Job ID
Employment Type
Contact Center
Hours / Pay Period
Woodland Clinic Medical Group
Standard Hours
Varied shifts, M-F, Weekends and Holidays
Work Schedule
8 Hour


Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California.  Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve.


As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.  


Position Summary:


Key responsibilities of the position are to: Greet and assist patients in a friendly and helpful manner with general questions related to coverage and office protocols. Verify and update patient demographics and insurance information on line. Collect patient insurance coverage information. Schedule, cancel, reschedule and coordinate patient appointments upon request. Collect patient data as required.


Minimum Qualifications:

  • High school diploma (or equivalent) required
  • Ability to type a minimum of 31 WPM, pass a clerical and ten key test required
  • Fundamentals of business communications, general computer experience required
  • Requires:
    • Experience with Windows-based computer operating systems
    • Ability to apply good judgment in a variety of emergent and sensitive situations
    • Ability to communicate and interact effectively with internal and external customers
    • Ability to work independently with minimum supervision, using time wisely
    • Ability to take instructions and follow establish guidelines
    • Ability to work under conditions that are ever changing with frequent interruptions and flexible hours
    • Ability to maintain accurate, legible and complete records
    • Visual and auditory acuity
  • Must provide a typing certificate

Preferred Qualifications:
  • One (1) year of experience in a medical office practice, including business and scheduling functions, preferred
  • Knowledge of insurance and billing, IDX system experience is preferred
  • Medical terminology preferred 
 **This position is represented by SEIU-UHW**
***The ideal candidate will work Saturdays to support the Saturday clinics***


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