Division Director - Care Coordination - Southwest Division

Job ID
Employment Type
Full Time
Care Coordination
Hours / Pay Period
Dignity Health System Office
Standard Hours
Work Schedule
8 Hour
-Remote Opportunity


Two legacies of caring.  

One ministry of change. 

CommonSpirit was created by the alignment of Catholic Health Initiatives and Dignity Health as a single ministry in early 2019.  More than 150,000 physicians, nurses, caregivers, and other staff are employed by CommonSpirit  Our hospitals and care centers cover 21 states.  CommonSpirit has the size and ability to scale best-in-class clinical service lines; recruit and retain top talent; standardize operations to improve quality and reduce the cost of care; and advocate more effectively for all people, especially those who are poor and vulnerable. For more information, please visit our website at www.commonspirithealth.org. You can also follow us on Twitter and Facebook.


Job Summary / Purpose
The Division Director, Care Coordination is responsible for providing leadership in the development, implementation, and oversight of a care coordination model which will support a patient-centered care delivery model across the assigned division. This position is responsible for the development and implementation of standards, systems, policies, and procedures in alignment with organizational strategic initiatives and that is focused on quality and financial outcomes. Specifically, this position leads division wide efforts to optimize care coordination across the care continuum. This coordination ensures a plan of care for patients in all stages of health needs. The plan of care process will also ensure efficient resource utilization, quality outcomes, and maximize reimbursement. 


**This position will support the Southwest Division.


Essential Key Job Responsibilities


  • Oversees and/or directs the development, implementation and standardization of division-wide care coordination, utilization management, and social work services policies, procedures and programs in conjunction with related goals and objectives. Ensures compliance with federal and state regulations, as well as established organizational policies and procedures.
  • Develops strategy and processes to align with the Office of Diversity, Inclusion and Belonging
  • Establishes and oversees the development and implementation of programs, short and long-range goals and objectives and determines the optimal progression to obtain these goals. Reviews analyses and reports of various activities to determine department progress toward stated goals and objectives.
  • Provides oversight for the medical necessity reviews, denials management, and utilization management supporting all areas of the organization within the assigned division. This includes strategy development which will improve reimbursements and reduce denials as related to federal, state and commercial programs in partnership with Common Spirit Health Partners.
  • Ability to develop strong partnerships with clinical partners and clinical integration activities in order to optimize care coordination across the care continuum.  Ensure efficient resource utilization, improve quality outcomes and enhance patient satisfaction.
  • Maintains effective communication and a strong leadership presence with executive partners, senior leaders, internal and external customers to coordinate and adequately address patient care needs.
  • Reviews, prepares, analyzes, and presents reports and recommendations to senior management regarding operations and/or other applicable areas of interest in order to provide concise and accurate information that aids in decision-making. Develops, reviews, and monitors clinical, service and financial outcomes using performance metrics.



Required Education and Experience 


  • Minimum of 5 years of related experience in healthcare with a minimum of 3 years in a leadership position.
  • Master's degree or equivalent education / experience in nursing or healthcare/business related field preferred.

Required Licensure and Certifications

  • Current Registered Nurse (R.N.) license.

Required Minimum Knowledge, Skills, Abilities and Training

  • Extensive understanding of case management practices and knowledge of reimbursement methodologies
  • Effective leadership, human relations and communications skills
  • Ability to identify and address customer needs in a team environment
  • Ability to effectively engage physicians, payers, management level staff, employees, and stakeholders in order to build partnerships, achieve strategic initiatives, and attain organizational goals.
  • Ability to manage problems and situations where uncertainty is inherent constructing new and innovative solutions for complex and varying problems and situations while approaching issues/problems by considering the larger perspective or context

  • Analytical and conceptual system-thinking and the ability to manage multiple projects.


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