System Product Manager

Job ID
2020-130921
Employment Type
Full Time
Department
Information Technology
Hours / Pay Period
80
Facility
INFORMATION TECHNOLOGY SERVICE
Shift
Day
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Work Schedule
8 Hour
Location
-Remote Opportunity

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

Responsibilities

The CommonSpirit Health Digital team is looking for an innovative and experienced Product Manager who has proven outcomes in conceptualizing and delivering consumer-focused web and native mobile products and services to provide an intensely positive and personalized integrated experience for our consumers and patients while streamlining operational, clinical and administrative workflows.  This position is responsible for innovating, prioritizing and delivering some of CommonSpirit Health’s most strategic initiatives.

This person will partner with key leadership throughout the organization to provide vision, guidance and direction for development and integration efforts for our portfolio of consumer facing digital products which provide the ability to engage digitally with CommonSpirit Health.  The portfolio spans the holistic journey of our consumers and patients through our integrated Digital Front Door while considering the needs and usability of our staff and clinical teams.  This portfolio of work continues to grow and this role will be critical for successful delivery of value to CommonSpirit Health.

Essential Key Job Responsibilities

  • Serves as a lead on fast-paced, demanding, multi-team, cross-functional products and services.
  • Plays a critical role in forming both short and long-term product and business strategy and goals in partnership with key leaders throughout the organization.
  • Understands business and operational context to decisions made within and across groups.
  • Maintains a current understanding of industry (both healthcare and digital) and technology trends.
  • Actively engages with product teams on a daily basis to communicate vision, prioritization and clarify requirements.
  • Serves a programmatic oversight for automation and digital operations initiatives
  • Defines and prioritizes key objectives and outcomes at an Epic level as well as some feature definition where relevant including Lean Business Cases.
  • Defines, negotiates and monitors progress of key business measures and KPIs

Non-negotiable competencies include:

  • Agile methodology proficiency
  • Product management experience with publicly-facing digital products
  • Deep understanding of web and native mobile development
  • Familiarity with product analytics and dashboard tools (Google Analytics, Tealium, Tableau, etc)
  • Ability to lead a group of agile development teams through inspiration and value-focused approaches
  • Experience leading onshore, near-shore, and offshore teams
  • Strong negotiation skills
  • Critical thinking

~LI-DH

Benefits Include: Benefits include Medical, Dental, Vision, Paid Time Off, Holidays, Retirement Program, Disability Plans, Tuition Reimbursement, Adoption Assistance, Employee Assistance Program (EAP), Discount Programs, Life Insurance Plans, Worker Compensation, Dress for Your Day Policy, Voluntary Benefits.

 

Compensation Range:  $44.72 to $58.15, hourly rates, annualized.

 

Position is eligible for incentive pay based on company performance.

Qualifications

Education and Experience

 

Required

  • Bachelor’s degree in technology, computer science or related field required
  • Seven years (7+) years experience in Product Management and/or Product Ownership for consumer-facing products including both web and native mobile required
  • Two plus (2+) years experience as a Product Manager or equivalent competancy required
  • Two plus (2+) years experience managing teams of engineers and managers required

Preferred

  • Master’s degree in business, hospital administration, computer science or a related field
  • Experience with marketing technologies, e.g., Adobe, Sitecore, etc.
  • Three plus (3+) years experience or degree in marketing
  • Leadership experience in a complex health care environment

Certifications

  • Certified Scrum Product Owner (CSPO) and/or SAFe Certification (POPM)

 

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