Patient Services Supervisor - Central Scheduling

Job ID
2020-106711
Employment Type
Full Time
Department
Central Scheduling - Primary Care
Hours / Pay Period
80
Facility
Dignity Health Medical Group Arizona
Shift
Day
Standard Hours
Monday - Friday 8:00am-5:00pm
Work Schedule
8 Hour
Location
AZ-Phoenix

Overview

Hello humankindness 

Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles.

 

DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs.  Clinical services are complemented with translational and bench research to augment medical education for residents and students. 

 

The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.

 

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Responsibilities

SUMMARY - The Patient Services Supervisor, Contact Center is expected to provide visionary leadership to maximize the effectiveness of all service delivery systems, financial performance, engages staff and cultivates a contact center culture that prioritizes humankindness and patient-centric care consistent with Dignity Health and the medical group's "way" and culture. Effectively manages all operational aspects of the assigned contact center(s). Works closely with staff and providers to ensure that all fiduciary and contact center goals are met. Proactively determines workload priorities through planning, coordination and managing staff and providers to meet the care center's administrative, operational and support requirements. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. This position will also have access to patient protected health information (PHI). The Patient Services Supervisor, Contact Center has a responsibility to safeguard patient health and financial information.

Qualifications

MINIMUM

  • High School Diploma or equivalent and one (1) year higher education and college classes
  • Minimum of one year of lead or supervisory experience in a fast-paced; customer service focused contact center or equivalent experience.
  • Demonstrated ability to effectively supervise productive, engaged teams and work with providers.
  • Ability to learn quickly and effectively deploy new processes and procedures.
  • Sound analytical and problem solving skills; strong listening skills.
  • Solid personal computer skills; familiarity with Windows-based and other software applications.

PREFERRED

  • 2 years experience as supervisor or management level in a patient-focused and service/provider healthcare environment.
  • BA/BS degree
  • Daily People Management
  • High Volume Patient Operations Management
  • Virtual Operations and Leadership Experience

 

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