System Director, Provider Operations

Job ID
Employment Type
Full Time
Physician Integration
Hours / Pay Period
Dignity Health System Office
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Work Schedule
8 Hour
CA-Rancho Cordova


CommonSpirit was created by the alignment of Catholic Health Initiatives and Dignity Health as a single ministry in early 2019.  More than 150,000 physicians, nurses, caregivers, and other staff are employed by CommonSpirit  Our hospitals and care centers cover 21 states.  CommonSpirit has the size and ability to scale best-in-class clinical service lines; recruit and retain top talent; standardize operations to improve quality and reduce the cost of care; and advocate more effectively for all people, especially those who are poor and vulnerable. For more information, please visit our website at You can also follow us on Twitter and Facebook.


Job Summary / Purpose:

The role is responsible for designing, developing and overseeing strategies for CommonSpirit to improve its use of temporary physician and advanced practice providers, establishing provider contracting strategies, structures and processes in order to ensure that provider contracting addresses CommonSpirit Health business objectives including competitive contracts, compliance requirements and economic risks, and lead in other CommonSpirit Physician Enterprise innovation strategies. This leader will drive increased consistency and effectiveness of these agreements and applicable practices and procedures using strategic contracting strategies and relationships with the goal of ensuring that these agreements are designed and implemented in a manner that drives affordable, high-quality and accessible care. This leader will manage outside vendors and related contract negotiation and implementation. Responsible for establishing overall direction, standards, policies and procedures, and standardized data, tools and best practices to support effective implementation of temporary physician and advanced practice provider contracting and administration of agreements. Serves as a key member of the Physician Enterprise leadership team.

Essential Key Job Responsibilities:

  • Identifies program goals, metrics and strategies for enhancement of temporary physician and advanced practice providers, and overall provider contracting strategies for employed providers.
  • Oversees, aligns and coordinates enterprise provider strategy development to meet organizational objectives through leveraging best practices, reducing unwarranted variation. Ensures each Physician Enterprise region has a provider contracting strategy that meets long and short-term division needs
  • Leads the designs and implementation of new methodologies for internally managed temporary provider strategies and other innovative designs. Ensures a system coordinated effort and that each Physician Enterprise region aligns with this effort.
  • Create national model for provider employment agreements with common components across all regions and oversees strategies for third party provider agreements. Leads regions in developing multi-year approaches to meet common standards and increase alignment across the enterprise. Engage with division leaders to align around national provider contacting initiatives to achieve desired contract performance aligned with the organizational strategic initiatives.
  • Leads the development of tools for effective administration of agreements by regions which include but are not limited to: policies / guidelines regarding oversight practices to be deployed, reporting that enables effective monitoring of key controls to demonstrate adherence to key agreement details, independent reviews as appropriate to validate data and / or other agreement deliverables.
  • Serves as the operational subject matter leader for Physician Services Agreements, System Locum Tenens third party agreements, and managed service provider agreements with day-to-day responsibility to monitor all Physician Services agreements to ensure the financial terms, expiration and renewal dates as well as other key contract issues are effectively managed in a timely manner.
  • Responsible for maintaining internal documentation, monitoring compliance, and all reports for all Physician Services Agreements. Partners with Physician/Provider Compensation regarding Fair Market Value and Commercial Reasonableness assessments. Manages external and internal relationships related to the operational and financial issues related to Physician Services Agreements.
  • Represents and leads CSH and the Physician Enterprise at meetings on behalf of the organization related to the subject matter identified, with specific attention to demands of the regulatory environment (e.g. Stark self-referral law, federal anti-kickback statute, IRS regulations concerning tax exempt organizations, fair market value and commercial reasonableness.
  • Key member of the Physician Compensation Compliance Committee.
  • Promotes teamwork and shared information among other related initiatives to ensure a system-wide collaborative environment on these topics.
  • Other duties as assigned.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.


Minimum Qualifications: 


Education and Experience

  • Bachelor's degree in business, health administration, human resources or related field required. Master’s degree preferred, but not required.
  • Minimum of ten (10) years of experience in provider operations in a contracted environment. Combined experience in provider contracting management and provider third party vendor management in health care/healthcare administration.
  • Experience managing provider employment agreements and relationships required.

