Patient Registration Representative

Job ID
2020-113737
Employment Type
Part Time
Department
Patient Registration
Hours / Pay Period
40
Facility
Arroyo Grande Community Hospital
Shift
Evening
Standard Hours
Monday-Friday, Every Other Weekend
Work Schedule
8 Hour
Location
CA-ARROYO GRANDE

Overview

Arroyo Grande Community Hospital in Arroyo Grande, CA is part of Dignity Health of the Central Coast. We are recognized for the highest quality hospitals, physicians from the top medical schools in the country, primary care offices to ensure access for all patients, premier ambulatory surgery centers, technologically advanced imaging centers, outpatient services and a comprehensive home health service; all recognized for quality, safety and service. Each hospital is supported by an active philanthropic Foundation to provide additional funding to support new programs and services, as well as to advance the community's access to health care.

Responsibilities

About this position:

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a)Appropriate patient identification b)Collecting accurate and thorough patient demographic data c)Obtaining insurance information and verifying eligibility and benefits d)Determining and collecting patient financial liability e)Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Minimum Requirements:

  • Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
  • Applicable education and/or training can be used to balance a lack of experience High School diploma, GED or equivalent.
  • Able to perform basic mathematics for payment calculation.
  • Thorough understanding of insurance policies and procedures.
  • Working knowledge of medical terminology.
  • Experience in requesting and processing financial payments.
  • Intermediate to advanced computer skills.

Preferred Qualifications:

  • Minimum 2 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
  • Knowledge of charity care programs as well as the various government and non-government programs preferred.

Qualifications

?Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. 2 years preferred. ?Knowledge of charity care programs as well as the various government and non-government programs preferred. ?Thorough understanding of insurance policies and procedures. ?Working knowledge of medical terminology. ?Experience in requesting and processing financial payments. ?Intermediate to advanced computer skills.

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