Patient Registration Representative

Job ID
2020-116129
Employment Type
Per Diem
Department
Patient Registration
Hours / Pay Period
8
Facility
St Bernardine Medical Center
Shift
Varied
Standard Hours
varied
Work Schedule
8 Hour
Location
CA-SAN BERNARDINO

Overview

Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Bernardine Medical Center is a  342-bed, acute care, nonprofit hospital located in San Bernardino, California.  The hospital offers a full complement of services, including the Inland Empire Heart and Vascular Institute, an award-winning orthopedics program, surgical weight loss, and is an official Neurovascular Stroke Center, as designated by ICEMA.  The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems.  Visit https://www.dignityhealth.org/socal/locations/stbernardinemedical for more information.

Responsibilities

  • The Patient Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient’s stay in the facility.
  • Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital’s bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families.
  • This position requires the full understanding and active participation in fulfilling the Mission of St. Bernardine Medical Center.
  • It is expected that the employee will demonstrate behavior consistent with the Core Values.
  • The employee shall support St. Bernardine Medical Center’s strategic plan and the goals and direction of the quality improvement/process improvement activities.

 

 

Qualifications

Experience:  

  • Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles

Education:

  • High School diploma, GED or equivalent.

Skills:

  • Thorough understanding of insurance policies and procedures.
  • Working knowledge of medical terminology.
  • Able to perform basic mathematics for payment calculation.
  • Experience in requesting and processing financial payments.
  • Intermediate to advanced computer skills.
  • Knowledge of charity care programs as well as the various government and non-government programs preferred.

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