Knowledge, Skills, Abilities and Training

Prior experience that demonstrates leadership in developing and implementing strategic initiatives across a large, decentralized organization using highly leveraged work teams comprised of internal and external staff to enter the minimum requirements


Skills, Knowledge or Abilities critical to this role: 

  • Language Ability: Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.  Ability to write reports, business correspondence, and procedure manuals.  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • Ability to prioritize and complete multiple activities and deadlines on schedule.
    • Ability to effectively work with all personnel levels and act with professionalism.
    • Ability to make decisions in a rapid and accurate manner.
  • Computer Skills: Proficient with the Microsoft Office Suite.
  • Action Oriented: Work diligently and exude a high level of energy, think quickly on one’s feet, make things happen, maximize spontaneous opportunities and eagerly pursue new challenges. A self-starter with the professional ambition to win.
  • Relationship Building: Ability to actively engage internal and external collaborators in many phases of opportunity sourcing and pipeline development and have strong business and marketing skills to drive solid decision making.
  • Communication Skills: Excellent written and verbal communication skills. Ability to influence diverse teams and a wide range of management and operations personnel. Ability to build strong relationships internal and external to CommonSpirit Health
  • Business Development: Ability to identify, negotiate and manage relationships with a wide variety of potential business partners.  The role requires the ability to accept and assimilate information quickly.
  • Management Ability: Ability to manage a team to achieve results for successful implementation of physician contracting strategies, respond consistently to build trust with staff and clients, and demonstrate flexibility to move forward during periods of uncertainty as new models are developed and implemented.  Must deal well with ambiguity and adjust quickly to change.
  • Integrity & Character: Exhibits high standards of personal conduct by engaging in ethical decision-making, honoring commitments, communicating openly/honestly, and living our values.
  • Spirituality: Gives evidence that she/he/they finds a higher meaning in work and demonstrates caring for others in body, mind, and spirit
  • Performance: Creates a clear line of sight between strategic priorities and individual goals, monitors progress, provides accurate and timely feedback, and recognizes contributions.
  • Communications: Communicates clarity of purpose and direction in a manner that energizes, and fosters commitment; provides ongoing encouragement as well as information vital to success
  • Collaboration and Teamwork: Seeks out and values diversity in people and perspectives; manages conflict in a manner that improves results and relationships; acts in the best interest of all stakeholders
  • Caring and Service: Consistently treats others with respect; holds team accountable to high service standards; appropriately involves others in decisions impacting them
  • Learning and Growth: Regularly invests time in developing, and coaching others; energizes team innovate, to continuously improve processes, and share knowledge across CommonSpirit
  • Future Focus: Actively seeks opportunity for growth consistent with CommonSpirit’s Mission, Vision, Values
  • Change Leadership: Gains a willing commitment to change, and assists others in coping with ongoing pace of change
  • Achieving Results: Holds self and team members accountable for people, performance, quality and growth outcomes
  • Initiative: Takes prompt action to accomplish objectives, goes beyond what is required, seeks to resolve problems without being asked.

Summary of Essential Cognitive Functions 

Ability to comprehend and follow instructions; maintain attention and concentration for necessary periods; synthesize, coordinate, and analyze data, perform simple and repetitive tasks; maintain a work pace appropriate to given work load; perform complex and varied tasks; relate to other people beyond giving and receiving instructions; get along with co-workers and peers; understand the meaning of words and how to use them appropriately and effectively; understand and remember detailed instructions; make independent decisions or exercise judgment based on appropriate information; accept and carry out responsibility for direction, control and planning.


Compliance Statement

Incumbent will promote and protect CommonSpirit Health’s integrity, and understand and accept any consequences for failure to comply with the following:


Incumbent will know and comply with applicable rules and regulations including applicable Federal health care program requirements, the CommonSpirit Health Standards of Conduct: Our Values in Action Reference Guide, and CommonSpirit Health policies and procedures.  Incumbent will also comply with CommonSpirit Health’s Conflicts of Interest policy, completing the annual conflicts of interest disclosure as necessary, and promptly notify management and fully disclose at any time in which there is a potential for a conflict of interest.


Incumbent will take responsibility for his/her actions, seek guidance for, and promptly report any suspected violation as provided in the Standards of Conduct and CommonSpirit Health policies and procedures. Incumbent will maintain the highest standards of business ethics and integrity, including representing CommonSpirit Health in a positive way, display honesty in all dealings, and ensure confidentiality of all proprietary and operational information in accordance with laws, regulations and policies. Incumbent will maintain the confidentiality and integrity of all patients’ Protected Health Information in accordance with HIPAA and HITECH regulations and CommonSpirit Health policies and procedures. Incumbent will maintain appropriate records and documentation pertinent to the client/patient/staff and department operation applicable to his/her role.  Incumbent will complete all mandatory education on time, and will cooperate in investigation matters as requested.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply, or can't find a relevant opportunity?

Join one of our Talent Communities to learn more about a career at Dignity Health and experience #humankindness.