Manager of Patient Safety

Job ID
2020-128033
Employment Type
Full Time
Department
Quality Management
Hours / Pay Period
80
Facility
Marian Regional Medical Center
Shift
Day
Standard Hours
08:00 AM - 4:30PM
Work Schedule
8 Hour
Location
CA-SANTA MARIA

Overview

Marian Regional Medical Center, located in Santa Maria, CA, is nationally ranked among the top 10% in the nation for safety core measures in Cardiac Services and has the only comprehensive Cancer treatment and resource program from Los Angeles to San Francisco. In April 2012, Marian opened its doors to a brand new state-of-the-art facility which houses the latest technology to support excellent physicians and caregivers who deliver compassionate care each and every day. Marian's new hospital includes 191 beds, expanded and enhanced Emergency Department, Critical Care Unit, NICU and women's services.

 

Marian is a Dignity Health member of the Central Coast, which also includes Arroyo Grande Community Hospital in Arroyo Grande, CA and French Hospital Medical Center in San Luis Obispo, CA. Dignity Health of the Central Coast is recognized for the highest quality hospitals, physicians from the top medical schools in the country, primary care offices to ensure access for all patients, premier ambulatory surgery centers, technologically advanced imaging centers, outpatient services and a comprehensive home health service; all recognized for quality, safety and service. Each hospital is supported by an active philanthropic Foundation to provide additional funding to support new programs and services, as well as to advance the community's access to health care.

Responsibilities

Position Summary:
Oversees the facility Patient Safety Program, including the Patient Safety Plan requirements for the collection, analysis and reporting of events and patient safety data, investigation of events and near misses, and ensuring all accreditation and regulatory requirements for patient safety are fully met. Participates in system office initiatives and programs to mitigate identified risks at various facilities which result in reduced costs, reduced adverse patient outcomes, and safer patient care. Coordinates claim team requests and collaborates with other key stakeholders to implement learnings from claims. Oversees the coordination of all legal documents related to hospital liability.</p>
 
Principal Duties and Accountabilities:
  • Implements and oversees the organization-wide patient safety program and manages the reporting, data analysis and evaluation as outlined in the Patient Safety Plan. Ensures regulatory and accreditation requirements for patient safety are fully met. Provides patient safety education at new hire orientation and ongoing to leaders, clinician presentations (e.g. event reporting expectations, culture of safety, patient safety initiatives, etc.)
  • Oversees the events reporting process, root cause analysis, and event investigation/review. Supports and encourages harm reporting throughout the organization through a non-punitive just event reporting system. Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs, adverse patient outcomes and ultimately safer patient practices/care. Prepares and presents informative and actionable patient safety reports (to include patient's story of harm) to appropriate committees to include high level presentations to leadership, Medical Executive Committee and The Board.
  • Receives and oversees responses to patient complaints/grievances and investigates to solve issues promptly. Acts as an intermediary between patients, staff and family to provide clear communication between all parties regarding any outstanding issues. Seeks input from patients/families involved in harm or close-call events as appropriate.
  • Coordinates the requests from the system office claims team (related to litigated claims) and collaborates with other key stakeholders to implement learnings from claims. Coordinates all legal documents related to hospital liability, including the management of subpoenas, Summons and Complaints and other related activities.

Qualifications

Education and Experience: 
  • Bachelor's degree or five (5) years of related job or industry experience in lieu of degree.
  • Minimum of three (3) years of risk management, patient safety and/or other related professional experience and a minimum of two (2) years of experience managing/supervising employees and/or vendors.

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