultant analyzes data from multiple sources (e.g., Learning Consultants, Operations, Leadership, etc.) to diagnose organizational issues that present a barrier to success and to identify best practices that boost performance and support continuous improvement.
This position is principally accountable for creating and delivering high quality tools and initiatives that create maximum impact and grow individual and organizational capabilities and help the business succeed.
 
As an internal Learning and OD resource, the Consultant develops relationships with multiple stakeholders, assesses needs and collaborates with team members to identify, design and deliver appropriate solutions. Additional responsibilities include standardizing processes. 
 
Essential Functions:
  1. Consults with leaders across the system to identify and create organization development solutions
  2. Facilitates cross-functional team in needs analysis, scoping, prioritizing and launching of organization development solutions to enhance and leverage organizational capabilities
  3. Manages projects appropriately to accomplish deliverables while adhering to scope and timelines
  4. Collaboratively designs, interventions for teams using organization development practices, sound change planning, including communication plans and sustainment practices to speed acceptance, adoption and impact
  5. Collaborates with other learning and organization development staff, vendors and faculty in designing and delivering processes, tools (e.g. assessments) and interventions
  6. Creates and implements evaluation and sustainment plans to demonstrate the business impact of learning and organization development services
  7. Achieves desired outcomes operating in a team-oriented, process-focused environment, applying an understanding of adult learning principles, group dynamics and organization development practices
  8. Facilitates team and department effectiveness initiatives designed to improve work process, communication, and culture on an as-needed basis to support team, departments, and facilities
  9. Achieves desired outcomes operating in a team-oriented, process-focused environment, applying an understanding of adult learning principles and group dynamics
  10. Is a resource for other duties as assigned including other learning and organization development initiatives
 

Qualifications

Minimum Qualifications:

  • 5 + years of learning and organizational development related experience with strong HR in a large, multi-site, geographically dispersed complex organization
  • 5 years HR Operations experience
  • Bachelor’s degree in Organizational Development, Organizational Psychology, Education, Healthcare or related field or equivalent combination of education and experience is required
  • Ability to inspire action among diverse population with multiple perspectives without direct authority; handle resistance and conflict constructively
  • Project management skills required to support program design and implementation across the enterprise
  • Must be able to manage risk and ambiguity, define scope, and manage multiple priorities and client expectations to meet program objectives
  • Advanced interpersonal skills necessary in order to collaborate with all levels of the organization and operate across a diverse health care delivery environment
  • Business acumen, systems thinker; understands how talent enables business to grow and achieve goals
  • Demonstrated ability to coach, give and receive feedback to and from all levels or the organization in a manner consistent with our Mission and Values
  • Excellent written and verbal communication skills required
  • Must be able to translate complex concepts and problems into verbal and written presentations
  • Advanced consultative skills able to adapt to a variety of audiences including executives, physicians, business and other formal and informal leaders
  • Proven experience designing and delivering learning programs tied to business objectives
  • Must have advanced computer skills in word processing, Excel, and PowerPoint applications
  • Travel Requirement: 75% across region and up to 25% beyond as business needs dictate
  • Preferred Qualifications:
  • Certifications from SHRM preferred
  • Prior external or internal consulting, individual assessment, engagement, performance improvement, measurement and analysis background is highly preferred
  • Master’s Degree in related field is highly preferred
  • Certifications in Crucial Conversations, or related programs preferred 

 #LI-DH

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