Patient Registration Specialist

Sierra Nevada Memorial Hospital has proudly served as the sole healthcare provider for western Nevada County for more than 50 years. Much has happened since the hospital opened in 1958, including additions in 1994 of a 68,000 square foot Outpatient Center, a comprehensive Cancer Center and most recently, the opening of the Sierra Nevada Diagnostic Center in the fall of 2006. SNMH is a licensed, acute care hospital providing a full range of services including cardiovascular, surgical, emergency and diagnostic. SNMH offers access to the SNMH Health Sciences Library. The library features continuing and medical education for healthcare professionals, diabetes classes, prenatal classes, cancer support groups, and family caregiver classes. In addition, we have more than 90 board certified primary and specialty care physicians on our active and associate medical staff.

Position Summary:

Employing excellent customer service skills, the Patient Registration Specialist is responsible for ensuring a positive patient experience throughout the registration, insurance verification, benefit analysis, and financial clearance process. Primary duties include appropriate patient identification, financially clearing patients during the pre-registration, registration, admission process and prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment and Billing Assistance Program as well as government and non-government based payment assistance programs.

The Patient Registration Specialist ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Registration Specialist determines and collects the patient’s financial liability and/or arranges payment plans.

The Patient Registration Specialist is an information source for patients and families by explaining organization policies, patient financial responsibilities and Patient Rights and Responsibilities.

Minimum Qualifications:

• High School diploma, GED or equivalent
• Minimum 2 years of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle-related role
• Minimum 1 year of experience in customer service, preferably in a healthcare environment
• Thorough understanding of insurance policies and procedures
• Working knowledge of facility pricing structure and cost estimates
• Basic knowledge of ICD-10 and CPT terminology
• Working knowledge of medical terminology
• Able to perform basic mathematics for payment calculation
• Experience in requesting and processing financial payments
• Intermediate to advanced computer skills
• Excellent interpersonal, communication and customer service skills

Preferred Qualifications:

• 3 years of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle-related role preferred
• Thorough knowledge of charity care programs as well as various government and non-government payment assistance programs preferred