Business Office Analyst

Job ID
Employment Type
Full Time
Information Technology
Hours / Pay Period
Dignity Health Management Services Organization
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Work Schedule
8 Hour


The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.


Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.


Position Summary:


Responsible for supporting administrative activities through various projects and continual monitoring of those projects. The business office analyst will be assigned to either one or multiple leaders within

DHMSO. Maintain all components required to support the departmental needs in preparing accurate, timely and actionable analysis. Provides support to Director and/or Manager of a specific assigned department or multiple departments. This includes performing a wide variety of administrative support. This position demands an exceptionally high level of organizational skills to balance many projects with varying degrees of priority.


Minimum Qualifications:

  • Minimum three years’ experience working in administrative senior level support position
    • A combination of relevant experience and education will be considered
  • Proficiency with Microsoft application suite, especially with MS Word and MS Excel
  • Experience with use of a contracts management database
  • Must present a highly professional image at all times, using communication style and follow-up skills to accomplish objectives
  • Ability to maintain confidentiality at all times is a crucial skill for this position
  • Strong problem-solving abilities
  • Ability to identify issues and problems within administrative processes activities, and other relevant areas
  • Must be attentive to detail, accurate, thorough, and persistent in following through to completion of all activities, demonstrating initiative for completing work assignments
  • Ability to effectively and efficiently collect relevant data (administrative, transactional, etc.) and accurately interpret data in a meaningful and actionable way
  • Excellent communication skills; able to read, write, and speak articulately, using established channels of communication and reporting relationships within the organization
  • Ability to communicate effectively with all levels of internal/external staff, management, members, physicians/physician office staff, vendors, etc.
  • Ability to continually re-prioritize to meet the needs of internal and external customers throughout the workday
  • Ability to handle various situations in a professional manner, demonstrating excellent customer service at all times and ability to adapt to change
  • Ability to create professional documents using proper grammar, punctuation and appropriate reading level
  • Willingness to work as part of a team, working collaboratively with others to achieve goals, solve problems, and meet established organizational objectives
  • Strong organizational skills with ability to prioritize multiple priorities and work independently
  • Thorough knowledge of generally accepted professional office procedures and processes
  • Ability to use the following general office equipment correctly and safely: desktop computer for data entry and typing, copy machine, scanner and facsimile machine, and of telephone equipment
  • Ability to be reliable in attendance and timeliness to work schedules
  • Ability to adhere to dress code, good grooming, and personal hygiene habits
  • Ability to maintain knowledge of and conform to company policies and procedures
  • Ability to handle various situations in a professional manner, demonstrating excellent customer service at all times and ability to adapt to change

Preferred Qualifications:

  • Bachelor’s degree in Business, Health Administration or related field preferred
  • Health insurance plan or managed care experience is beneficial (underwriting, actuarial department or medical management department), along with administrative medical experience and/or clinical experience preferred
  • Experience working with Microsoft database technologies and/or other relational databases preferred
  • Prior experience working in a health care agency performing general administrative and secretarial duties preferred but not required


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