Director Patient Experience

Job ID
2020-128302
Employment Type
Full Time
Department
Hospital Administration
Hours / Pay Period
80
Facility
California Hospital Medical Center
Shift
Day
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Work Schedule
8 Hour
Location
CA-LOS ANGELES

Overview

Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Womens Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nations five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/californiahospital for more information.

Responsibilities

Position Summary:
 
Ensures that Dignity Health (facility) delivers on our promise for Humankindness and improves Patient Experience. Collaborates with system to ensure the facility meets or exceeds the patient experience goals as measured by voluntary surveys as well as the federal and state required patient experience surveys (CAHPS)
 
Principal Duties and Accountabilities:
  • Implements the system strategy and direction for the facility to drive the culture, tactics, processes, and feedback for patient experience.
  • Reviews patient experience data and feedback to facilitate understanding of patient experience and synthesizes patient experience feedback and the identification and implementation of improvement strategies to achieve patient experience goals.
  • Supports local patient experience committees or teams, education of patient experience results to hospital staff, and facilitation of improvement initiatives.
  • Provides facility executive team with understanding of the patient experience and their impact on results.

~LI-DH

Qualifications

Education and Experience: 
  • Bachelor's degree or a combination of education and/or additional job related experience in lieu of the degree.
  • Minimum of three (3) years experience in related field. Minimum three (3) years management experience.
Licensure: 
  • Registered Nursing License (RN) in state of practice strongly preferred.

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