Supervisor, Clinic Operations

Job ID
Employment Type
Full Time
Family Practice Clinic
Hours / Pay Period
Woodland Clinic Medical Group
Standard Hours
M-F 8:00 am to 5:00 pm, but may require some evenings and weekends
Work Schedule
8 Hour


Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California.  Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.  


Position Summary:

Coordinates the day-to-day operational aspects of the clinic. The Supervisor, Clinic Operations is expected to provide tactical leadership in order to maximize the effectiveness of all service delivery systems and financial performance, and to cultivate a clinic culture responsive to the health care environment. The Supervisor, Clinic Operations will work closely with the staff and physicians in each unit to ensure that all fiduciary and clinical goals are met.


Minimum Qualifications:
- Three (3) years of lead or supervisory experience in healthcare with out-patient experience.
- Bachelor's degree in healthcare, business, or related subject preferred; or equivalent work experience.
Preferred Qualifications:
- Previous management experience in a union environment preferred; prior networking (relationship building) experience for either managed care or integrated delivery systems; demonstrated ability to work with physicians.   
- Knowledge of business and management principles, and of budget control and accounting principles, including capital budgeting, cost accounting, professional and patient billing; and ability to apply these principles of a health care environment. 
- Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing systems. 
- Excellent interpersonal and communication skills. Ability to express ideas assertively, clearly and concisely both orally and in writing. 
- Ability to exercise tact and diplomacy in dealing with others to secure necessary information and cooperation from a variety of people. 
- Knowledge of personal and/or mainframe computers and software tools, including word processing, spreadsheet, data base, clinical information systems, electronic medical records, billing systems, and other application packages.  
- Knowledge of reasons, structure and basic requirements of HMO, PPO and capitated risk plan contracts as they relate to physicians and practices.
- Strong leadership and management skills to provide planning, coordination and direction to departmental staff, and to propose innovative solutions to management problems. 
- Ability to exercise authority and direct and motivate others. 
- Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues of staffing, scheduling and task allocation. 
- Ability to be flexible to maintain continuity of programs while considering individual staff needs and goals. 
- Ability to work effectively and independently under pressure with a minimum of direction. 
- Ability to understand and implement the requirements of providing patient care within a highly regulated and constantly changing environment. 
- Ability to understand health care issues within a broad perspective, and to apply these issues to the clinical setting.
- LVN or RN


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