End User Technician II

Job ID
2020-106691
Employment Type
Full Time
Department
Information Technology
Hours / Pay Period
80
Facility
Dignity Health Management Services Organization
Shift
Day
Standard Hours
Monday - Friday (8:30 AM - 5:30 PM)
Work Schedule
8 Hour
Location
CA-Bakersfield

Overview

Overview

The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

What We Offer

 

Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.

 

  • This position will report to the: Manager, End User Services, Information Technology 
  • Percentage Travel Required/Frequency: No Travel
  • FLSA Status: Non- Exempt
  • Remote Worker: Non- Eligible 

Responsibilities

The End User Technician II provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity. Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices.

 

Qualifications

  • 2-4 years industry experience preferred
  • Solid customer service skills
  • Health-care experience preferred
  • Strong knowledge of Windows operating system environment, network printing systems Microsoft Office modules preferred
  • Provides desktop hardware support for the user community
  • Works on multiple functional systems that tend to be of moderate to high complexity
  • Performs troubleshooting for moderate to high complex hardware, software and system problems
  • Acts as subject matter expert for at least one device type
  • May be assigned to one or more projects as a project team member
  • Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity
  • Utilizes previous experience to reach resolution and will contribute to knowledge management system(s)
  • Escalates issues when necessary.

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